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Sterling McCall Lexus

Houston, TX

4.8
1,737 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,737 reviews

October 16, 2024

Jesse is a top notch service advisor. He is very thorough by checking with my previous service history and has excellent communication time response. Thank you for being on top of thing More

by Lundy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Oct 19, 2024 -

Sterling McCall Lexus responded

Hello Lundy, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

October 16, 2024

Awesome place. 0n my six Lexus from this dealership. Best service ever!! Best leadership ever. More

by broussardangelina14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse , Shelece Campbell
Oct 19, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 16, 2024

Everyone at the dealership was extra nice and provided the best service . Ms. Kinley went out of her way to make sure I was comfortable while I was waiting for my car maintenance. I also want to mention G More

by elsiemaliakkal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley and Gabriel
Oct 19, 2024 -

Sterling McCall Lexus responded

Hello Elsiemaliakkal, thank you for your kind review; we are happy to pass along your comments to Kinley and Gabriel here at Sterling McCall Lexus! We are always more than happy to assist you if anything else comes up. Take care!

October 16, 2024

My service consultant, Jesse, was so professional and efficient. He was very helpful in meeting all my car needs. More

by Amy B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Oct 18, 2024 -

Sterling McCall Lexus responded

Hi Amy, thank you for your kind review; we are happy to pass along your comments to Jesse here at Sterling McCall Lexus! We are always more than happy to assist you if anything else comes up. Take care!

October 16, 2024

Customer oriented; appreciate the refreshments in the waiting room and the option of a “quiet room” for work purposes. Very clean and inviting on the service part. More

by nelson3903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron - service rep
Oct 19, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 16, 2024

I have the best experience with all the people at Lexus! They are quick to attend to the problem at hand. Could not be more pleased More

by M_harrison55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Oct 19, 2024 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

October 15, 2024

The service is excellent. I love that they stock and clean the waiting area very often. I really enjoyed my waiting time there. The service consultant by the name or Kinley or More

by Van Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley Rushing, Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Oct 18, 2024 -

Sterling McCall Lexus responded

Hi Van, thank you for your kind review; we are happy to pass along your comments to Kinley here at Sterling McCall Lexus! We are always more than happy to assist you if anything else comes up. Take care!

October 15, 2024

Excellent dealer location and service amenities for waiting customers comfortable environment with quiet lounge private cubicles etc More

by Jcklee2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Oct 18, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 15, 2024

Accommodating, clean, and professional staff. Randy was keeping me informed in regard to my car’s status during the service. More

by Gholamnet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
Oct 18, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 15, 2024

Customer service was very helpful. The repairs are a bit expensive, I'm on a fixed income. More

by houstonmacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Medina
Oct 18, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

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