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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,221 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,221 reviews

January 25, 2024

Prompt service for scheduled visit at reasonable cost with comfortable waiting area surroundings. 10 year customer. More

by cwcrochet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Jan 26, 2024 -

Sterling McCall Lexus responded

We appreciate your loyalty as a 10-year customer and are pleased to hear that you received prompt service for your scheduled visit at a reasonable cost. It's great that you found the waiting area comfortable. We value your continued trust in our service and look forward to serving you for many more years. Safe and happy driving!

January 25, 2024

Excellent service! Timely repair. Very proffesional, friendly and customer oriented. Larry Milker ans service rep Kinley, excellent service. More

by bharat.sutaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Miller
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Jan 26, 2024 -

Sterling McCall Lexus responded

We're thrilled to hear that you had an excellent service experience with us! Providing timely and professional service is our priority, and we're glad to know that Larry and Kinley delivered outstanding customer-oriented care. Thank you for choosing our dealership, and we look forward to serving you again in the future! Safe travels!

January 25, 2024

My lexus app is active and functioning. However, while the car was taken in for the service. It didn’t notify me of any tasks. Previously when I had taken my car for service in Oklahoma, t More

by mankidy.varkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley
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Apr 04, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your comments. Please contact me at 713-995-2621and I will be happy to make arrangements to have your vehicle alert system inspected. Larry Miller Service Director

January 25, 2024

Excellent Manager & Salesman. Accommodating & very clean. Timmy & Roley were very helpful to my husband & I. More

by Sportsman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Timmy Huynh
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Jan 26, 2024 -

Sterling McCall Lexus responded

We're thrilled to hear that you had an excellent experience with our manager and salesman. It's great that Timmy and Roley were helpful and that you found our dealership accommodating and very clean. Thank you for choosing us, and we appreciate your kind words!

January 24, 2024

Padram is an awesome sales manager. Great dealer. Fast financing, clean dealer, great service, and good snacks. I’m enjoying my new Lexus. More

by brandonj.brown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Padram
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Jan 26, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that Padram, the sales manager, contributed to your positive experience. We're glad you found our dealership to be great with fast financing, a clean environment, excellent service, and good snacks. Enjoy your new Lexus. Thank you for choosing us, and we appreciate your kind words!

January 24, 2024

Joseph helped me and was very helpful about getting the right service for my car More

by Jbalenene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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Jan 26, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Joseph provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 23, 2024

As always, best service department in Houston. From arrival to delivery all staff is amazing. More

by Ignacio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Jan 25, 2024 -

Sterling McCall Lexus responded

Thank you for the kind words Ignacio! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 23, 2024

Chris Garner is awesome, fast, very knowledgeable. I'm a repeat customer. Very happy customer. More

by h-fernandez1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Warren
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Jan 25, 2024 -

Sterling McCall Lexus responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 23, 2024

The dealership is comfortable and clean. My advisor Jose Gutierrez was knowledgeable, professional, and had a genuinely nice personality. More

by tarikhall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Report | Print
Jan 25, 2024 -

Sterling McCall Lexus responded

Thank you for your positive feedback! We're pleased to hear that the dealership environment was comfortable and clean. It's great that your advisor, Jose, was knowledgeable, professional, and had a genuinely nice personality. We appreciate your kind words and look forward to serving you again!

January 23, 2024

Sterling McCall’s staff was courteous and knowledgeable. The service department is one of the main reasons I decided to remain with Lexus. More

by rljclegg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Scala
Report | Print
Jan 25, 2024 -

Sterling McCall Lexus responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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