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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,375 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,375 reviews

December 25, 2024

They know how to take care of customers. It's an amazing service. Love it. More

by PNRC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley , Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Dec 26, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 25, 2024

My service advisor, Nathan is AMAZING and brings joy, comfort, and security when having our RX 350 Lexus SUV’s serviced. I am grateful for the connection we've made and appreciate HIM and all that he do More

by Amber J. Banks, Ph.D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan McCarty, Service Consultant
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Dec 26, 2024 -

Sterling McCall Lexus responded

Hi Amber, thank you for your kind review; we are happy to pass along your comments to the Nathan here at Sterling McCall Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 24, 2024

I love service that I was provided. I thought dealership was top notch and welcoming. More

by fwyche74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hai Nuygen
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Dec 25, 2024 -

Sterling McCall Lexus responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Lexus. If you have any further questions, please don't hesitate to reach out!

December 24, 2024

Jose was very courteous , accommodating and professional. Gabriel was very helpful in explaining a lot of the features and functions of my new Lexus. I definitely recommend this service department. More

by Nanci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez, Gabriel Villacis
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Dec 25, 2024 -

Sterling McCall Lexus responded

Hi Nanci, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 24, 2024

Everyone was friendly and great to work with. Would recommend dealership to family and friends. More

by Doris
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chet
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Dec 25, 2024 -

Sterling McCall Lexus responded

Hi Doris, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

December 24, 2024

Great staff. Quality repair / service work. Comfortable environment to wait or obtain loaner if necessary. Been going to this dealership for 17 years. Service man More

by JRB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Zapata and Randy Lamp
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Dec 25, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

December 23, 2024

The best customer service from start to finish. Starting from buying a precertified car to the service. More

by victoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Arbelaez
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Dec 25, 2024 -

Sterling McCall Lexus responded

Hi Victoria, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 23, 2024

excetional and prompt services. the service rep was friendlies , knowledges and very helpful in handling the service More

by mythango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jose guterriez
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Dec 25, 2024 -

Sterling McCall Lexus responded

Hello Mythango, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 23, 2024

This Dealer has an excellent Service Dept. I have been a customer for over 10 years. More

by hougators
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
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Dec 26, 2024 -

Sterling McCall Lexus responded

Hi, thanks for your praise and kind comments about our team. We hope you have a great day!

December 22, 2024

I purchased my car in 2012 from Sterling McCall. I have taken my car in every year for service. Today I received exceptional service. The service advisor I had today was Francisco Zapa. He listene More

by Ditty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Zapa
Report | Print
Dec 24, 2024 -

Sterling McCall Lexus responded

Hello Ditty, thank you for your kind review; we are happy to pass along your comments to Francisco here at Sterling McCall Lexus! Thanks for the recommendation, and have an amazing day!

Dec 24, 2024 -

Ditty responded

My name is Donna Clark.

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