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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,858 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,858 reviews

February 25, 2025

Great service and 20k maintenance done, however my a/c no longer works. Seems like they forgot to properly put in new filter. More

by scoutreed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Zapa
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Feb 28, 2025 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

February 25, 2025

Very professional, best communication, finished service on time, resonable price, best service, washed car nicely More

by Guiyun Song
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
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Feb 28, 2025 -

Sterling McCall Lexus responded

Hi, thank you so much for your positive comments about Sterling McCall Lexus! We hope to be of service to you again in the future. Best wishes, Sterling McCall Lexus

February 25, 2025

Great experience. Donavan Thomas was very professional and a pleasure to work with. Communication was timely and straight forward. The vehicle I was interested in was More

by FirstJeep
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Donavan Thomas
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Feb 28, 2025 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with Donavan! Please don't hesitate to reach out if there's anything additional we can do for you.

February 25, 2025

It was excellent service by all means. Starting from the reception, to the assigned advisor, with amazing time management. Thanks More

by mufeedraoof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley udall
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Feb 28, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 23, 2025

Their employees steal my cargo net from my brand new SUV and replace with another one. Lose trust on this dealership. More

by tariq
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derick, Ray Villarreal
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Feb 28, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you believe someone switched your cargo net. As we demonstrated at the time of your service visit, the cargo net that is in your vehicle is the original net that came with the vehicle. Holly Kaminga Service Director

Feb 28, 2025 -

tariq responded

No, your demonstration was not accepted back then. I know what cargo net I had in my vehicle. I wish I took the picture of everything before I turned in my car. Problem is if you are taking away the visible items then what you are doing in your garage?

February 23, 2025

Had the 60k services and repaired lower arm suspension and etc. high quality and 100% satisfaction ! The only place to serve Lexus in Houston ! More

by David C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Feb 28, 2025 -

Sterling McCall Lexus responded

Hello David, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 23, 2025

Great service provided by Ashely! Very informative and helpful explained everything in detail! Thanks you More

by Bjoseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Feb 24, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 22, 2025

David is a great advisor, always smiling and friendly and keeps me posted on my vehicle. Awesome job David More

by Agentaudrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar
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Feb 24, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 22, 2025

They always go above and beyond! My expectations are always met. I highly recommend them! More

by Terrellhall19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick C, Ray Villarreal, Mylinh Tran-Salazar
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Feb 24, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 21, 2025

Friendly, helpful, professional, welcoming, attentive but not hovering. Will refer this dealership to anyone looking to buy their next vehicle. More

by aae_74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose - Service department
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Feb 24, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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