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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,215 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,215 reviews

September 18, 2023

My service advisor marlon Romero did an excellent job. Very helpful and explained everything what need to be done More

by Grace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
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Sep 21, 2023 -

Sterling McCall Lexus responded

We are glad to hear that your service advisor, Marlon, did an excellent job and was very helpful in explaining everything that needed to be done. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 17, 2023

Professionally run, clean, easy in and out. Everyone is busy but the keep things moving. More

by minagunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan McCarty
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Sep 19, 2023 -

Sterling McCall Lexus responded

We are thrilled that Sterling McCall Lexus provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

September 16, 2023

Good overall experience every time I visited the dealership for purchase of a new car or any maintenance service. They make you feel welcome to the dealership. More

by Rdevroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose G
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Sep 22, 2023 -

Sterling McCall Lexus responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

September 16, 2023

Excellent and fast service , very helpful and polite people. Stevie Rodriguez was excellent and polite. More

by Mcsanc68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie Rodriguez
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Sep 19, 2023 -

Sterling McCall Lexus responded

That's great to hear! We're so glad Stevie was able to provide you with such a positive experience. Thank you for taking the time to share your feedback! We appreciate your business and look forward to assisting you in the future.

September 16, 2023

I was very pleased with my service advisor and with the amount of time it took to complete the services my car required. More

by kelleyrbeecher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Sep 22, 2023 -

Sterling McCall Lexus responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

September 16, 2023

Easy to deal with the customer service they are polite, Mr Jesse Hartman so nice very valuable to Lexus. and the young mrn who recommend me to Mr Hartman . More

by Addilay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hartman
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Sep 23, 2023 -

Sterling McCall Lexus responded

It's great to hear that you found it easy to deal with our polite customer service team and that Jesse was so nice. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 14, 2023

Marlon Romero was courteous and kept us informer as our service progressed. Offered a loaner car when it appeared the car would take longer than the initial 2 hr estimate. More

by Ahort915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not applicable
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Sep 23, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a great experience, and it's wonderful to know that Marlon provided you with excellent service, ensuring that everything was taken care of. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 13, 2023

EJ was extremely helpful and patient. Would not hesitate to return to Sterling McCall for further service. More

by alberte.carey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Sep 17, 2023 -

Sterling McCall Lexus responded

That's great to hear! We're so glad EJ was able to provide you with such a positive experience. Thank you for taking the time to share your feedback! We appreciate your business and look forward to assisting you in the future.

September 12, 2023

Justin was my advisor and he is an amazing person. Sterling mcCall. Is the best More

by jahangirifarhad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Sep 17, 2023 -

Sterling McCall Lexus responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Justin provided a great experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.

Sep 17, 2023 -

jahangirifarhad responded

Yes, Justin is one of the greatest employees.

September 12, 2023

Great and exceptional customer service The staff was very polite and wonderful Kept me updated with the progress More

by Laila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Report | Print
Sep 17, 2023 -

Sterling McCall Lexus responded

Thank you for the Five-Star review and for choosing Sterling McCall Lexus. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

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