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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,096 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,096 reviews

November 01, 2023

I am fully satisfied nice service representative on time car is ready good attitude no any complaint More

by Kjivani1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Nov 02, 2023 -

Sterling McCall Lexus responded

We are glad to hear that you are fully satisfied with the service you received. Having a nice service representative, on-time completion, and a positive attitude all contribute to a great service experience. Your positive feedback is much appreciated, and it's great to hear that you had such a positive experience with no complaints!

October 31, 2023

When I was at dealership, my advisor was Very friendly, professional, also understood my need. Provided me with great service More

by hu.weining
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelece Campbell
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Nov 01, 2023 -

Sterling McCall Lexus responded

Having a very friendly and professional advisor who understands your needs and provides great service is a wonderful experience. We are glad to hear that your visit to Sterling McCall Lexus went well. Thank you!

October 31, 2023

Service rep was very informative and knowledgeable. Facility. Was clean and comfortable. I’ve been servicing my Lexus since 2008. More

by Tapposttaps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Guitterest
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Nov 01, 2023 -

Sterling McCall Lexus responded

Having an informative and knowledgeable service representative, along with a clean and comfortable facility, are important factors in providing a positive service experience. It's great to hear that you've been servicing your Lexus at Sterling McCall Lexus for many years. Thank you!

October 31, 2023

Very professional and friendly staffs! Plus Grant who attended to me was awesome. Highly recommend this location. More

by carubaleze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Walker, 5 stars!
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Nov 01, 2023 -

Sterling McCall Lexus responded

Professional and friendly staff, along with an awesome service advisor like Grant, contribute to a positive experience at the location. Thank you for your recommendation.

October 28, 2023

Kevin did superb job as always and is very kind and gives me helpful updates More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Oct 31, 2023 -

Sterling McCall Lexus responded

We are delighted to hear that Kevin did a superb job and consistently provides you with helpful updates. Having a service advisor who is kind and keeps you informed is valuable for a positive service experience. Your positive feedback is greatly appreciated!

October 28, 2023

Friendly, and having breakfast served is a nice touch. Justin was great and overall experience was great. More

by allisonbhudson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Oct 31, 2023 -

Sterling McCall Lexus responded

We are glad to hear that you had a friendly experience and enjoyed the added touch of having breakfast served. It's also great to know that Justin was a positive part of your visit. Your feedback is appreciated!

October 28, 2023

First time here. Kinley was awesome! I she was quick and very helpful! Waiting area was very nice! I’ll be coming back! More

by Linda Boualiane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley
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Nov 01, 2023 -

Sterling McCall Lexus responded

Having a first-time experience that's awesome with a quick and helpful service advisor like Kinley is a positive introduction to Sterling McCall Lexus. We are delighted to hear that you'll be returning. Thank you.

October 27, 2023

Marlon Romero is your must see service tech! Ask for him next time you stop in for Lexus service More

by Eric C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
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Oct 31, 2023 -

Sterling McCall Lexus responded

It's great to hear that Marlon provided you with exceptional service at Sterling McCall Lexus! Service technicians like Marlon can make a significant difference in ensuring your vehicle is well taken care of. Safe travels, and thanks for recommending Marlon!

October 26, 2023

As has become customary, quality and personalized service from trusted and quality people. As good as it gets. More

by WC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
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Oct 31, 2023 -

Sterling McCall Lexus responded

We are delighted to hear that your visit to the service department went smoothly, and your service advisor provided helpful assistance. Safe travels!

October 24, 2023

I feel this is the best dealership opens down. My car is always in and out. I'll be back as usual, thank you, Matthew Torres! More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Torres
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Nov 01, 2023 -

Sterling McCall Lexus responded

It's wonderful to hear that you consider Sterling McCall Lexus the best and that your car is serviced efficiently. Your plan to return speaks volumes about the quality of service provided. Thank you for mentioning Matthew, who played a role in your positive experience. Thank you!

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