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Sterling McCall Lexus

Houston, TX

4.8
1,381 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,381 reviews

October 05, 2024

When I arrived I was not greeted right away. I'm not sure if I was to get out for safety reasons or stay in & wait for advisor to come. More

by pamalyine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Oct 12, 2024 -

Sterling McCall Lexus responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 04, 2024

Matt Torres was an excellent advisor. Excellent customer service and knowledge. He kept me updated and worked with my warranty company to ensure things went smoothly and done in a timely More

by Rosetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Oct 06, 2024 -

Sterling McCall Lexus responded

Hello Rosetta, thank you; we appreciate your feedback! If you're ever in need of more help, please let us know!

October 04, 2024

This dealership treats customers very well. I love it very much. Their employees are very professional, friendly and detail. I really appreciate service representer Mr. Mathew and Ms. Ana Roe f More

by Doan0591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Mathew in service and Ms. Ana Roe
Oct 06, 2024 -

Sterling McCall Lexus responded

Hi, thank you for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

October 03, 2024

As always I received prompt attention upon arrival and Matthew Parra was able to answer any questions I had! More

by N. Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Parra
Oct 05, 2024 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We do hope we can be of assistance in the future. Take care!

October 03, 2024

The Sterling McCall Lexus Dealership was very accommodating and comfortable there were different places that you could sit & wait for your car to be serviced which was very good. The restroom wa More

by Padea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
Oct 05, 2024 -

Sterling McCall Lexus responded

Hi Padea, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 03, 2024

Kevin is a very professional person to work with and makes sure all work is done in a timely manner More

by Jyager0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Oct 05, 2024 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

October 03, 2024

I like the way to book an appointment , and Jeff service advisor is a humble and knowledgeable person More

by daljeetkaur101
Recommend Dealer
Yes
Employees Worked With
Jeffery
Oct 06, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 03, 2024

Easy and convenient fast and service agent was good in communicating the updates and also took good care of the issues More

by Sibin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie
Oct 05, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 02, 2024

Have dealt with Sterling McCall for years. Satisfied with service and sales. Would recommend. Done More

by skye70still
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Oct 05, 2024 -

Sterling McCall Lexus responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! We are always more than happy to assist you if anything else comes up. Take care!

October 02, 2024

Competent, informative, friendly, accessible contact phone, text, in-person, knowledgeable, respectful of customers, clean facility, accommodating to its customers More

by clkp5722
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Capin
Oct 05, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind words and this wonderful review! We can't wait to see you again, have a great day.

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