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Sterling McCall Lexus
Houston, TX
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Don't get me wrong ,the Service department is excellent, Jeff Peel, and the other guys always take care of me. The sales.. however,... empty show room, empty offices, if people are in the offices they just Jeff Peel, and the other guys always take care of me. The sales.. however,... empty show room, empty offices, if people are in the offices they just stare at you. the front desk lady just stares at you. Wife and I are looking for a new Lexus (for the baby car seats, luggage) after getting our IS 300 (which we love) but I will consider a different dealership. More
I recently took my Lexus to Sterling McCall Lexus for a routine service, and I was thoroughly impressed with the entire experience. From the moment I arrived, the staff made sure I felt taken care of. The routine service, and I was thoroughly impressed with the entire experience. From the moment I arrived, the staff made sure I felt taken care of. The service team was friendly, knowledgeable, and efficient, walking me through what needed to be done on my car without any upselling or unnecessary services. The waiting area was comfortable and clean, with plenty of amenities like free Wi-Fi, coffee, and snacks, which made the time pass quickly. They kept me updated on the status of my car, and I appreciated that they honored the estimated time of completion. When I got my car back, it was spotless, and everything was in perfect working order. The service was thorough, and the staff took the time to answer all my questions. Plus, they provided a detailed report of the maintenance performed. More