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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,220 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,220 reviews

January 15, 2024

Kevin Bayer has been a service partner since 2017. We receive prompt, professional service every time. More

by Bturp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
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Jan 17, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Kevin provided prompt and professional assistance! Our ultimate goal is your satisfaction! We appreciate your business and loyalty. We look forward to assisting you in the future.

January 14, 2024

Took 15k miles GX460 for oil change and came back with oil everywhere in the engine bay. They must have spilled half gallon of oil in the brand new car engine bay. More

by Kam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know , Shelece Campbell
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Apr 05, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize for the problem with your oil change. Please contact me at 713-995-2621 and I will do my best to resolve the issue. Larry Miller Service Director

January 13, 2024

Excellent service as always. Super helpful and super attentive and super friendly. Maintenance performed with utmost professionalism. More

by ricemasta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Jan 17, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 13, 2024

The sales team and representatives were excellent in service very timely, great and so very polite. More

by pjdrgirl13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales person EJ was great! , Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Jan 17, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 13, 2024

This dealership always takes pride in their customers and goes above and beyond what is needed. More

by ryan.day84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley Rushing
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Jan 16, 2024 -

Sterling McCall Lexus responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

January 13, 2024

I was in on Saturday one of the busy days for them yet they were quick and professional. More

by yolee.garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith was very professional and even should be around since it was my 1st visiting to the dealership
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Jan 17, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Keith provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 13, 2024

Matthew is a great service provider. Very efficient and kind. Prompt service and I like the video of what’s going on in my vehicle. More

by dburnettjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Para a five excellent
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Jan 17, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Matthew provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 12, 2024

Our sales person Chet did a great job explaining and walking us to the process. Excellent service More

by abby.2005
Recommend Dealer
Yes
Employees Worked With
Chet
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Jan 13, 2024 -

Sterling McCall Lexus responded

Congratulations on your new vehicle! We are thrilled that Chet provided you with an excellent sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

January 12, 2024

Once I got the person it was very courteous but service dept people do not pick up the phone More

by Divakaruni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph , mathew, Aubrey
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Jan 13, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 12, 2024

Pleased w diagnosing complex problem. Than following up with Warranty company and getting authorization to fix problem More

by aging_caiman_0v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Report | Print
Jan 13, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a satisfying experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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