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Sterling McCall Lexus

Houston, TX

4.8
1,731 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,731 reviews

June 11, 2024

It is ridiculous to charge labor fee of $250 per hour. I am every not happy More

by gyd3210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Jun 19, 2024 -

Sterling McCall Lexus responded

Thank you for your comments. I am sorry to read that you were unhappy with the cost of your most recent service. The charges for service are based on a price per service and not on an hourly charge. Please contact me at 713-995-2621 and I will be happy to review the services performed and the charges. Larry Miller Service Director lmiller@smlexus.com

June 10, 2024

The whole experience was great. Brought my vehicle in for service and it could not have been better. Everyone I came in contact with was courteous and friendly. This was my first v More

by Satisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley
Jun 12, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 10, 2024

amenities are excellent. service is quick and they are friendly. easy communication. takes a good 2 hours for full service More

by jankopy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jesse
Jun 12, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

June 09, 2024

I have purchased 4 Lexus’s from Sterling McCall Lexus and can honestly say Justin has been a consistent solid performer addressing all of my needs when my vehicles need service! He gets 5 out of 5 stars in m More

by jmaarc13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin (Service)
Jun 12, 2024 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

June 09, 2024

This is a top notch place. The service is a 100 plus and my service coordinator Marlon Romero has always went above and beyond to make sure everything went well. I was elated t More

by Humberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Jun 10, 2024 -

Sterling McCall Lexus responded

Hi Humberto, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 08, 2024

They care about their customers which is why I only take my car here for service More

by Derrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter, Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Jun 10, 2024 -

Sterling McCall Lexus responded

Hello Derrick, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 08, 2024

The work was done very quickly. The loaner car was a brand new Lexus NX350. More

by Bbrooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Jun 10, 2024 -

Sterling McCall Lexus responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 08, 2024

Great customer service and it’s always a pleasure working with Marlon as he’s attentive and caring! More

by Heidimreese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
Jun 10, 2024 -

Sterling McCall Lexus responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 08, 2024

As always, my service manager provided top notch, expert, and professional service. Jessie is always kind and informative. More

by BD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
Jun 09, 2024 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

June 08, 2024

Atmosphere is the best I have experienced. The personnel are helpful and knowledgeable and intelligent. My service advisor, Matthew Parra, instills ultimate confidence that my vehicle was appr More

by Sharon
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not this visit
Jun 10, 2024 -

Sterling McCall Lexus responded

Hello Sharon, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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