Sterling McCall Lexus
Houston, TX
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Atmosphere is the best I have experienced. The personnel are helpful and knowledgeable and intelligent. My service advisor, Matthew Parra, instills ultimate confidence that my vehicle was appr The personnel are helpful and knowledgeable and intelligent. My service advisor, Matthew Parra, instills ultimate confidence that my vehicle was appropriately inspected and cared for. I have been to other dealerships (including Lexus dealerships) and I always wonder why the customer is not valued above all else. Why? Because a dealership has the ultimate duty to close the circle between customer and brand and service and satisfaction. This is the legacy of Sterling McCall Lexus. More
Excellent dealership. Very professional (Cris Garner and John Warren) sales and the finance department. Left with a beautiful RX. Top notch service! Very professional (Cris Garner and John Warren) sales and the finance department. Left with a beautiful RX. Top notch service! More
In the past I have had exceptional service, however this past experience with service provider Matthew was unacceptable, he was extremely dismissive and I’m just going to assume that June 5th, 2024 was not past experience with service provider Matthew was unacceptable, he was extremely dismissive and I’m just going to assume that June 5th, 2024 was not his day or a day he should have taken a personal day off. More
This was my first xx up for my car. Someone called and set up the appointment and explained what would happen. Everything happened without a hitch. Someone called and set up the appointment and explained what would happen. Everything happened without a hitch. More
Spent $1300 on multiple services and they didn’t even vacuum my car. They normally do even for small services but not this time. Really disappointed. Jeff my service advisor was really professional, vacuum my car. They normally do even for small services but not this time. Really disappointed. Jeff my service advisor was really professional, friendly, and really helpful however. great job from him. More