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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,740 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,740 reviews

December 24, 2024

Great staff. Quality repair / service work. Comfortable environment to wait or obtain loaner if necessary. Been going to this dealership for 17 years. Service man More

by JRB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Zapata and Randy Lamp
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Dec 25, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

December 24, 2024

I love service that I was provided. I thought dealership was top notch and welcoming. More

by fwyche74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hai Nuygen
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Dec 25, 2024 -

Sterling McCall Lexus responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Lexus. If you have any further questions, please don't hesitate to reach out!

December 23, 2024

The best customer service from start to finish. Starting from buying a precertified car to the service. More

by victoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Arbelaez
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Dec 25, 2024 -

Sterling McCall Lexus responded

Hi Victoria, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

December 23, 2024

excetional and prompt services. the service rep was friendlies , knowledges and very helpful in handling the service More

by mythango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jose guterriez
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Dec 25, 2024 -

Sterling McCall Lexus responded

Hello Mythango, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 23, 2024

This Dealer has an excellent Service Dept. I have been a customer for over 10 years. More

by hougators
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
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Dec 26, 2024 -

Sterling McCall Lexus responded

Hi, thanks for your praise and kind comments about our team. We hope you have a great day!

December 22, 2024

Personable, knowledgeable and professional advisors. Excellent salesman who keepson top of orders. Clean and comfortable waiting areas and bathrooms. Overall good communication. More

by mgrenader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar
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Dec 26, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 22, 2024

I purchased my car in 2012 from Sterling McCall. I have taken my car in every year for service. Today I received exceptional service. The service advisor I had today was Francisco Zapa. He listene More

by Ditty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Zapa
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Dec 24, 2024 -

Sterling McCall Lexus responded

Hello Ditty, thank you for your kind review; we are happy to pass along your comments to Francisco here at Sterling McCall Lexus! Thanks for the recommendation, and have an amazing day!

Dec 24, 2024 -

Ditty responded

My name is Donna Clark.

December 22, 2024

For the service department excellent customer service, Eric was a great help💐 It was a busy location, but clean appreciate that😊 More

by Amir Dhanani
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Vega
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Dec 26, 2024 -

Sterling McCall Lexus responded

Hi Amir, we're happy to hear you had such a positive experience with Eric! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 21, 2024

Service at Sterling McCall is always good, prompt, and reliable. You can always count on Service Advisor Hunter Bassett. More

by Tbone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett
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Dec 22, 2024 -

Sterling McCall Lexus responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

December 20, 2024

Overall good service although it took much longer that originally indicated. However serviceman did not come to explain the additional services as per the inspection and merely send a notification by text More

by bmetouri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Dec 22, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (713) 995-2600 when you have a chance. Thank you, and we look forward to hearing from you.

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