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Sterling McCall Lexus

Houston, TX

4.8
1,859 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,859 reviews

May 25, 2025

I had a very good experience purchasing my third vehicle from SM Lexus. Van Lim was very helpful and streamlined the process of my trade in for a new vehicle. Also thank you Ms Mylinh Salazar for your ou More

by armeenmahvash
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Van Lin, Mylinh Tran-Salazar
May 27, 2025 -

Sterling McCall Lexus responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

May 24, 2025

The Sterling McCall Lexus is very professional and time efficient , and caring place to go for a top-notch maintenance . More

by steveahamah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon , five stars
May 25, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 24, 2025

The pricing on parts and labor is very steep, but the customer service is very good, I know the advisers have no control over pricing so it’s not their fault, they do help you a lot diagnosing your car p More

by pakkochu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marlon
May 28, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am happy to read that you were satisfied with the level of service that you received. We do our best to ensure that our service pricing is competitive with other providers in our market. We will continue to perform market surveys to be sure that we are offering the best pricing possible to our customers. Please call me at 713-995-2414 if I can assist with any future service needs. Holly Kaminga Service Director hkaminga@smlexus.com

May 23, 2025

Its very clean, everyone is friendly, professional and ready to assist customers. Lastly I would to say, thank you to Mr. Derrick Castillo, you did an excellent job. Thank you for all you do with patience More

by Cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Castillo , Ray Villarreal, Mylinh Tran-Salazar
May 25, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found Derrick to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

May 23, 2025

Great service and professional . Very fast and efficient . They communicated well throughout the entire process. More

by nvanaphan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
May 25, 2025 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 23, 2025

Excellent customer service, and our service advisor is the best. Everyone at the dealership goes above and beyond, to help you out . Thank Y’all More

by Vincentalonso62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
May 25, 2025 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 23, 2025

Great dealer. Service personnel are very efficient no matter how busy the service people are. More

by winercr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
May 25, 2025 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 23, 2025

I’m appreciative of your service You are so kindness and generosity We’re very happy to visiting Sterling McCall Lexus , specially for see Hai Nguyen !! More

by kimvang
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hai Nguyen
May 25, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Hai here at Sterling McCall Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

May 22, 2025

Danh was the saleman that help us purchasing the car. Have the great experience here. More

by itsmetif
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sale man Danh Nguyen, Ray Villarreal, Mylinh Tran-Salazar
May 24, 2025 -

Sterling McCall Lexus responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 22, 2025

First rate experience! Quick and easy, in and out with a brand new car in 2 hours! Salesman was awesome, no nonsense, no high pressure sales pitch. All in all, a great expe More

by ambs444
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thien Nguyen, Ray Villarreal
May 24, 2025 -

Sterling McCall Lexus responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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