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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,732 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,732 reviews

June 08, 2024

They care about their customers which is why I only take my car here for service More

by Derrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter, Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Jun 10, 2024 -

Sterling McCall Lexus responded

Hello Derrick, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 07, 2024

Excellent dealership. Very professional (Cris Garner and John Warren) sales and the finance department. Left with a beautiful RX. Top notch service! More

by ewitte
Recommend Dealer
Yes
Employees Worked With
Cris Garner, John Warren
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Jun 09, 2024 -

Sterling McCall Lexus responded

Hello Ewitte, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

June 06, 2024

In the past I have had exceptional service, however this past experience with service provider Matthew was unacceptable, he was extremely dismissive and I’m just going to assume that June 5th, 2024 was not More

by Smoffett88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew parra
Report | Print
Jun 07, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback. Rest assured that we will review your concerns and will have a response for you as soon as possible. Thank you for your patience and understanding.

Jun 08, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to hear you had a poor experience at our dealership. I will share your comments with Matthew and the rest of the service team so we improve on future service. Larry Miller Service Director lmiller@smlexus.com

June 06, 2024

This was my first xx up for my car. Someone called and set up the appointment and explained what would happen. Everything happened without a hitch. More

by dianashindler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Jun 07, 2024 -

Sterling McCall Lexus responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

June 05, 2024

Spent $1300 on multiple services and they didn’t even vacuum my car. They normally do even for small services but not this time. Really disappointed. Jeff my service advisor was really professional, More

by Kennguyen813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff
Report | Print
Jun 07, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback. Rest assured that we will address your concerns and reply promptly. We appreciate your patience and understanding.

June 04, 2024

Always been good, but this time w/o appointment had to wait 10 for service advisor. More

by PGV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t have card with me
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Jun 07, 2024 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2024

Very friendly, professional helpful from Tim Huynh and Jimmy Olguin. Thank you so much. I got the dear, great RX 350 2024. More

by WHungbui
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Olguin
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Jun 07, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

June 03, 2024

Great service experience, as always. Service was easily scheduled, performed in a timely fashion, and was quickly back on my way. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Scala
Report | Print
Jun 05, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 03, 2024

1. Advisor(expert) could not detect door rattling about which I had complained when car was brand new but not fixed yet. 2. No car washed🥲. 3. Inspection for car registration renewal done, charged for i More

by Raj Desai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grant walker , Ray Villarreal, Shelece Campbell
Report | Print
Jun 05, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback. Please be assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

June 01, 2024

It met my expectation with an outstanding service. Jose Gutierrez is a superb nice man and well informed me. More

by Tony123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Report | Print
Jun 03, 2024 -

Sterling McCall Lexus responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

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