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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,216 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,216 reviews

October 09, 2023

Great Friendly Customer Service got me in and out with my car washed and clean. More

by michaelbrockett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Oct 11, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear about your positive experience with the friendly customer service. We really value your time and satisfaction. Enjoy your freshly washed and clean car!

October 09, 2023

They were very responsive. Kept me in the loop with everything they were doing. Highly recommended! More

by vu.madison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Oct 11, 2023 -

Sterling McCall Lexus responded

It's wonderful to hear about your positive experience with Sterling McCall Lexus. Responsive communication and keeping customers informed are essential aspects of excellent service. Your recommendation speaks volumes about our commitment to customer satisfaction. Enjoy your Lexus and safe travels!

October 06, 2023

I was satisfied with my services and my tech. My needs were addressed and what I didn’t need at this was not push on me to get done. More

by jaustin012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maroco
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Oct 10, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a satisfying experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 05, 2023

Fast, excellent, and reliable service amongst all departments, vast inventory, and availability of loaner vehicles are a plus. I highly recommend their establishment and this location. More

by Vina716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Oct 05, 2023 -

Sterling McCall Lexus responded

We are thrilled to have provided you with a fast, excellent, and reliable service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 05, 2023

I like thej service revived , They are friendly and calm environment, the advice was good from start to finish Thanks to the service adviser . Hoping they are honest on the recommendations and hopefully More

by Hyacinth Affam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EJ GRAYSON
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Oct 05, 2023 -

Sterling McCall Lexus responded

Thank you for the kind words! We are excited to hear that we were able to provide you with a great experience!

October 02, 2023

Marlon was very helpful and addressed all my concerns. He went above and beyond to ensure I was satisfied with work performed. More

by aznmr2boi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
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Oct 04, 2023 -

Sterling McCall Lexus responded

We are thrilled that Marlon provided you with a helpful service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

October 02, 2023

excellent service. Free wifi and snacks while you wait❤️ I highly recommend to anyone in need of expert service More

by moise.akpodji11molerato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grayson
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Oct 04, 2023 -

Sterling McCall Lexus responded

We are excited that we provided you with an excellent service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

October 02, 2023

I took my car to the dealership to have my water pump replaced. They found some other issues that needed attention and quickly repaired my car. My service advisor Kinley was amazing!! More

by Dylanolaoye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley
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Oct 04, 2023 -

Sterling McCall Lexus responded

It's great to hear that when you brought your car in for a water pump replacement, we were able to identify and address other issues that needed attention. Having a service advisor like Kinley who provides excellent guidance and support can make a significant difference in the overall service experience. We're here to help and ensure you have the best experience possible!

October 01, 2023

Although I was told it would be 1-1/2 hrs. did feel that was quite long for only an oil change when on my last visit I had a full service check and it took about 2 hrs and 15 minutes. It was a More

by efsmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley
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September 30, 2023

Broke plastic gear indicator Left car filthy inside grease stains on the seats Wiring from something left on passenger seat with grease stains Aside from the negative The people in the dealership w More

by bluedevil508
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy five stars
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