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Sterling McCall Lexus

Houston, TX

4.8
1,185 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,185 reviews

May 09, 2024

The service was excellent and the work was clearly explained. The service associate was very professional. More

by jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
May 10, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

May 08, 2024

1st class service provide by Sterling Mcall Lexus. My advisor Josh was phenomenal. He did not push me to get unnecessary services. Loved his professionalism More

by enjeri
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
May 09, 2024 -

Sterling McCall Lexus responded

That's fantastic to hear! We're delighted that you had a 1st class service experience at Sterling McCall Lexus with advisor Josh. Providing professional and non-pushy service is important to us, and we're glad Josh met your expectations.

May 08, 2024

Excellent service experience today. 60000 mile check up. Completed on time with great results. Thanks More

by Murphml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel
May 10, 2024 -

Sterling McCall Lexus responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We

May 07, 2024

I’m very pleased with the service that I was provided from Sterling Mccall Lexus today. I took my car in for the back door latch, not being in working condition. They were able to repair the door and als More

by Dhughes544
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar
May 09, 2024 -

Sterling McCall Lexus responded

That's great to hear! We're glad that Sterling McCall Lexus was able to repair your back door latch and provide you with a new battery. We're here to help keep your car running smoothly!

May 06, 2024

Upon arrival I was seen almost immediately; no complaints there. My car was inspected and they placed me in a very nice rental( I swear they do that on purpose) teehee. I was texted and sent a video of the t More

by T White
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Garcia
May 08, 2024 -

Sterling McCall Lexus responded

It's wonderful to hear you had a fantastic experience at our dealership! Being seen promptly, receiving clear communication through texts and videos, and having knowledgeable staff like Josh are all key elements of a great service experience. Your emphasis on regular check-ups for your car is also important for its longevity and performance. Thank you for choosing us!

May 06, 2024

Great dealership and staff. All knowledgeable and friendly. Amenities are great as well. Everything was carefree and easy going while still being a straightforward business. The More

by juliano_03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roley Verelien
May 08, 2024 -

Sterling McCall Lexus responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 05, 2024

I visited there for my 10,000 miles service, which was perfect as always from making an appointment to their post-service follow up. More

by yeon3120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
May 08, 2024 -

Sterling McCall Lexus responded

We're delighted to learn that your experience was perfect! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 05, 2024

I was happy with the service and transparency. Also the service was performed in a timely manner More

by Art
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
May 08, 2024 -

Sterling McCall Lexus responded

We are glad to hear that you were happy with the service and transparency, as well as the timely manner in which it was performed. Customer satisfaction and efficiency are always top priorities for us.

May 04, 2024

Professional and timely service, advisor is polite, honest, and took extra time to explain. Highly recommended. More

by weixinlu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
May 07, 2024 -

Sterling McCall Lexus responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 03, 2024

I received Excellent Customer Service from start to finish! My Service Advisor was superb as well. I appreciate everything and again I received Excellent service! More

by dbennet77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
May 07, 2024 -

Sterling McCall Lexus responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

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