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Sterling McCall Lexus

Houston, TX

4.8
1,215 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,215 reviews

November 05, 2024

Service advisor Katie Medina gave excellent service. She explained everything in detail. She took care in getting my second key. More

by Samir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KATIE MEDINA
Nov 07, 2024 -

Sterling McCall Lexus responded

Hi Samir, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

November 05, 2024

Courteous, attentive, professional and knowledgeable. I would definitely recommend my family and friends to visit this dealership if interested in purchasing a car. More

by ctpolk1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Garcia
Nov 07, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

November 04, 2024

They have always made me fill confident in bringing my car here instead of taking it someplace else More

by pricelynda81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett
Nov 06, 2024 -

Sterling McCall Lexus responded

Hi, your wonderful feedback and rating mean a lot to us. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 04, 2024

They were very quick and efficient in taking care of my car. Didn’t try to upsell me on getting more things done. More

by jubinair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Medina
Nov 06, 2024 -

Sterling McCall Lexus responded

Hi Jubinair, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

November 03, 2024

The service department always give excellent service. Everyone is so nice and very helpful with anything that’s needed. My service advisor Steven always give excellent customer service and make sure my n More

by Samantha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven service advisor
Nov 06, 2024 -

Sterling McCall Lexus responded

Hi Samantha, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Thank you, and have a fantastic day!

November 02, 2024

Courteous, professional, clean environment and excellent communications regarding car maintenance status. We will return for future maintenance. More

by Marthacr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley, Service Advisor
Nov 05, 2024 -

Sterling McCall Lexus responded

Hi, thank you so much for your positive comments about Sterling McCall Lexus! We're looking forward to your next visit with us!

November 02, 2024

My experience at Sterling McCall Lexus was fantastic! I went in with a specific idea of what I wanted, and Von worked over the course of the next week until he found it. Both Von and Corday were gracious More

by Allison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Van Blount
Nov 05, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 01, 2024

The Lexus Rep Nathan was excellent in his professionalism and courtesy. He made every effort to keep us updated on the vehicle and service. His customer service enhanced my view of this dealer and rate it a More

by Lloyd Mendonsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan McCarty
Nov 02, 2024 -

Sterling McCall Lexus responded

Hello Lloyd, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

November 01, 2024

Quick services with excellent customer service. Facility is always clean and accommodating. I love the free snacks and water as well. More

by RachelB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Nov 04, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 01, 2024

I took my car in for an oil change Sterling McCall Lexus had a online coupon for $69.95 for 7qt. Of oil I told the service guy Justin about the coupon but he told me no and charged me $78.35 in which I thin More

by Bigdaddyjt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin
Nov 06, 2024 -

Sterling McCall Lexus responded

Bigdaddyjt1, Thank you for sharing your comments and for speaking with me about the charge for your oil and filter change. I hope that I was able to resolve this issue to your satisfaction. Please contact me at 713-995-2621 if I can help with anything else. Larry Miller Service Director lmiller@smlexus.com

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