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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,096 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,096 reviews

March 23, 2024

Jose at Sterling McCall is the best service advisor. I wouldn’t take my car to anyone else. More

by michellemack05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
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Mar 27, 2024 -

Sterling McCall Lexus responded

We're thrilled to hear that Jose at Sterling McCall Lexus has provided you with exceptional service! Thank you for your loyalty, and we look forward to continuing to assist you with your vehicle needs.

March 23, 2024

This dealership has continously live up to its first class standard with regard to service and effeciency. The staff exude with excellence and professionalism. More

by jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
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Mar 28, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a first class experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 22, 2024

Always excellent service, friendly staff, great amenities for customers, easy to use website and great offerings. More

by AnaG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin B
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Mar 22, 2024 -

Sterling McCall Lexus responded

Thank you for your kind words! We're delighted to hear that you always have an excellent experience with us, find our staff friendly, appreciate our amenities for customers, like our easy-to-use website, and value our offerings.

March 21, 2024

Sterling McCall Lexus is always clean everywhere. Marlon is a outstanding advisor. He listen and follow through with the work. More

by orobin3131
Workmanship
Recommend Dealer
Yes
Employees Worked With
Marlon M.
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Mar 22, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your positive experience! We're delighted to hear that Sterling McCall Lexus maintains cleanliness throughout and that Marlon provided you with outstanding service as an advisor. Listening to customers' needs and following through with the work are priorities for us, and we're glad that Marlon exemplified these qualities. We appreciate your feedback and look forward to serving you again!

March 20, 2024

Work that was supposed to be done on my car was not done. I was told it was and found out it wasn’t… very upset about that More

by Gladys77026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcos
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Mar 22, 2024 -

Sterling McCall Lexus responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 10, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you are unhappy with our service department. I would like to find out more about your experience, but I am unable to locate your customer information based on the name in the review. Please contact me at 713-995-2621 and I will do my best to resolve the issue. Larry Miller Service Director

March 20, 2024

This is my third purchase from Sterling McCall Lexus. Good sales experiences and excellent service department. More

by Gsb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Mar 21, 2024 -

Sterling McCall Lexus responded

We are very happy to hear that we were able to provide you with an enjoyable experience. Thank you for your business and we look forward to the opportunity to assist you again in the future. Congratulations on your new purchase!

March 20, 2024

Great work and great service by my advisor. I’d like to say he did the job very well More

by rajahxali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Mar 22, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 20, 2024

Justin is the best! He caught something that I forgot about. He answers all my questions and helps me so much!! More

by Kirksey _1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Mar 22, 2024 -

Sterling McCall Lexus responded

It's fantastic to hear that you had a great experience and that Justin provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 19, 2024

Excellent server, Good facilities and very helpful and courteous staff . Randy was very helpful and courteous More

by l_bansal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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Mar 21, 2024 -

Sterling McCall Lexus responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

March 19, 2024

I just wish I had been advised to wait until after the inspection was done before committing to reccomended services that could have waited. More

by cynthiaham7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Mar 21, 2024 -

Sterling McCall Lexus responded

We appreciate your feedback and apologize for any inconvenience caused. We always strive to provide transparent and helpful service to our customers. Your input is valuable to us. Thank you for bringing this to our attention, and we look forward to serving you better in your future visits.

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