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Sterling McCall Lexus

Houston, TX

4.8
1,094 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,094 reviews

August 30, 2024

Excellent dealership with exceptional service technicians, customer service staff, comfortable waiting areas & very clean restrooms. More

by nalanilayhee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar, Shelece Campbell
Sep 02, 2024 -

Sterling McCall Lexus responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 29, 2024

This place is highly professionals and consistent reliable to understand the problem and resolve with clear explanation . More

by dipatel151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathews Parra
Sep 01, 2024 -

Sterling McCall Lexus responded

Hello, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

Sep 11, 2024 -

dipatel151 responded

I am totally satisfied with excellent service and personal care by Mr. Mathews Parra.

August 29, 2024

Convenient location. Ease of scheduling service. Attentive staff. Kevin in particular is a knowledgeable and responsive service provider. More

by Hurricane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Service Provider
Sep 01, 2024 -

Sterling McCall Lexus responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 28, 2024

At this dealer the people are very helpful and do a great job servicing my car. I also like the cleanliness of the shop More

by Donna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Garner
Aug 29, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

August 28, 2024

I walk in without appointment and the service consultant Mr. Grant Walker treated me professionally. I waited at the lobby where I was served breakfast which is unique to Sterling McCall Lexus. More

by johnebere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Grant walker(, Shelece Campbell
Aug 31, 2024 -

Sterling McCall Lexus responded

Hi Johnebere, we are very happy to have provided you with such a positive experience with Grant Walker! Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2024

I have never had a more pleasant experience with any vehicle dealings or dealership experiences. David Caplin and Cedric made this experience very special for me and were incredibly helpful. David was a More

by Lauren Landrum
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Capin & Cedric
Aug 31, 2024 -

Sterling McCall Lexus responded

Hi Lauren, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

August 28, 2024

Very attentive and prompt. The place is relaxing. The workers are easy to talk with. I appreciate how they update the customers on the status throughout the visit. I also love More

by mlogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve and Ana
Aug 29, 2024 -

Sterling McCall Lexus responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2024

The service asvisor was not so friendly or helpful. I was trying to explain what I expect, bit he pretty much ignored me. Very poor conversation. More

by Jay
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
kevin Bayer
Aug 29, 2024 -

Sterling McCall Lexus responded

Jay, Thank you for sharing your comments. I am sorry to read that you are unhappy with your recent service at our dealership. I will share your comments with our team so that we can improve future service. Please contact me at 713-995-2610 and I will do my best to resolve any issues. Larry Miller Service Director lmiller@smlexus.com

August 28, 2024

friendly service rep and staff. All of my questions and needed to know information was given to me and the time of serving my car was a 10 out of 10 score. More

by wotnet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
Aug 31, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 28, 2024

Excellent and timely service. 10,000 mile routine service. Car was found to be in excellent condition and was returned clean inside and out. More

by Gjbagby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
Aug 31, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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