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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,381 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,381 reviews

September 25, 2024

I am always greeted by courteous professional service staff that are concerned in getting my issue addressed quickly and at a fair price. They are quick at diagnosing and providing and estimate. More

by sjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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Sep 28, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 24, 2024

Very accommodating and ready to attend to you any time, technician are very attentive. Sales men are alway ready to attend to you. More

by Thomasedah16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Sep 24, 2024 -

Thomasedah16 responded

Work well done, Good Customer Relationship, Salesmen are ready to attend to the customer immediately you drive in, the spare parts are costly compared to outside and the cost of labor and the cost of workshop charges should be looked into because is on the higher side.

September 24, 2024

The service is very good and the personal are friendly and knowledgeable. The work is good and quick, although the cost is a bet high. More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett, he did a great job
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Sep 28, 2024 -

Sterling McCall Lexus responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

September 24, 2024

Too long of a wait. I cannot believe the entire place to use I microwave to heat up my food. I will pay more to receive faster service. More

by labaker38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal
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Sep 28, 2024 -

Sterling McCall Lexus responded

labaker38, Thank you for taking the time to leave us a review! We are sorry to hear that we did not meet all of your expectations. We value your feedback and appreciate any suggestions you may have to help us improve our service. We hope to have the opportunity to serve you again soon! Joe Dupuis General Manger jdupuis@smlexus.com

September 24, 2024

Aaron did a great job. He is very efficient and helpful. We are glad to have Aaron helped us during the visit. More

by Liming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Lux
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Sep 28, 2024 -

Sterling McCall Lexus responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 24, 2024

Excellent service advisor, professional staff, good value for service, complementary car wash. I would use this dealerships service for future needs. More

by farzingoravanchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
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Sep 28, 2024 -

Sterling McCall Lexus responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 24, 2024

I am very much pleased with today’s new car service. Matt Torre was my service advisor. I am highly rate on Matt, an excellent guy one can trust. I have another new RX350 coming up soon for service. S. More

by Don’t understand you! This is not common!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torre, Service Advisor
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Sep 28, 2024 -

Sterling McCall Lexus responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 23, 2024

Service provider was very helpful and tried her best to get the work done soon More

by zakimoin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Sep 28, 2024 -

Sterling McCall Lexus responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

September 22, 2024

Great service from this dealership thanks so much, I had necessary repairs done to my vehicle More

by My Lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin , Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Sep 28, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 21, 2024

I really liked the fact that the service counters were right at when you pull in. The people are also friendly. More

by Zaheer.a.mohd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal
Report | Print
Sep 28, 2024 -

Sterling McCall Lexus responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

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