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Sterling McCall Lexus

Houston, TX

4.8
1,730 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,730 reviews

June 14, 2024

Sterling McCall is very proactive in notifying when it’s time for a service and accommodating with my work schedule. The service reps that have assisted me all have been truthful with repair recommendations More

by Cassandracpr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Jun 15, 2024 -

Sterling McCall Lexus responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 14, 2024

Feel like you’re being herded through the garage area. Not a friendly staff for loaner process. When I picked my car up, after spending over $1300, it was dirty. I requested to have it washed, then stood More

by Boni J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
Jun 20, 2024 -

Sterling McCall Lexus responded

Boni J Thank you for sharing your comments. I apologize that your service experience did not meet expectations and for the cleanliness of the vehicle at pickup. I will share your comments with our team so that we can improve future service. Thank you, Larry Miller Service Director lmiller@smlexus.com

June 13, 2024

Mr.Van is a very good salesman! Patient and responsible, is Very good buying experience for me More

by KiKi Tsao
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr.Joey, Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Jun 14, 2024 -

Sterling McCall Lexus responded

Hi Kiki, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

June 13, 2024

This people are very professional we are very happy with the new car and the way everything worth out. More

by Josesh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Jun 14, 2024 -

Sterling McCall Lexus responded

Hi Josesh, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 13, 2024

Been dealing with them since 2015. Best customer service and reasonable prices for oil change and other maintenance services. More

by Salim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett
Jun 13, 2024 -

Sterling McCall Lexus responded

Hi Salim, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2024

Love the location, professionalism of staff, cleanliness of facility, and timeliness of completion of work. More

by Kathyspencer64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jun 14, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 12, 2024

Amazing service, they understoond exactly what I was looking for. Recommend 10 out of 10. Will be Recommending to family and friends. More

by lifebestwishes99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stewart
Jun 13, 2024 -

Sterling McCall Lexus responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

June 11, 2024

Sterling McCall Lexus created a seamless process for us to get our dream car! We would definitely recommend them to anyone in the market for a new Lexus. More

by maninjj06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vanna Lim
Jun 13, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 11, 2024

Excellent customer service … Randy is very nice as always. He is really of what he does. Excellent work ethics and always follow through on the progress of the work needed to be done in a timely mann More

by fayezamora0530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Lemp
Jun 13, 2024 -

Sterling McCall Lexus responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

June 11, 2024

It is ridiculous to charge labor fee of $250 per hour. I am every not happy More

by gyd3210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Jun 19, 2024 -

Sterling McCall Lexus responded

Thank you for your comments. I am sorry to read that you were unhappy with the cost of your most recent service. The charges for service are based on a price per service and not on an hourly charge. Please contact me at 713-995-2621 and I will be happy to review the services performed and the charges. Larry Miller Service Director lmiller@smlexus.com

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