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Sterling McCall Lexus

Houston, TX

4.8
1,710 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,710 reviews

February 04, 2025

Very satisfied . i like the messaging system and the waiting area is very quiet and nice More

by ibtesam77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Feb 10, 2025 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 03, 2025

The dealership offers great, personalized service and is very helpful from beginning to end. No hidden fees or gotchas and they are very clear on the charges and costs. Shout out to Van Lim for making this More

by Qwertytheasdf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Van Lim
Feb 07, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found Van to be so supportive during your experience here at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 02, 2025

I have a very good experience with AndyLiu . I love my Lexus Tx 500h . Thank you ! More

by oanh Duong
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar
Feb 03, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Andy here at Sterling McCall Lexus! If you have any further questions, please give us a call. We're always happy to help!

Feb 03, 2025 -

oanh Duong responded

Thanks!

Feb 06, 2025 -

Sterling McCall Lexus responded

Oanh, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

February 02, 2025

Easy to get appointment. Spoke to Michelle, she was professional and easy to talk to More

by lggalloway
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelece Campbell
Feb 03, 2025 -

Sterling McCall Lexus responded

Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

February 01, 2025

Great service advisor Matt Torres Clean dealership quick competent service and clear explanation on the work done More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Feb 03, 2025 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with Matt! We hope to be of service to you again in the future. Best wishes, Sterling McCall Lexus

February 01, 2025

Hunter is the best service advisor. He is down to earth, attention to detail, professional.I had very good experience with him. Definitely going back to Hunter next time. Thank you Hunt More

by Amber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Feb 03, 2025 -

Sterling McCall Lexus responded

Hello Amber, we're happy you found Hunter to be so supportive during your experience here at Sterling McCall Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

February 01, 2025

The staff is friendly, helpful & efficient. Waiting area is comfortable & complimentary snacks, coffee. & water available. More

by glendagself
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t interact with management
Feb 03, 2025 -

Sterling McCall Lexus responded

Hi, thank you so much for the positive review! We look forward to your next visit! Take care!

February 01, 2025

Not worth it, , my car was not washed or vacuumed, I found the same dust and the light sensor was not fixed . More

by Chella2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I forgot
Feb 06, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize that you vehicle was not washed and vacuumed. Please stop by at your convenience and I will be happy to offer a complimentary car wash and vacuum. Holly Kaminga Service Director hkaminga@smlexus.com

January 31, 2025

We were very satisfied with Moses. Explanation and set up of the car was excellent More

by donagambrel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mose Smith 5 stars
Feb 03, 2025 -

Sterling McCall Lexus responded

Hi, your satisfaction is our top priority. Please don't hesitate to reach out to us if there's anything more we can do!

January 31, 2025

Don't get me wrong ,the Service department is excellent, Jeff Peel, and the other guys always take care of me. The sales.. however,... empty show room, empty offices, if people are in the offices they just More

by pentiums
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeff Peel, Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Feb 06, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize that you did not receive prompt service when you and your wife were looking for a new vehicle. Please contact me at 713-995-2414 and I will ensure that you receive prompt and professional service. Mylinh Tran-Salazar General Sales Manager

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