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Sterling McCall Lexus

Houston, TX

4.8
1,376 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,376 reviews

December 22, 2024

I purchased my car in 2012 from Sterling McCall. I have taken my car in every year for service. Today I received exceptional service. The service advisor I had today was Francisco Zapa. He listene More

by Ditty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Zapa
Dec 24, 2024 -

Sterling McCall Lexus responded

Hello Ditty, thank you for your kind review; we are happy to pass along your comments to Francisco here at Sterling McCall Lexus! Thanks for the recommendation, and have an amazing day!

Dec 24, 2024 -

Ditty responded

My name is Donna Clark.

December 22, 2024

For the service department excellent customer service, Eric was a great help💐 It was a busy location, but clean appreciate that😊 More

by Amir Dhanani
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Vega
Dec 26, 2024 -

Sterling McCall Lexus responded

Hi Amir, we're happy to hear you had such a positive experience with Eric! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 22, 2024

Personable, knowledgeable and professional advisors. Excellent salesman who keepson top of orders. Clean and comfortable waiting areas and bathrooms. Overall good communication. More

by mgrenader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar
Dec 26, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 21, 2024

Service at Sterling McCall is always good, prompt, and reliable. You can always count on Service Advisor Hunter Bassett. More

by Tbone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett
Dec 22, 2024 -

Sterling McCall Lexus responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

December 20, 2024

Overall good service although it took much longer that originally indicated. However serviceman did not come to explain the additional services as per the inspection and merely send a notification by text More

by bmetouri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Dec 22, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (713) 995-2600 when you have a chance. Thank you, and we look forward to hearing from you.

December 20, 2024

Have had experience with the dealership since 2013 with this particular car. I have had all my Service done at Sterling McCall. The service has always efficient. I have dealt with Josh Garcia in recent vi More

by Redavismd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Garcia
Dec 22, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 20, 2024

Service was exceptional. Thanks to service advisor Steven Silva. Great communication and follow up throughout. More

by Mocityfallon
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Silva
Dec 22, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Steven here at Sterling McCall Lexus! Feel free to reach out to us if you need anything. Have a wonderful day.

December 20, 2024

Service advisor was great and provided prompt progress updates during the service of the car More

by Larry.hall16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Cortes
Dec 22, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 20, 2024

Super customer service. Above and beyond my expectations! David Capin was amazing and super knowledgable about my new ride. Highly recommend! More

by Bping
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Capin
Dec 22, 2024 -

Sterling McCall Lexus responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 20, 2024

Michael was a fantastic service manager! ! I was greeted with extreme kindness and professionalism. The service was fantastic and my car was shiny clean! More

by amberlywarner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Dec 22, 2024 -

Sterling McCall Lexus responded

Hi, thanks for your praise and kind comments about Michael. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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