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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,096 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,096 reviews

December 15, 2023

Always an excellent experience. Paul Zapata are the best and cared for me like family. More

by Terry Simon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Zapata and David Cortez are 5 stars
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Dec 19, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 15, 2023

Great waiting area. Service advisor friendly and professional and good with follow ups and keeping you informed More

by stalou2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
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Dec 19, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a friendly and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 15, 2023

We had some frustration early on due to poor communication, but ultimately, we got a good deal, were treated well, and had an overall positive experience. More

by elliottbeanllc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farzad Askari
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Dec 20, 2023 -

Sterling McCall Lexus responded

We apologize for any frustration early on. We are thrilled it ended on a good note! Communication can indeed be a crucial factor in customer satisfaction. Congratulations on your new vehicle!

December 13, 2023

Service with Justin always fantastic. Families and communication are always first rate. Been a customer for 16 years; service only gets better. More

by Barry Stewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Page
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Dec 15, 2023 -

Sterling McCall Lexus responded

It's wonderful to hear about your consistent positive experience with Justin and the service at Sterling McCall Lexus. Loyalty over 16 years says a lot about the quality of service they provide!

December 13, 2023

The service center at Sterling McCall Lexus was quick, kind and efficient. Very nice experience. More

by jmzulawski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Garcia
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Dec 14, 2023 -

Sterling McCall Lexus responded

It's wonderful that your experience at the Sterling McCall Lexus service center was so positive! Quick, kind, and efficient service sets the tone for a pleasant visit. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 13, 2023

Hailey Benefield was amazing and I absolutely love my new Lexus RX. I plan to have it for a very long time. More

by shadecarry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hailey Benefield, Pham Nam, Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Dec 15, 2023 -

Sterling McCall Lexus responded

Congratulations on your new Lexus RX! We are thrilled that Hailey provided you with an amazing sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 12, 2023

First visit for an oil change, service advisor was wonderful, I'm happy, no problem. More

by linhkt20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant walker
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Dec 13, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that your first visit to Sterling McCall Lexus for an oil change went smoothly and left you feeling satisfied! A great service advisor can make all the difference.

December 12, 2023

Staff was very courteous and helpful. He went extra miles to ensure every concern was addressed. More

by temi672003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Landry
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Dec 13, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a courteous and helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

Our service advisor, Nathan explained what was urgent, since we couldn’t get everything needed done today! Then Taila, at the front desk, assisted me with checking with my bank when our card said decline More

by Joyce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Dec 14, 2023 -

Sterling McCall Lexus responded

We are thrilled to hear Nathan and Taila went above and beyond to assist you during your visit. It's wonderful to hear about their patience and helpfulness. We thrive on exceptional customer service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

Matt was great service adviser. Very helpful in avoiding problems I experienced on previous Visits. ! More

by Lrdbns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt service adviser
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Dec 14, 2023 -

Sterling McCall Lexus responded

It's fantastic to hear that Matt was such a helpful service advisor! It sounds like he went above and beyond to ensure your experience was better than before. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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