Sterling McCall Lexus

As always Jesse was great and my car was completed on time and returned clean! time and returned clean! More

I’ve always used this dealership to service my vehicle and most of the time walked out satisfied. However this time my daughter took my vehicle for service and now she never want to go back there again. W and most of the time walked out satisfied. However this time my daughter took my vehicle for service and now she never want to go back there again. With a 1:30 PM appointment she returned home around 4:30 PM. Upon asking she mentioned that initially when she drove in, she was told that an agent will be with her momentarily, which took about 30 minutes for an agent to acknowledge that she was there. While waiting she couldn’t understand why the people who came after here were attended first. Then, after over two hours upon asking the status of the service she was told that they’re finishing up and then they’ll do the car wash and should be done in few minutes. A few minutes later she was told her that car is ready and that she needs to pay the bill. She was then directed to valet to pick up the car outside and there a gentleman told her that it’s not here and he needs to go and get it for her. Thirty minutes later the same service advisor reached out to her asking why she is still here and she told her what was said to her 30 minutes ago, and then service advisor looked around and responded that her car keys are already here and the car is ready to go. It took her over two hours just to get the oil change. With such a bad experience she’s doesn’t want to go back there, especially, when I put in a good word for this location. Additionally, afternoon oil changes get 10% off as per their website and yet she ended up paying the full prices. I strongly believe they should look into this and reverse the entire charges to compensate for providing such an experience. More

The dealer is very nice and very professional. I will take another service next week.. I feel comfortable. I will take another service next week.. I feel comfortable. More

Every time I'm due for service there is no hesitation or worries when I schedule a Sterling McCall. Tech is always on point and listens to any concerns. worries when I schedule a Sterling McCall. Tech is always on point and listens to any concerns. More

I wanted to express my heartfelt thanks for your exceptional assistance in purchasing my new beautiful vehicle. Your expertise, patience and professionalism made the process seamless. I truly apprec exceptional assistance in purchasing my new beautiful vehicle. Your expertise, patience and professionalism made the process seamless. I truly appreciate your dedication and commitment to customer satisfaction. Thank you again for an outstanding experience! Best regards, Mary Rodriguez & Ezequiel Alvarez More

I love this dealership. Justin, my service advisor, was very helpful. It was also very easy to make an appointment. Justin, my service advisor, was very helpful. It was also very easy to make an appointment. More

I’m 79 years old, and I worked with Jimmy O. to buy my first Lexus. Jimmy was very easy to work with. He was kind, patient, and extremely helpful. Jimmy took the time to show me how everythin to buy my first Lexus. Jimmy was very easy to work with. He was kind, patient, and extremely helpful. Jimmy took the time to show me how everything worked in my new car. He even set up my emergency call system. He also programmed in my favorite radio stations. He truly went above and beyond, and I am great full he was my sales person. More

Great customer service/responsiveness, professionalism employees, approachable and thorough Service Rep, and easy to understand service experience. employees, approachable and thorough Service Rep, and easy to understand service experience. More

Lexus staff continues to give quality service. They never disappoints. Starting with the initial contact. They never disappoints. Starting with the initial contact. More

Sterling Mcall Lexus very good dealership Sale and financing do so well in love 😻 I will refer comes thanks so much… financing do so well in love 😻 I will refer comes thanks so much… More