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Sterling McCall Lexus

Houston, TX

4.8
1,860 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,860 reviews

May 22, 2025

First rate experience! Quick and easy, in and out with a brand new car in 2 hours! Salesman was awesome, no nonsense, no high pressure sales pitch. All in all, a great expe More

by ambs444
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thien Nguyen, Ray Villarreal
May 24, 2025 -

Sterling McCall Lexus responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 21, 2025

The tire pressure pressure indicator light was on, despite adequate air pressure in each tire. The problem was fixed in a timely fashion. More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
May 24, 2025 -

Sterling McCall Lexus responded

Hello Rhonda, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

May 20, 2025

Typically I’m very satisfied with all the work however this time around after having my car fully detailed and a brake change, I noticed that my car had an additional 20 miles added to the speed odometer. More

by Gustavo Velasco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Torres
May 21, 2025 -

Sterling McCall Lexus responded

Hi Gustavo, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 23, 2025 -

Gustavo Velasco responded

This morning, I circled back with my advisor Mathew Torres, and he explained to me why the extra mileage on the vehicle due to the extensive details to ensure that the brake job that required more driving just to make sure that the brakes performed correctly. In regards to the damp and wet trunk, that was a one time event on their part and I’m OK with it now. Once again, if you were looking for a great service advisor, please ask for Matthew Torres

May 20, 2025

sterling, McCall Lexus provided outstanding service, professionally, timely, and courteous. I highly recommend them without hesitation.. More

by charlean sheard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew's service advisor
May 23, 2025 -

Sterling McCall Lexus responded

Hi Charlean, thank you so much for your positive comments about Sterling McCall Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 20, 2025

The staff greeted us and scan our vehicle in with no waiting. They were friendly and professional. We received updates on the progress of the service until everything was completed. Very timely we we More

by godley82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel McCarty
May 23, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 19, 2025

I was very pleased with how friendly everyone was . Also their attention detail . All in all a great experience . More

by masonbriscoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
May 21, 2025 -

Sterling McCall Lexus responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 19, 2025

Excellent service dept to find out problems on my 1998 ES 300 and fix them. The car is running perfectly. Thank Sterling McCall for their No 1 service. More

by Warrensinternational
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
May 21, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 18, 2025

I am always treated professionally when I visit Sterling McCall Lexus. Jose is the best! He ensures i am aware of all the services provided for the vehicle. The car loaner employees are very kind and profes More

by Kimberlyhicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
May 20, 2025 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

May 17, 2025

Great service. Marlon was fantastic. Highly recommend. Was in and out in about an hour today. More

by cschulz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
May 20, 2025 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with Marlon! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 17, 2025

Great customer service. Appreciate assistance from Service Advisor Jose Gutierrez. He explained the cost and repair in detail. More

by Lin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
May 20, 2025 -

Sterling McCall Lexus responded

Hi Lin, we're happy to hear you had such a positive experience with Jose! Feel free to reach out to us if you need anything. Have a wonderful day.

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