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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,225 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,225 reviews

March 08, 2024

Valet service is the worse. we have bought two vehicle here but no more forward More

by Hqnguyen1981
Recommend Dealer
No
Employees Worked With
Valet
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Mar 28, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 18, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I'm sorry to read that you are unhappy with our service valets I Will share your feedback with our service team so that we can improve in the future. Please contact me at 713-995-2621 and I will do my best to resolve the issue. Larry Miller Service Director

March 08, 2024

Fantastic place to maintain my car. Service has been excellent so far. Highly recommend this place More

by noriko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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Mar 12, 2024 -

Sterling McCall Lexus responded

We're delighted to hear that you find it a fantastic place to maintain your car and that the service has been excellent. Thank you for the high recommendation! Safe travels and we appreciate your positive comments!

March 07, 2024

Been here for over 10 years and never got disappointed. Thanks for your awesome service. More

by Hiep D
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Mar 10, 2024 -

Sterling McCall Lexus responded

Thank you for your loyalty over the past 10 years! We're thrilled to have been of service to you, and we appreciate your kind words. Here's to many more years of providing you with excellent service!

March 06, 2024

The concierge service is customer oriented. Service delivery met my expectations and done within a reasonable timeframe. More

by Portion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Torres
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Mar 08, 2024 -

Sterling McCall Lexus responded

We're delighted to hear that our concierge service met your expectations and that the service delivery was customer-oriented. Customer satisfaction is our priority, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again in the future!

March 06, 2024

Stevie Rodriguez was quite professional in managing my expectations and keeping his promise to finishing the maintenance visit on time More

by Haro Yacoubian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie Rodriguez
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Mar 08, 2024 -

Sterling McCall Lexus responded

Thank you for taking the time to share your positive experience with Stevie at our dealership! We're thrilled to hear that Stevie provided professional service and managed your expectations effectively. Customer satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future!

March 06, 2024

So far so good to take care my new Lexus RX 350h with first time service More

by Tony Varghese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Mar 10, 2024 -

Sterling McCall Lexus responded

We're glad to hear that your experience with the first-time service for your new Lexus RX 350h has been positive so far! Our goal is to ensure your satisfaction, and we appreciate your trust in choosing us for your service needs. Thank you for being a valued customer!

Mar 11, 2024 -

Tony Varghese responded

Very good

March 05, 2024

Thank you very much for your great service, not much waiting time for completing service. More

by Jack HSU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
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Mar 08, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 03, 2024

My advisor was very professional knowledgeable and provided excellent customer service. I appreciated the level of detail while walking me through the process. More

by Demoulin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Garcia
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Mar 08, 2024 -

Sterling McCall Lexus responded

Thank you for your positive feedback! We're delighted to hear that your advisor was professional, knowledgeable, and provided excellent customer service. Providing a detailed and thorough experience is something we aim for, and we're glad you appreciated it. We appreciate your business and look forward to serving you again in the future! Safe travels!

March 02, 2024

I have been a customer of Sterling McCall for almost 20 years. I have always received excellent service. My service rep Marlon is always very courteous and always makes sure that I receive the best of ca More

by RGonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
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Mar 08, 2024 -

Sterling McCall Lexus responded

Thank you for being a loyal customer for nearly two decades! We appreciate your kind words and are thrilled to hear that Marlon, your service representative, consistently provides you with excellent service. We value your continued trust in Sterling McCall Lexus and look forward to serving you for many more years to come. Safe travels!

March 01, 2024

Kinley and her team were quick to diagnose and to figure out the issue on my 2015 LS460. They had the vehicle back to me within 2 days. More

by Uptown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley
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Mar 07, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that Kinley and her team provided a quick diagnosis and resolved the issue with your 2015 LS460 efficiently. We appreciate your feedback and are pleased that your experience was positive. Safe travels in your Lexus!

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