Back

Sterling McCall Lexus

Houston, TX

4.8
1,732 Reviews

10025 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 1,732 reviews

November 18, 2024

Katie Medina was amazing. Quick service and great amenities while waiting for the service. Paid $68 final invoice for oil service including multi point inspection of the vehic More

by nish.the.aviator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Medina
Nov 21, 2024 -

Sterling McCall Lexus responded

Hi, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!

November 18, 2024

Jeff is a phenomenal asset to Lexus and one of the main reasons I pay the high prices for my old car…. Is because of Jeff. So Thank you Jeff More

by sajanthomas04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Nov 21, 2024 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We can't wait to see you again, have a great day.

November 18, 2024

I had to have my key fob replaced. They are ridiculously expensive and it turned out the key didn't fit and they have to do another one. I have to go back to the dealership which is More

by b_lavigne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal
Nov 21, 2024 -

Sterling McCall Lexus responded

b_lavigne, Thank you for sharing your comments. I am sorry to read that you are unhappy with your recent service visit, and I apologize that the key shank did not fit the key fob. I will share your feedback with our team so that we can improve our customer service. I hope that you will give us the opportunity to earn your business in the future. Larry Miller Service Director lmiller@smlexus.com

November 17, 2024

The dealership is great but needs to get together with service I brought my car in for service in September came back in November to replace a tire but during that service they do a inspection about every More

by ywilmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Garcia
Nov 19, 2024 -

Sterling McCall Lexus responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (713) 995-2600 at your earliest convenience to discuss how we can turn your experience into a positive one.

Nov 19, 2024 -

ywilmore responded

i will call later at work at this point Thanks

November 17, 2024

The climate is friendly and the service department was impeccable at meeting my needs. Thank you More

by vejohnson60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabriel and Francisco Zapa
Nov 19, 2024 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

November 16, 2024

Great service and complete requested service in a timely manner. Justin is a friendly service adviser! More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Nov 18, 2024 -

Sterling McCall Lexus responded

Hi Joe, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 16, 2024

Have always had very good experiences. Even yesterday, Justin was very pragmatic with the repairs needed. I appreciate the honesty and transparency along with very prompt, punctual service More

by AB
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Page
Nov 18, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 16, 2024

Great customer service and love the ease of getting a loaner car. The entire process was easy. More

by Amcdonald6216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
Nov 19, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 16, 2024

Great customer service, great communication. Appreciate the upfront estimate of the time the service will take. Would definitely recommend More

by jparker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
Nov 19, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 15, 2024

Service is always great at this Lexus dealer and Jesse Hartman took good care of me. More

by fannisabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Haartman
Nov 18, 2024 -

Sterling McCall Lexus responded

Hi Fannisabel, we are very happy Jesse Hartman could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Nov 18, 2024 -

fannisabel responded

Thank you

...
52
...