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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,224 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,224 reviews

March 01, 2024

Very polite employees and they are always very friendly with everyone not like other Lexus dealerships More

by Marcie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley Rushing
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Mar 13, 2024 -

Sterling McCall Lexus responded

We're pleased to hear that our employees are very polite and friendly, creating a positive atmosphere. Your feedback is much appreciated, and we're glad to have provided you with a pleasant experience. Thank you for choosing us, and we look forward to serving you with the same level of excellence in the future. Safe and happy driving!

March 01, 2024

Jeff was awesome. He communicated very well on my vehicle status and explained service options. Will definitely schedule service with him in the future. More

by kbridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Mar 06, 2024 -

Sterling McCall Lexus responded

We're delighted to hear that Jeff was awesome and communicated well on your vehicle status, explaining service options. Providing clear communication and excellent service is important to us, and we're glad to have met your expectations. Your positive feedback is much appreciated, and we'll make sure to pass along your commendation to Jeff. Thank you for choosing us, and we look forward to serving you with the same level of excellence in the future. Safe and happy driving!

March 01, 2024

Very professional customer service. My service advisor was knowledgeable about my problems that could have caused my issues.!!! More

by The 808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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Mar 03, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 01, 2024

As always Sterling McCall Lexus is great! Service staff are very friendly and helpful. Our salesman (David Capin) is the best. I love my new Rx350 More

by Ldespain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff peek
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Mar 07, 2024 -

Sterling McCall Lexus responded

Thank you for your positive feedback! We're thrilled to hear that your experience at Sterling McCall Lexus, from the service staff to your salesman David, has been great. Congratulations on your new Rx350! We appreciate your business and look forward to serving you in the future. Enjoy your new vehicle!

March 01, 2024

Fast, friendly service, great attention to details, frequent update on progress, options reviewed with customer. More

by kriszn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
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Mar 03, 2024 -

Sterling McCall Lexus responded

We're delighted you had a positive experience with our service! Thank you for highlighting the fast, friendly service, attention to detail, and frequent updates on progress. We aim to provide top-notch customer service, and we're pleased to know that we met your expectations. We appreciate your business and look forward to serving you again

February 29, 2024

Wonderful customer service , really the care is the clients needs. They are patient and kind. More

by Tessicahp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan
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Mar 03, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a wonderful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 29, 2024

Coming in for an inspection sticker, I didn’t expect the royal treatment I received. Timely intake, follow-up and delivery of my car. This is why I’m a loyal Sterling McCall Lexus customer. More

by yvanirao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EJ
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Mar 02, 2024 -

Sterling McCall Lexus responded

It's wonderful to hear that you received the royal treatment during your visit for an inspection sticker at Sterling McCall Lexus. Timely intake, follow-up, and delivery of your car are all important elements of a positive customer experience. We appreciate your loyalty. Thank you for choosing Sterling McCall Lexus, and we look forward to continuing to provide excellent service for you in the future! Safe travels!

February 29, 2024

Everything was good. Marlon Romero is awesome. He explained everything well.He has done great job! More

by Matt
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
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Mar 02, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Marlon provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 27, 2024

Prompt ,effective ,timely efficient ,clear, good, , clean dealership to wait for the car , great with follow up More

by Kolcounseling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann, Shelece Campbell
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Feb 28, 2024 -

Sterling McCall Lexus responded

It's great to hear that you experienced prompt, effective, timely, and efficient service at the dealership. The positive attributes like cleanliness, a comfortable waiting area, and excellent follow-up contribute to an overall positive customer experience. Your feedback is important, and our dealership looks forward to continuing to provide excellent service for you!

February 27, 2024

Service was excellent. Next time address this to my last name,not my maiden name. More

by brownaw57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelece Campbell
Report | Print
Mar 14, 2024 -

Sterling McCall Lexus responded

I'm sorry to hear that you encountered an issue with your name in our system. Could you kindly get in touch with me so I can address this matter and make things right? I am unable to locate your name in our database. Your feedback is important, so please reach out via phone or email. Additionally, please share your previous and updated information with us so we can verify and update our system accordingly. Your cooperation is appreciated as we work to ensure our records are accurate and up to date. Joey Dupuis General Manager Sterling McCall Lexus (713) 995-2605 office jdupuis@smlexus.com

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