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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,219 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,219 reviews

October 27, 2023

Marlon Romero is your must see service tech! Ask for him next time you stop in for Lexus service More

by Eric C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
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Oct 31, 2023 -

Sterling McCall Lexus responded

It's great to hear that Marlon provided you with exceptional service at Sterling McCall Lexus! Service technicians like Marlon can make a significant difference in ensuring your vehicle is well taken care of. Safe travels, and thanks for recommending Marlon!

October 26, 2023

As has become customary, quality and personalized service from trusted and quality people. As good as it gets. More

by WC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
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Oct 31, 2023 -

Sterling McCall Lexus responded

We are delighted to hear that your visit to the service department went smoothly, and your service advisor provided helpful assistance. Safe travels!

October 24, 2023

Very good service, attentive and responsive. Provided me with information related to my scheduled mileage service. More

by Acbarron1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Millet
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Oct 24, 2023 -

Acbarron1945 responded

Good service as usual. Keep hitting them straight!

October 24, 2023

Friendly , good service , staff cute and enthusiastic in their work, high sense of responsibility, full consultation . More

by thanhtung
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Oct 31, 2023 -

Sterling McCall Lexus responded

It's wonderful to hear that our staff is friendly, provides good service, and is enthusiastic. A strong sense of responsibility and thorough consultation are important attributes of a positive customer experience. Your feedback is greatly appreciated!

October 24, 2023

Magnificent attentiveness and care for the customer. Really enjoyed looking at such efficiency. Roley top salesman to go to. More

by Joaquinmsmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roley
Report | Print
Oct 31, 2023 -

Sterling McCall Lexus responded

It's wonderful to hear that you had a great experience with the attentive and customer-centric service you received, especially from the salesman Roley. Efficiency and personalized care can make a significant difference when it comes to car buying and overall satisfaction. Thank you for sharing your positive experience!

October 24, 2023

I feel this is the best dealership opens down. My car is always in and out. I'll be back as usual, thank you, Matthew Torres! More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Torres
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Nov 01, 2023 -

Sterling McCall Lexus responded

It's wonderful to hear that you consider Sterling McCall Lexus the best and that your car is serviced efficiently. Your plan to return speaks volumes about the quality of service provided. Thank you for mentioning Matthew, who played a role in your positive experience. Thank you!

October 23, 2023

Mr.Marlon Romero , Service adviser at Sterling McCall Lexus,Houston is the person I confer with when it comes to maintaining all my Lexus vehicles. He is honest and a man of integrity. Lexus brand provid More

by Dr.Varghese John
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.Marlon Romero.
Report | Print
Oct 24, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words for our staff, we appreciate it!

October 23, 2023

Been going to this dealership for past 10+ years. Always courteous and love their service. For routine services, the price is better than most other shops, not just dealerships. More

by Jcho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corday Clark, Kinley in service
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Oct 25, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you've been a loyal customer at Sterling McCall Lexus for over 10 years and that you consistently find them courteous and love their service. Additionally, the competitive pricing for routine services makes your experience even more positive. Your continued satisfaction and loyalty are much appreciated!

October 23, 2023

The salesman was great. The transition from a lease to a purchase was smooth. The service representative and the finance agent was informative. It was an overall great exper More

by icv_prince
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mose
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Oct 25, 2023 -

Sterling McCall Lexus responded

We are pleased to hear that the salesman, the transition from a lease to a purchase, the service representative, and the finance agent all contributed to an overall great experience for you. A smooth transition and informative support are important aspects of the car-buying process. Your positive experience is valued!

October 22, 2023

Customer service is very good. Jesse was helpful and kind to us. Would definitely recommend getting your car service here.. More

by Anh Duong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Oct 24, 2023 -

Sterling McCall Lexus responded

We are pleased to hear that you received very good customer service and that Jesse was helpful and kind during your visit. Thank you for your recommendation to others considering getting their cars serviced here. We appreciate your business. We look forward to assisting you in the future.

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