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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,710 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,710 reviews

April 01, 2025

Excelente servicio, la atención es insuperable y el tiempo muy adecuado. Estoy feliz de tener este deletes. More

by Carmen Navarrete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Report | Print
Apr 02, 2025 -

Sterling McCall Lexus responded

Hola Carmen, ¡nos alegra mucho haberte brindado una experiencia tan positiva! No dudes en contactarnos si hay algo más que podamos hacer por ti.

April 01, 2025

Best customer service in Houston! !! Never disappoints. Hunter Bassett is a great sales advisor communication is excellent! More

by Kdemcbride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett
Report | Print
Apr 05, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 01, 2025

Love visiting this dealership. I work with a guy named Jeff every time and he is so honest and fair. I’m a single woman and always worry about getting screwed over and he is always More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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Apr 05, 2025 -

Sterling McCall Lexus responded

Hi Michelle, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 01, 2025

The experience was awful I will never deal with this dealership again. I have had better experience at the Woodlands lexus dealership. More

by Azalea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
hunter bassett, Ray Villarreal, Mylinh Tran-Salazar
Report | Print
Apr 05, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I’m sorry to read that you were unhappy with your service experience. I would like to find out more about your experience that I am unable to locate your customer record with the information provided in the review. Please contact me at 713–995– 2414 and I will do my best to resolve the issue. Holly Kaminga Service Director Sterling McCall Lexus hkaminga@smlexus.com

March 31, 2025

Excellent ! Well taken care of. Couldn’t ask for anything more from all of them. More

by dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff service advisor.
Report | Print
Apr 01, 2025 -

Sterling McCall Lexus responded

Hi Dan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 31, 2025

Got an awesome service experience here. The guy in charge to our car welcome us warmly. We are so happy to leave as soon as our car was done.. The guy was Steve, shoutout to him. Thank you! More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Apr 01, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff Steve to be so supportive during your experience here at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 31, 2025

Every time I have my Lexus serviced it is a great experience. They are friendly and professional. They also take the time to explain in detail what is going on with my vehicle. More

by Kristi C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Cortes
Report | Print
Apr 01, 2025 -

Sterling McCall Lexus responded

Hi Kristi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 31, 2025

Wonderful customer service, servicing my vehicle was super quick and stress free. Enjoyed the complementary drinks/ snack station. More

by paolahlizbeth2088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Garcia
Report | Print
Apr 01, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 31, 2025

This dealership with my advisor Josh Garcia go over & beyond with their service. Been getting my car serviced for more than 15years. More

by shehnaz3164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Garcia & Mike
Report | Print
Apr 01, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff Josh to be so supportive during your experience here at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 31, 2025

Mr. Jeff Peel the service advisor was excellent. He went above and beyond making sure everything was ok, and I was very grateful. Bravo Zulu!!! More

by Cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Peel
Report | Print
Apr 02, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

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