Sterling McCall Lexus

Poor communication regarding car repair updates. We have to call multiple times to get an update We have to call multiple times to get an update More

The people in this place is very nice,friendly,work hard and willing to help any body. and willing to help any body. More

Mike was my contact person. He helped me with several things I was worrying about. He even went and guy that judged tires. He was so professional. He helped me with several things I was worrying about. He even went and guy that judged tires. He was so professional. More

I went to Sterling McCall Lexus for service after my original dealer told me they were booked. I was able to get a next day appointment, and I was beyond impressed. My check engine light came on, and I original dealer told me they were booked. I was able to get a next day appointment, and I was beyond impressed. My check engine light came on, and I was in a panic. I was scheduled to be helped by Jeff, and he totally set my mind at ease. All of my questions were answered over the phone, and when I came for my appointment, I was greeted with a smile by every employee I encountered. When I met Jeff, I was a nervous wreck. His calm and welcoming demeanor made me feel completely at ease. Jeff assured me they would find the problem and that I’d be all taken care of. After diagnostics, Jeff came and told me the problem with my options. He was very clear and transparent throughout the process. I had to bring my vehicle back the next day for personal reasons, but I was once again greeted with smiling faces from the team. Jeff made sure to keep me informed throughout the process by calling and texting me every next step. There was no guesswork for me. He even called to let me know my part arrived on-time so I could be present for my second appointment. Even the staff taking care of customers in the waiting lounge was excellent and extremely helpful. I was very nervous about going to a different dealership, but the team at Sterling McCall Lexus showed me there was no need to fear. In this time where quality service is fleeting, this team stood out. I was even given recommendations on how to keep my Lexus in the best shape with the services offered there, without feeling pressure to complete them now. I have a very busy schedule, but I now know I can get my Lexus needs completed in a timely manner and in a friendly fashion at Sterling McCall Lexus. I am very grateful for the experience I had, and I know where my next purchase will be made when I’m ready for an upgrade. Thank you all so very much for turning my woe into a whoa! More

Kinley gave me excellent service with a smile. She was extremely knowledgeable about my questions and I truly made me feel like a valued customer. She was extremely knowledgeable about my questions and I truly made me feel like a valued customer. More

I bought my Lexus here 10 years ago and come every 6 months for maintenance care. Everything goes smoothly and quickly. I still love my car and plan to keep it a few more years. I'll come here for my months for maintenance care. Everything goes smoothly and quickly. I still love my car and plan to keep it a few more years. I'll come here for my next one! More

Best car buying experience I’ve ever had thanks to Imad who was so professional and helpful. I so appreciated the non-pressure, hassle free day. The car was detailed exquisitely before I drove it off the who was so professional and helpful. I so appreciated the non-pressure, hassle free day. The car was detailed exquisitely before I drove it off the lot, plus all of its operations were explained to me perfectly. I am a very satisfied and happy Lexus owner! More

Me expectations were met. I was satisfied with my visit. Will return for my next recommended service... I was satisfied with my visit. Will return for my next recommended service... More

Service was excellent. Friendly staff. Went above and beyond to make sure my wife’s car was in tip top shape Friendly staff. Went above and beyond to make sure my wife’s car was in tip top shape More

Imad was the best sales guy i’ve ever had! His service was top of the line and his good looks just made everything better! His smile definitely sold the car itself! 10/10!!! His service was top of the line and his good looks just made everything better! His smile definitely sold the car itself! 10/10!!! More