
Sterling McCall Lexus
Houston, TX
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Katie Medina was amazing. Quick service and great amenities while waiting for the service. Paid $68 final invoice for oil service including multi point inspection of the vehic Quick service and great amenities while waiting for the service. Paid $68 final invoice for oil service including multi point inspection of the vehicle. More
I had to have my key fob replaced. They are ridiculously expensive and it turned out the key didn't fit and they have to do another one. I have to go back to the dealership which is They are ridiculously expensive and it turned out the key didn't fit and they have to do another one. I have to go back to the dealership which is a pain due to construction. Also I should have known better due to previous experience but I let them wash my car and as always it came back with water spots all over. This time it also had scratches on the hood. My previous experiences with washes have been terrible as have been experiences with service. More
The dealership is great but needs to get together with service I brought my car in for service in September came back in November to replace a tire but during that service they do a inspection about every service I brought my car in for service in September came back in November to replace a tire but during that service they do a inspection about everything that sent me needed to be done was done in September so they don’t keep history on what’s has been done it really made me think that the job wasn’t done in September for you to see that on today needed to be done from now on before I get my car back I would love a supervisor to check my ticket because today I was not satisfied with the performance today was Josh service advisor my service advisor is Jose Gutierrez he act like he cares when you bring and pick it up just asking not just for my car or any car come through service show the history especially if it’s just been a month so again I would like to know if anything was done in September not after I brought it to their attention I spent over 3000 for the service you all say was render in September More
Have always had very good experiences. Even yesterday, Justin was very pragmatic with the repairs needed. I appreciate the honesty and transparency along with very prompt, punctual service Even yesterday, Justin was very pragmatic with the repairs needed. I appreciate the honesty and transparency along with very prompt, punctual service. More