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Sterling McCall Lexus

Houston, TX

4.8
1,372 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,372 reviews

December 27, 2024

Very friendly and professional. Top notch customer service. Finance was so easy with little wait time. More

by dcawthon48
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Oguin
Dec 27, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

December 27, 2024

Noe did a great job explaining the NX capabilities and options. The entire buying experience was outstanding from start to finish. More

by cwh5332
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noe
Dec 28, 2024 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

December 26, 2024

Friendly advisors. TERRIBLY SLOW SERVICE!!! Made an appointment and still took over 3 hrs for basic 10K miles service - oil change, tire rotation, and software update!! More

by Raven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Peel
Dec 28, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize that we did not set a proper expectation for the time that it would take to complete these services. I will share your feedback with our team so that we can improve future service. Larry Miller Service Director jdupuis@smlexus.com

December 26, 2024

Excellent work. Nice waiting area. Only thing need be improved is the waiting period is kind of long, around 2 hrs. More

by yongliang2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon, the service advisor, 5 star
Dec 27, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 26, 2024

very courteous service agent. Kept me abreast of work status all the time. quickly requested work to be covered under extended warranty. Gave me his contact number in case I had q More

by valle2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
grant Walker
Dec 27, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

December 25, 2024

Excelente atención, Marlon fue muy profesional y rápido en atenderme ,fue fácil la cita por el App More

by Jose Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
Dec 25, 2024 -

Sterling McCall Lexus responded

Hola José, estamos muy contentos de haberte brindado una experiencia tan positiva! Siempre estaremos encantados de ayudarte si surge algo más. Cuídate!

December 25, 2024

Good location, very clean and convenience, always feel comfortable. My service advisor Hunter did very good job, very professional, responsible and helpful. More

by yibiaolu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Dec 25, 2024 -

Sterling McCall Lexus responded

Hi Yibiaolu, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 25, 2024

They know how to take care of customers. It's an amazing service. Love it. More

by PNRC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley , Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Dec 26, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 25, 2024

My service advisor, Nathan is AMAZING and brings joy, comfort, and security when having our RX 350 Lexus SUV’s serviced. I am grateful for the connection we've made and appreciate HIM and all that he do More

by Amber J. Banks, Ph.D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan McCarty, Service Consultant
Dec 26, 2024 -

Sterling McCall Lexus responded

Hi Amber, thank you for your kind review; we are happy to pass along your comments to the Nathan here at Sterling McCall Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 24, 2024

Jose was very courteous , accommodating and professional. Gabriel was very helpful in explaining a lot of the features and functions of my new Lexus. I definitely recommend this service department. More

by Nanci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez, Gabriel Villacis
Dec 25, 2024 -

Sterling McCall Lexus responded

Hi Nanci, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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