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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,858 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,858 reviews

May 29, 2025

Service department is below par. Too much waiting. No response if you call their service department. Inaccurate time for completing job. Loaner car is unacceptable process. Pay for g More

by 1LUV2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly
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Jun 02, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you are unhappy with our service department and our loaner car process. I would like to get more information from you, but I am unable to locate your customer record with the information provided in the review. Please contact me at 713-995-2414 and I will do my best to resolve any issues. Holly Kaminga Service Director hkaminga@smlexus.com

May 28, 2025

Sterling McCall Lexus provides excellent service. The service reps are very friendly they make you feel well received. This was my first time with this service rep. By the name of Derrick. He was More

by Evelyn.benford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
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May 29, 2025 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

May 28, 2025

To the Service Team at Lexus, Thank you for servicing my car today. I appreciate your thoroughness and efficiency. My vehicle feels great, and I'm very satisfied with the work performed. More

by dmedhin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Report | Print
May 29, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 28, 2025

I was extremely satisfied with the service experience. Everything was handled efficiently, and the process was smooth from drop-off to pick-up. More

by aasmanaveed
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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May 29, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 28, 2025

I love Sterling McCall , I am always treated with so much kindness and care. Shout out to Kevin Bayer he is the best! More

by bree.T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
Report | Print
May 30, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kevin here at Sterling McCall Lexus! We are always more than happy to assist you if anything else comes up. Take care!

May 28, 2025

Have always had a very good experience with bringing my vehicles in for scheduled servicing at Sterling McCall Lexus More

by ctheccanat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Cortes, Ray Villarreal, Mylinh Tran-Salazar
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May 30, 2025 -

Sterling McCall Lexus responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

May 28, 2025

They elped out finding issues and very professional. Recommend this dealership to anyone any time. More

by amwadime11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Page
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May 30, 2025 -

Sterling McCall Lexus responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

May 28, 2025

Kevin was extremely thorough. He went above and beyond my expectations. He will be my consistent service rep. From now on. Thanks! More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
May 29, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 28, 2025

Kelly is a great Service Advisor! She explained well what services were needed and she helped reduced my costs. More

by brendajjackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
Report | Print
May 30, 2025 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 27, 2025

The service and the advisor Mr. Peel was great. 20,000 mile maintenance was done on my 2024 Lexus UX250h. Thank you! More

by Manny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Jeffery Peel
Report | Print
May 30, 2025 -

Sterling McCall Lexus responded

Hi Manny, thank you for your kind review; we are happy to pass along your comments to the Peel here at Sterling McCall Lexus! We are always more than happy to assist you if anything else comes up. Take care!

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