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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,219 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,219 reviews

December 05, 2023

Great and knowledgeable service experience. I would definitely come to this dealer again for service More

by Art
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hartman
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Dec 06, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a great and knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 04, 2023

The service was prompt, although I arrived an hour early. The staff was very helpful and courteous, especially Nathan, my service specialist. It was an overall good experience. Thanks. More

by francewar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Dec 05, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Nathan provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

The service was efficient and the job did not take too long. The lounge and area are clean too. Jeff, my service consultant is very attentive, efficient and communicates progress of work to the customer. More

by Rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Peel
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Dec 05, 2023 -

Sterling McCall Lexus responded

That sounds like a top-notch service experience! Efficiency, cleanliness, and good communication are key elements, and it's fantastic that Jeff, your service consultant, excels in all these aspects. Having a comfortable lounge with warm coffee and snacks certainly makes the wait more convenient. Thank you for your business!

December 02, 2023

Great experience, always on point to provide a loaner when needed. Quality service personnel and experience More

by kelley24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
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Dec 06, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

Jesse, service representative, is always great with handling all of my needs. I always request him when making my service appointment. More

by netaunalevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hartman
Report | Print
Dec 06, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Jesse provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 02, 2023

Very professionally run dealership. My service manager texted me and let me know how everything was going. More

by allisonteare4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Parra
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Dec 06, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 01, 2023

Kinley of sterling Mccall Lecus is always prompt to respond, always owns the issue and very accommodating. Simply the best! More

by mherm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley
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Dec 06, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Kinley provided responsive assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 01, 2023

Noe was extremely helpful and knowledgeable giving advice with clear information regarding my recent purchase of the RX350 Premium+ More

by jennie_florian
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noé
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Dec 05, 2023 -

Sterling McCall Lexus responded

Congratulations on your new vehicle! We are thrilled that Noe provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 01, 2023

The sales associate (Chet) was great. He was courteous, kind,, patient and I didn’t feel pressured to buy. After purchasing the car the follow-up service was even better. Enjoyed worki More

by Tricia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Didn’t work with management.
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Dec 05, 2023 -

Sterling McCall Lexus responded

Congratulations on your new vehicle! We are thrilled that Chet provided you with a great sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 01, 2023

Lexus and my advisor Kinley Rushing are great. The service is always exceptional. Very professional. More

by acano641
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley Rushing
Report | Print
Dec 06, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Kinley provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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