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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,740 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,740 reviews

December 20, 2024

Have had experience with the dealership since 2013 with this particular car. I have had all my Service done at Sterling McCall. The service has always efficient. I have dealt with Josh Garcia in recent vi More

by Redavismd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Garcia
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Dec 22, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 20, 2024

Service was exceptional. Thanks to service advisor Steven Silva. Great communication and follow up throughout. More

by Mocityfallon
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Silva
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Dec 22, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Steven here at Sterling McCall Lexus! Feel free to reach out to us if you need anything. Have a wonderful day.

December 20, 2024

Service advisor was great and provided prompt progress updates during the service of the car More

by Larry.hall16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Cortes
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Dec 22, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 20, 2024

Super customer service. Above and beyond my expectations! David Capin was amazing and super knowledgable about my new ride. Highly recommend! More

by Bping
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Capin
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Dec 22, 2024 -

Sterling McCall Lexus responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 20, 2024

Michael was a fantastic service manager! ! I was greeted with extreme kindness and professionalism. The service was fantastic and my car was shiny clean! More

by amberlywarner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Dec 22, 2024 -

Sterling McCall Lexus responded

Hi, thanks for your praise and kind comments about Michael. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 20, 2024

Poor communication regarding car repair updates. We have to call multiple times to get an update More

by winwon1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Castillo
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Dec 27, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize for the lack of communication regarding your vehicle status while in our service department. I will share your feedback with our team so that we can improve future service. Larry Miller Service Director lmiller@smlexus.com

December 19, 2024

The people in this place is very nice,friendly,work hard and willing to help any body. More

by Mkhongle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesses Hartmam
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Dec 21, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

December 19, 2024

Mike was my contact person. He helped me with several things I was worrying about. He even went and guy that judged tires. He was so professional. More

by Kirksey _1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike. 5 star
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Dec 21, 2024 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with Mike! Feel free to reach out to us if you need anything. Have a wonderful day.

December 18, 2024

Kinley gave me excellent service with a smile. She was extremely knowledgeable about my questions and I truly made me feel like a valued customer. More

by CGF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley
Report | Print
Dec 20, 2024 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be supportive during your experience here at Sterling McCall Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

December 18, 2024

I bought my Lexus here 10 years ago and come every 6 months for maintenance care. Everything goes smoothly and quickly. I still love my car and plan to keep it a few more years. I'll come here for my More

by Mwolfekirk76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Costillo
Report | Print
Dec 20, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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