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Lexus of Southwest Houston

Houston, TX

4.8
2,373 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 2,373 reviews

December 25, 2025

Kinley always provides excellent service, while being friendly, personable and professionally. She take the time to listen to my concerns with my Lexus. More

by ry_Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley Rushing
December 25, 2025

Scheduling was easy. Starting the service was easy and quick. The staff was very well organized and accommodating. The facility was well designed and clean. The coffee co More

by Robert Baumgartmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal
December 24, 2025

Always friendly and attentive. Easy to make an appointment, especially via the app. Amenities are nicely available. More

by cwade1415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
December 24, 2025

Always friendly! Don’t have to ask twice, very clear on what the service is! More

by LMH74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett, Ray Villarreal, Mylinh Tran-Salazar
December 22, 2025

Mr. Andy Liu is an excellent salesperson at the dealership—professional, knowledgeable, and truly wonderful to work with! More

by clien78541
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Liu
Dec 24, 2025 -

Lexus of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to Andy here at Lexus Southwest Houston! We hope you have a great day!

December 22, 2025

dealership provided all services that were promised. It kept me informed about variety of features that were available through the Lexus corporation More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
Dec 24, 2025 -

Lexus of Southwest Houston responded

Hi Tom, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

December 22, 2025

Wonderful customer service! Randy provided updates throughout the service visit- and answered all questions and concerns. He was also able to get my vehicle service completed so More

by s_rahman_19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Lenden
December 22, 2025

Wait more than 4 hours for only oil change. Email said have Pomo but it doesn’t work More

by Yongcai zhou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
December 21, 2025

Service is always phenomenal at this location! Service rep Kevin M is always helpful and very knowledgeable. The facility is always clean and comfortable for waiting. More

by GG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Dec 22, 2025 -

Lexus of Southwest Houston responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 21, 2025

Nice and kind people and good facility. Mr. Fading, Who was my sale peopson helped me throughout the process of getting a car including trading the old car. The process was very fast withou More

by Pwl0623
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar
Dec 22, 2025 -

Lexus of Southwest Houston responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

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