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Sterling McCall Lexus

Houston, TX

4.8
1,453 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,453 reviews

January 31, 2025

We were very satisfied with Moses. Explanation and set up of the car was excellent More

by donagambrel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mose Smith 5 stars
Feb 03, 2025 -

Sterling McCall Lexus responded

Hi, your satisfaction is our top priority. Please don't hesitate to reach out to us if there's anything more we can do!

January 31, 2025

Don't get me wrong ,the Service department is excellent, Jeff Peel, and the other guys always take care of me. The sales.. however,... empty show room, empty offices, if people are in the offices they just More

by pentiums
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff Peel, Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Feb 06, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize that you did not receive prompt service when you and your wife were looking for a new vehicle. Please contact me at 713-995-2414 and I will ensure that you receive prompt and professional service. Mylinh Tran-Salazar General Sales Manager

January 30, 2025

It was very easy to get an appointment and the communication throughout the process was great! More

by terri.mclaughlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hartman
Feb 03, 2025 -

Sterling McCall Lexus responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 30, 2025

Our sales person, Hailey Benefield was very helpful and informative. The dealership is professional and clean. More

by Sneal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelece Campbell
Feb 03, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 30, 2025

I recently took my Lexus to Sterling McCall Lexus for a routine service, and I was thoroughly impressed with the entire experience. From the moment I arrived, the staff made sure I felt taken care of. The More

by Leonardo Mirandola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue (josh) Garcia
Feb 03, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Sterling McCall Lexus

January 30, 2025

Excellent service and all individuals from the service advisor to your car valet were quick to help. More

by Barry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Peel
Feb 03, 2025 -

Sterling McCall Lexus responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 30, 2025

Answers all questions patiently. Introduced me to team members. Hospitable. Waiting time was kept to a minimum. More

by dchin1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Johnson
Feb 03, 2025 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 30, 2025

Hunter is always attentive and listens to our concerns. He always gets our service done promptly. More

by PVega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No management
Feb 03, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found Hunter to be so supportive during your experience here at Sterling McCall Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

January 29, 2025

I received great customer service from Jesse. He was friendly and responded quickly to my questions.🙂 More

by LeRenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Feb 03, 2025 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with Jesse! Thank you, and have a fantastic day!

January 29, 2025

Very professional and friendly staff. Communicated well during the time while I was waiting during my appointment. More

by bvdfyv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Castillo
Feb 01, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.