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Sterling McCall Lexus

Houston, TX

4.8
1,222 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,222 reviews

July 11, 2024

Good customer service by Katie Medina. Would come back and recommend friends to get service with Katie. More

by oscar juarez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Medina
Jul 12, 2024 -

Sterling McCall Lexus responded

Hi Oscar, thanks for your praise and kind comments about Katie. Please don't hesitate to reach out if there's anything additional we can do for you.

July 09, 2024

Professional, honest, efficient, timely, full service. Excellent dealership. Friendly. These people are the best from booking appointment to final comletion of service. Rare quality in auto dealers thes More

by Mdawson1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Jul 10, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

July 08, 2024

I recently purchased a car from Lexus Sterling McCall in Southwest Freeway (77074 Houston), and I had a good experience working with the sales person Danh who was willing to negotiate the price that I wante More

by Sally
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Danh Nguyen, Cedric Smith
Jul 11, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you are unhappy with your recent purchase experience. Please contact me at 713-995-2410 and I will do my best to resolve the issue. Mylinh Tran-Salazar General Sales Manager

July 08, 2024

Service writer was very attentive. She keep me updated when the car went to the mechanic . When the job was done . She found me and Showed me my n/c bill! Under warranty! Ashely U More

by mmalm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Udall
Jul 09, 2024 -

Sterling McCall Lexus responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

July 07, 2024

Excellent service, professional employees. Prompt service. Waiting area is very nice. Location is good . I have been coming here for years More

by Maushami.grg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Garcia
Jul 08, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 06, 2024

Great dealership, I’ve been going to this dealership for 20+ years. Great staff and my salesman tufan is the best! More

by Cowboys123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tufan
Jul 08, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

July 05, 2024

People are helpful and kind. The staff strives to always do their best. They let you know accurately how much time it will take to have your serviced or fixed. More

by Croftms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jul 07, 2024 -

Sterling McCall Lexus responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

July 02, 2024

My Customers Service Advisor was Awesome. . He took good care of my vehicle and explained in details what service and repairs were needed. Outstanding! Derrick Castillo More

by hendricks18@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Castillo
Jul 03, 2024 -

Sterling McCall Lexus responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

June 22, 2024

The young man that I was assigned to was wonderful. The wait time was good!!! More

by Proverbs91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Van Blount
Jun 24, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 22, 2024

Marlon my advisor I been going to since I got my car, he is really thorough about the service I am getting done and make sure I am satisfied with it More

by Jolie.hl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra’s Butler
Jun 23, 2024 -

Sterling McCall Lexus responded

Thanks for highlighting some of Marlon who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

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