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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,220 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,220 reviews

December 12, 2023

First visit for an oil change, service advisor was wonderful, I'm happy, no problem. More

by linhkt20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant walker
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Dec 13, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that your first visit to Sterling McCall Lexus for an oil change went smoothly and left you feeling satisfied! A great service advisor can make all the difference.

December 12, 2023

Staff was very courteous and helpful. He went extra miles to ensure every concern was addressed. More

by temi672003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Landry
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Dec 13, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a courteous and helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

Our service advisor, Nathan explained what was urgent, since we couldn’t get everything needed done today! Then Taila, at the front desk, assisted me with checking with my bank when our card said decline More

by Joyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Dec 14, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear Nathan and Taila went above and beyond to assist you during your visit. It's wonderful to hear about their patience and helpfulness. We thrive on exceptional customer service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

Matt was great service adviser. Very helpful in avoiding problems I experienced on previous Visits. ! More

by Lrdbns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt service adviser
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Dec 14, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that Matt was such a helpful service advisor! It sounds like he went above and beyond to ensure your experience was better than before. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

Good service. Finished on time, on estimate. Polite and pleasant. Clair explanation of what was required. More

by darling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Dec 14, 2023 -

Sterling McCall Lexus responded

It's wonderful that you had such a positive experience with the service! Finishing on time and within the estimated cost, along with clear explanations, can make a difference. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 11, 2023

Was in for the 30 day initial checkup. Ana contacted me by text and confirmed my preferred communication method. Got a quick appointment.at the time I wanted. Actual check in was quick More

by buwanpi
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana, Grant
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Dec 14, 2023 -

Sterling McCall Lexus responded

It sounds like your 30-day initial checkup experience went exceptionally well! Ana's proactive approach in confirming your preferred communication method, the efficient check-in process, and Grant's customer-focused service resulted in an early completion of the checkup. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 11, 2023

Excellent service. Each person was knowledgeable and helpful. Time spent was kept to a minimum. More

by Jhaber3309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul zapata
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Dec 13, 2023 -

Sterling McCall Lexus responded

That's wonderful to hear about your excellent experience at Sterling McCall Lexus! Having knowledgeable and helpful staff, along with minimizing the time spent, can truly enhance the service visit. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 11, 2023

From setting the appointment, getting checked in, getting a loaner and picking up the RX after service was all very meticulously and professionally done. More

by Sean Sarkar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
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Dec 12, 2023 -

Sterling McCall Lexus responded

It's wonderful to hear that every step, from setting the appointment to the service itself and returning the vehicle, was handled meticulously and professionally! A seamless and well-organized process like this can greatly enhance the overall service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 11, 2023

Bad customer service by the service representative assigned to me because he never explain to me what my car needs it. I even call him to find out and he wasn’t available and never call me back More

by Carolina Serrano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt,
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Dec 15, 2023 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you are unhappy with our service communication. Our service advisor will contact you to review the vehicle inspection checklist. Please contact me at 713-995-2621 if you need additional information. Larry Miller Service Director

December 09, 2023

Amazing service and expertises of information by Mr. Khurram. Highly recommend him to all the buyers of Lexus More

by Sidra
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khurram G
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Dec 12, 2023 -

Sterling McCall Lexus responded

Congratulations on your new vehicle! We are thrilled that Mr. Khurram provided you with an amazing sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

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