Sterling McCall Lexus

Service person was very fair. The vehicle had only recently been purchased (Nov. 2024) and I had a tire sensor problem addressed in December 2024 so I wasn’t charged when a sensor The vehicle had only recently been purchased (Nov. 2024) and I had a tire sensor problem addressed in December 2024 so I wasn’t charged when a sensor had to be addressed again in January 2025. More

I purchased my first car here, and the process was very smooth! I’m happy with my purchase. smooth! I’m happy with my purchase. More

Very quick and effective, service manager Kinley very kind and helpful. , recommend this dealer and will come back to see Kinley again and again kind and helpful. , recommend this dealer and will come back to see Kinley again and again More

Good service and work done on time Jose outstanding advisor and explained conditions on my vehicle. advisor and explained conditions on my vehicle. More

Sterling McCall Lexus consistently delivers an exceptional and professional service experience every time I take my vehicle to them. They ensure every visit is seamless and satisfying. Their team exceptional and professional service experience every time I take my vehicle to them. They ensure every visit is seamless and satisfying. Their team goes above and beyond to meet the needs of each customer, making it clear why they are a trusted name in automotive care. Randy, my service representative, has been a tremendous help, offering expert advice and guidance every step of the way. His dedication to customer satisfaction truly sets Sterling McCall Lexus apart from the rest. More

Nathaniel and Marcos were very professional and quickly serviced my vehicle. They followed up and kept me informed the entire time. First class service! serviced my vehicle. They followed up and kept me informed the entire time. First class service! More

Did not have a reservation but they got me in and out quickly! Thank you! quickly! Thank you! More

Service is excellent. The waiting area is better than getting a loaner car. Comfortable chairs, a quiet area if you don’t want television, coffee, water, snacks if you wan The waiting area is better than getting a loaner car. Comfortable chairs, a quiet area if you don’t want television, coffee, water, snacks if you want them. More

The 15K mile service was excellent and the staff was very professional. They also did a great job with the carwash. Thanks Matt! professional. They also did a great job with the carwash. Thanks Matt! More

Not recommended for Service. Some wear Badges and others don’t. Always ask for the name and business card of the persons who is responsible for helping you on your visit an Some wear Badges and others don’t. Always ask for the name and business card of the persons who is responsible for helping you on your visit and journey. The building is remarkably clean and comfortable with a comfortable quiet environment located in the center. Thank you for cleanliness. They also have a very clean and nice Coffee/ Tea and water area with great FREE SNACKS AND DRINKS. Outstanding. However, we visited this dealership SERVICE department for the 50000 mile service on our Lexus vehicle. The Service Advisor was very friendly and helpful by offering us a free loaner vehicle , because the visit took longer than expected. We were held up because of lack of communication by the Service Advisor with the Warranty Company who was actually Lexus itself. I had to initiate the call with the Warranty company to get the ball rolling. When I called the warranty company, the female Service Advisor then called the warranty company too. ?? Shameful service.. But the next day we picked up our vehicle and drove home to allow my husband CHECK OUT THE OIL, and discovered that it was very dirty as well as the filters. The tires were rotated. The cabin Air Filter had no appearance of being clean and had lots of dust on it. Shameful. The service technician initials are: CLM Before I left to pick up my car, I tried: Calling my Service Advisor by: 1. Phone at least twice. 2. Text messages 3. Email s There was no response! Later on the other technicians said that she had an emergency issue and she had to go home. Others said that she had not come in to work. Nobody was answering her calls. Equals lack of communication between her coworkers and customers. More