Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,460 Reviews
Call Dealership (800) 256-6225
View Awards

10025 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 1,462 reviews

January 13, 2025

The 15K mile service was excellent and the staff was very professional. They also did a great job with the carwash. Thanks Matt! More

by Issa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Torres
Report | Print
Jan 16, 2025 -

Sterling McCall Lexus responded

Hello Issa, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

January 11, 2025

Did not rotate tires as part of oil change. Bought all 4 tires at the dealership. More

by Lonezulu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie
Report | Print
Jan 19, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you are unhappy with your recent service visit. Currently, a tire rotation, although recommended, is not included with an oil and filter change. I will share your feedback with our team for consideration. Holly Kaminga Service Director hkaminga@smlexus.com

January 10, 2025

Received loaner car while Sterling McCall Lexus worked with insurance company to get cracked windshield replaced very quickly. More

by Wallaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Jan 11, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 10, 2025

My sales agent Ilya was very helpful and accommodating. He had helped me get My first leased Lexus car and I had a great experience! More

by isabel413
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ilya Zaretzky
Report | Print
Jan 11, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

January 10, 2025

Everyone at Sterling Mcall is always professional and courteous. My wait time is just what they say and the car service is great. This is my 3rd car from this dealership. More

by Pscarborough7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Report | Print
Jan 11, 2025 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 10, 2025

Francisco Zapata is my advisor, he is very good on updating what’s going on with my car. What is the new ETA More

by lmay1014
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Zapata
Report | Print
Jan 12, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Until the next time we meet, take care!

January 10, 2025

They're efficient, professional, friendly and thorough. I couldn't ask for a better service center. More

by amiami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
Report | Print
Jan 12, 2025 -

Sterling McCall Lexus responded

Hi, we are so happy to read such a great review about Sterling McCall Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 09, 2025

could not be more pleased with the value of the work done on my vehicle. I will be recommending this dealership service center to everyone More

by amandahartbassett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Walker
Report | Print
Jan 11, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 09, 2025

My recent visit to Sterling McCall Lexus was a great experience. I received exceptional customer service. My Service Advisor, Hunter was friendly, professional and kept me posted on timeframe for repai More

by DG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Report | Print
Jan 10, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Hunter here at Sterling McCall Lexus! Thanks again for the recommendation, and have an amazing day!

January 09, 2025

Excellent Customer service Responsive Informative Thorough Great communication Helpful Friendly Clean environment Caring Utilization of technology More

by miya114
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roley Verelien
Report | Print
Jan 10, 2025 -

Sterling McCall Lexus responded

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

1
...
8
9
10
...
147