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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,094 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,094 reviews

July 08, 2023

Awesome service by Randy, on time , clean service department with alot to do while waiting More

by nitin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy, service advisor
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Jul 15, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

July 08, 2023

Chet helped with my sale and was amazing to work with. He made the entire process seamless and was quick to finalize all the documents. More

by MSJR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chet
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Jul 15, 2023 -

Sterling McCall Lexus responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 08, 2023

Good customer service, very friendly staff. The waiting area is very comfortable. The car was ready in a reasonable time. More

by Maria G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel McCarthy
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Jul 15, 2023 -

Sterling McCall Lexus responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 08, 2023

The quality of customer service and customer recognition was exceptional, and also the degree to which the service was expedited was satisfactory. More

by Ssekyanzibob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
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Jul 08, 2023 -

Ssekyanzibob responded

Great customer service!!

Jul 08, 2023 -

Ssekyanzibob responded

Great customer service!

July 08, 2023

The staff was very nice and helpful. Answer any questions I had and kept me up to date on the status of my vehicle get service done. More

by Sunil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Jul 15, 2023 -

Sterling McCall Lexus responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 08, 2023

Very good customer service,professional and friendly staff. I am very certified and recommend people to go there thanks More

by Enas Henry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Jul 15, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 08, 2023

Such a great Service Dept! Easy to make an appointment and quick to get me signed in when I get there. Huge waiting lounge and my advisor, Kinley, kept me posted on my vehicle More

by Parishse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley Rushing
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Jul 15, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!

July 07, 2023

Had to wait even if car was ready and car wash was done properly only outside inside was not cleaned More

by rasidah53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron
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Jul 15, 2023 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you were unhappy with our complimentary car wash. I will pass your comments along to the car wash team so that we can improve future service. Larry Miller Service Director

July 07, 2023

Service took longer than expected and was somewhat expensive. But a loaner car was provided for use. More

by Lexusowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
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Jul 15, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 07, 2023

I received excellent service while visiting for a scheduled maintenance appointment and the entire staff was so friendly and professional. More

by Idelma.Scullion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Report | Print
Jul 14, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

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