Sterling McCall Lexus
Houston, TX
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Friendly advisors. TERRIBLY SLOW SERVICE!!! Made an appointment and still took over 3 hrs for basic 10K miles service - oil change, tire rotation, and software update!! TERRIBLY SLOW SERVICE!!! Made an appointment and still took over 3 hrs for basic 10K miles service - oil change, tire rotation, and software update!!! More
Excellent work. Nice waiting area. Only thing need be improved is the waiting period is kind of long, around 2 hrs. Nice waiting area. Only thing need be improved is the waiting period is kind of long, around 2 hrs. More
very courteous service agent. Kept me abreast of work status all the time. quickly requested work to be covered under extended warranty. Gave me his contact number in case I had q Kept me abreast of work status all the time. quickly requested work to be covered under extended warranty. Gave me his contact number in case I had questions during service More
Good location, very clean and convenience, always feel comfortable. My service advisor Hunter did very good job, very professional, responsible and helpful. comfortable. My service advisor Hunter did very good job, very professional, responsible and helpful. More
My service advisor, Nathan is AMAZING and brings joy, comfort, and security when having our RX 350 Lexus SUV’s serviced. I am grateful for the connection we've made and appreciate HIM and all that he do comfort, and security when having our RX 350 Lexus SUV’s serviced. I am grateful for the connection we've made and appreciate HIM and all that he does for me and my teenage daughter. He truly is passionate and understands why he does this work:”People are at the heart of everything” and it's the relationships that sustain us through the tough times when our vehicles need servicing. More
Jose was very courteous , accommodating and professional. Gabriel was very helpful in explaining a lot of the features and functions of my new Lexus. I definitely recommend this service department. Gabriel was very helpful in explaining a lot of the features and functions of my new Lexus. I definitely recommend this service department. More