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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,218 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,218 reviews

October 16, 2023

Joseph was a great service tech. Quick turnaround. Loaner cars so you don’t have to wait! More

by Pjohn1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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Oct 17, 2023 -

Sterling McCall Lexus responded

It's great to hear that Joseph provided you with excellent service and a quick turnaround. The availability of loaner cars is a convenient option for customers. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 16, 2023

Service advisor answered all my questions and my concerns, and was most helpful. Collection process seemed convoluted, but my service advisor had already left for the day by then More

by Mickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Oct 17, 2023 -

Sterling McCall Lexus responded

We're pleased to hear that your service advisor was helpful and addressed all your questions and concerns. Clear communication and assistance are vital for ensuring a positive customer experience. Thank you for choosing us, and we're here to assist you with any future needs.

October 15, 2023

The service department provided excellent customer service and car repairs were made quickly even without an a More

by shgarza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Oct 17, 2023 -

Sterling McCall Lexus responded

We appreciate your feedback! It's great to hear that our service department provided excellent customer service and that car repairs were completed quickly, even without an appointment. Your satisfaction and safety are important to us, and we're here to assist you with any further needs or questions you may have. Thank you for choosing us!

October 15, 2023

Reliable personnel. Service person answered all me questions and addressed all my concerns to my satisfaction More

by evemaye
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
No name
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Oct 17, 2023 -

Sterling McCall Lexus responded

We're pleased to hear that you found our personnel to be reliable and that your service person answered all your questions and concerns to your satisfaction. Your peace of mind and satisfaction are important to us, and we're here to continue providing you with excellent service. Thank you for choosing us!

October 14, 2023

The person assigned to our 6 month maintenance was off, but we were told that was not an issue and they would get someone else on it. The associate was very friendly and gave specific directions. The Deale More

by MaDear
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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October 14, 2023

Jesse is the best service guy in town and wonderful to work with! Great experience with him every time. More

by Michellemallin
Recommend Dealer
Yes
Employees Worked With
None
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Oct 17, 2023 -

Sterling McCall Lexus responded

We greatly appreciate your kind words! It's wonderful to hear that Jesse is the best service guy in town and consistently provides you with a great experience. His dedication to your satisfaction is truly valued. Thank you for choosing us!

October 13, 2023

Great price for full synthetic oil change $68. 39. Great service always reliable and in my option the best Lexus dealership in town! More

by titus.be
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Oct 14, 2023 -

Sterling McCall Lexus responded

It's great to hear that you received a great price for a full synthetic oil change and that you find our service to be reliable. Being considered the best Lexus dealership in town is a significant accolade, and your feedback is valuable. Thanks for expressing your thoughts!

October 13, 2023

Great service at Sterling McCall Lexus, always feel taken care of and appreciated. Thanks for your excellence More

by Dr.carl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Oct 14, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you always receive great service at Sterling McCall Lexus and that you feel taken care of and appreciated. Such excellence in service is truly commendable. Thanks for expressing your appreciation!

October 13, 2023

My service was quick and convenient. They keep their area clean and the person managing my service, David, was very friendly and made sure I was taken care of. More

by Rajvi1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Oct 17, 2023 -

Sterling McCall Lexus responded

Quick and convenient service is always a plus, and it's great to hear that the service area was clean and well-maintained. Having a friendly service manager like David who ensures you're taken care of makes the experience even better. We're here to continue providing you with excellent service for all your future needs. Thank you for choosing us!

October 13, 2023

1st class experience. Justin was professional. All around outstanding dealership and service center. Highly recommend More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Oct 17, 2023 -

Sterling McCall Lexus responded

We're thrilled to hear that you had a 1st class experience with Justin and found our dealership and service center to be outstanding. Your high recommendation is greatly appreciated! We're here to continue providing you with top-notch service. Thank you for choosing us!

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