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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,096 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,096 reviews

October 20, 2023

Great service as usual. Was able to get a next day appointment. Was kept abreast of status of work being done on my vehicle. More

by agar708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Garcia
Report | Print
Oct 24, 2023 -

Sterling McCall Lexus responded

It's wonderful to hear that you received great service as usual and that you were able to secure a next-day appointment. Being kept informed of the status of the work being done on your vehicle adds transparency and helps ensure a smooth service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 19, 2023

Thank you for consistency in service. I appreciate you all. Keep up the good work! More

by mangofudge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Cortes
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Oct 21, 2023 -

Sterling McCall Lexus responded

You're very welcome! It's wonderful to hear that you've been satisfied with the consistent service you've received, and we appreciate your kind words. Thank you for your support, and we'll do our best to continue providing helpful information and assistance.

October 18, 2023

Quick efficient service. Nice waiting room with amenities. My adviser, Jeff was very pleasant. Love it More

by mdp2529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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Oct 19, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a quick and efficient experience and that Jeff provided very pleasant assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 18, 2023

The adviser Marion is very professional and helpful. I enjoyed the coffee and felt comfortable while waiting . More

by Xiaoyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marion
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Oct 19, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Marion provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 17, 2023

Great job , very friendly, fast , i was very pleased, Thanks for take care of JUST what was needed More

by Tom langford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter bassett
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Oct 19, 2023 -

Sterling McCall Lexus responded

We are delighted to hear that you had a great experience with us, finding our service friendly and fast. Taking care of what's needed efficiently is always our goal. Your satisfaction is our top priority, and we're here to help. Thank you for your kind words!

October 17, 2023

I always take my vehicle to Sterling McCall off hwy. 59. Kevin Bayer is my Hero. More

by rockindranch
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
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Oct 19, 2023 -

Sterling McCall Lexus responded

It's wonderful to hear that you're a loyal customer at Sterling McCall Lexus and that Kevin has been your hero in ensuring top-notch service. We appreciate your trust in us and Kevin's dedication to providing excellent service. Your satisfaction is our reward!

October 17, 2023

Excellent customer care & curtesy, offered a top value on trade in, good car selections, professional More

by ascore.mtv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tufan
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Oct 17, 2023 -

Sterling McCall Lexus responded

We greatly appreciate your kind words! It's fantastic to hear that you experienced excellent customer care, courtesy, and professionalism while also receiving a top value on your trade-in. We take pride in offering a great selection of cars to choose from. Your satisfaction is important to us, and we're here to provide outstanding service and support for all your automotive needs. Thank you for choosing us!

October 17, 2023

Prompt service. Comprehensive diagnosis. Courteous & professional explanation of required & recommended repairs. Offered loaner during future service work. More

by rriddell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EJ Grayson
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Oct 17, 2023 -

rriddell responded

Thank you for your pertinent expertise in caring for our "old" 2010 Lexus.

October 16, 2023

Joseph was a great service tech. Quick turnaround. Loaner cars so you don’t have to wait! More

by Pjohn1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
Report | Print
Oct 17, 2023 -

Sterling McCall Lexus responded

It's great to hear that Joseph provided you with excellent service and a quick turnaround. The availability of loaner cars is a convenient option for customers. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 16, 2023

Service advisor answered all my questions and my concerns, and was most helpful. Collection process seemed convoluted, but my service advisor had already left for the day by then More

by Mickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Report | Print
Oct 17, 2023 -

Sterling McCall Lexus responded

We're pleased to hear that your service advisor was helpful and addressed all your questions and concerns. Clear communication and assistance are vital for ensuring a positive customer experience. Thank you for choosing us, and we're here to assist you with any future needs.

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