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Sterling McCall Lexus

Houston, TX

4.8
1,186 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,186 reviews

April 24, 2024

This is one of the best service locations I have enjoyed. The service was thorough, the team was professional and knowledgeable. The inside was comfortable and very pleasant to stay for over 2 hours. More

by Annette_ivey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
Apr 25, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a pleasant experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 24, 2024

Sterling Mccall in houston is seriously beyond the best & provides the highest quality of customer service. THEY contact YOU when YOUR CAR needs servicing & never fail to get your vehicle done in a timely ma More

by valerie deavers elliott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Page
Apr 25, 2024 -

Sterling McCall Lexus responded

That's wonderful to hear about your positive experience with Sterling McCall Lexus! Thank you for choosing us!

April 24, 2024

I’ve been getting my cars serviced at this location for 11 years. I’m now questioning whether I will continue. Was given a written estimate and told work would be completed in a few hours. 2-3 hours later More

by davidleonjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith P
Apr 25, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 15, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you are unhappy with your recent service visit. The original estimate was to remove the door panel to determine the problem. The additional charge was to replace the parts that were discovered to be broken once the door panel was removed. There was no way to provide an initial estimate encompassing the entire repair until the door panel was removed to allow a full diagnosis of the problem. I apologize that this was not properly communicated to you at the time the work was being performed. Please contact me at 713-995-2621 and I will be happy to review the full scope of work performed on the vehicle. Larry Miller Service Director

April 24, 2024

The experience from beginning to end was nothing short of excellent. Danh was with us during the entire sales process and made sure it was seamless and easy! I would recommend anyone looking to buy a Lexus t More

by Gretel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelece Campbell
Apr 25, 2024 -

Sterling McCall Lexus responded

That sounds like a fantastic experience! Danh's assistance and dedication to making the sales process seamless and easy are commendable. Thank you for sharing your recommendation!

April 24, 2024

I’ve always received excellent service at Sterling McCall Lexus - but have received the best service by far during my last visit with Jose Gutierrez. Thank you, Jose, for listening and addressing all of my c More

by Vanessa M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Apr 27, 2024 -

Sterling McCall Lexus responded

That's wonderful to hear! We're delighted that Jose provided you with such exceptional service during your visit to Sterling McCall Lexus. It's great to know that he addressed all your concerns and made sure your car was well taken care of. We appreciate your loyalty and look forward to serving you again in the future!

April 23, 2024

Nice organized pattern to serve customers Environment are friendly and staff is helpful Very professional More

by Ghulam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ej
Apr 24, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 22, 2024

After enduring over a year of frustrating experiences with car issues at the Westside Dealer Service Center, Sterling McCall Lexus managed to accurately identify and effectively address the problem. More

by Sergei
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Walker, Larry Miller
Apr 24, 2024 -

Sterling McCall Lexus responded

It's great to hear that Sterling McCall Lexus was able to provide you with a positive experience and effectively address your car issues after a frustrating time at another dealership. Accurate diagnosis and effective solutions are crucial, and it's wonderful that you found that at Sterling McCall Lexus.

April 20, 2024

The Sterling McCall Lexus team supported me with finding my new vehicle and went up and beyond for me. It was a 3 day long process finding the car that was for me. Roley spend hours and hours each day, and More

by Sunni
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roley Verelien
Apr 23, 2024 -

Sterling McCall Lexus responded

It's wonderful to hear about your positive experience with our Sterling McCall Lexus team, especially Roley, who went above and beyond to help you find your new vehicle. Spending hours each day shows our dedication to ensuring you found the right car for you. Thank you for sharing your gratitude. Enjoy your new vehicle!

April 20, 2024

Front to back end to end superior service in every way. I highly recommend them. More

by andrea shiloh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Apr 23, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a superior experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 20, 2024

Friendlly staff Clean Nice restroom Our advisor Jeffrey Peel is very professional With good service More

by chenedlis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Peel
Apr 23, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Jeffrey provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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