Sterling McCall Lexus

Excellent dealer, great responsive staff who are so very customer oriented. This is very much appreciated. customer oriented. This is very much appreciated. More

Fantastic experience from start to finish. Emailed our salesman Imad for details on Friday evening and was provided a clear, concise quote for the vehicle outlining the finalized purchase pric Emailed our salesman Imad for details on Friday evening and was provided a clear, concise quote for the vehicle outlining the finalized purchase price (No fluff). Arrived from Dallas at 10am Saturday morning and was on the way home by 11am. Both Imad and Josh in finance were a pleasure to work with. Arrived from Dallas at 10am and was on the way home by 11am. Above average availability and pricing…cannot recommend them enough. More

Excellent customer service by Nathaniel M. And excellent service to my car, that is why i service here! And excellent service to my car, that is why i service here! More

Sterling McCall Lexus has the most helpful service advisors and my service advisor, Matt Torres, is by far one of the best. You can tell alot about a dealership from their employees and Sterling McCa advisors and my service advisor, Matt Torres, is by far one of the best. You can tell alot about a dealership from their employees and Sterling McCall goes above and beyond to provide excellent customer service. More

friendly, efficient, and detailed. Comfortable waiting area. It was an pleasant experience for taking care of my car. Comfortable waiting area. It was an pleasant experience for taking care of my car. More

Taking off a star for two reasons: 1) inspection revealed there were additional recommendations for services. I never received any indication of how long the extra service would take to complete. revealed there were additional recommendations for services. I never received any indication of how long the extra service would take to complete. No communication other than a text. Wasn’t offered a loaner (because none were available apparently), so I sat around for 6 hours waiting. A little communication please; 2) The car was not washed prior to returning to me. In the past I have at least been asked if I wanted to wait another X minutes for the wash or not. More

Jeff always makes sure my car is in top shape and condition. And it’s always washed. condition. And it’s always washed. More

Great Service! Exceptional Attention to details! I will definitely take my Lexus again back there for service! Exceptional Attention to details! I will definitely take my Lexus again back there for service! More

Kevin Bayer has been my service advisor for several years period he always does an excellent job helping me with appointments and understanding issues with my vehicle. Plus, he's a nice guy to work with. period he always does an excellent job helping me with appointments and understanding issues with my vehicle. Plus, he's a nice guy to work with. More

I am writing to file a complaint against Sterling McCall Lexus regarding their lack of communication and service updates for my Lexus ES 300h. I brought my car in for a new vehicle service and recall servic Lexus regarding their lack of communication and service updates for my Lexus ES 300h. I brought my car in for a new vehicle service and recall services. Despite picking up my vehicle on the same day, I did not receive any update or information about the services performed on my car. I have made multiple attempts to contact the Sterling McCall Lexus service center for updates and clarification, but I have not received any response. To escalate the matter, I opened a service ticket with Lexus USA. As a long-time Lexus customer, I have always valued the high standards of service and customer care associated with the brand. Unfortunately, this recent experience has been profoundly disappointing. There was no one available to answer my questions or provide updates regarding the status of my vehicle. Despite my repeated follow-up attempts, I was unable to get any answers from either the service advisor or the service manager. This lack of communication and responsiveness is extremely frustrating and unacceptable. Given Lexus' well-known commitment to providing an exceptional customer experience, I expected a much higher level of service. The lack of attention and communication from Sterling McCall Lexus has left me feeling neglected and dissatisfied. I hope this feedback is taken seriously, and necessary improvements are made to ensure other customers do not have to endure a similar experience. I look forward to a prompt response and resolution to this matter. More