Sterling McCall Lexus
Houston, TX
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Went in for an oil change. Came out with a new Lexus. Best part, answered all questions, made as many accommodations as possible. Excellent customer service all around. Relaxin Came out with a new Lexus. Best part, answered all questions, made as many accommodations as possible. Excellent customer service all around. Relaxing atmosphere. More
My salesman was efficient and communicated well with me throughout. On the day of purchase, he seemed to be juggling many customers and we did not have his undivided attention. I was still happy with my Le throughout. On the day of purchase, he seemed to be juggling many customers and we did not have his undivided attention. I was still happy with my Lexus experience though. Until the warranty department. John does not seem to have much faith in the Lexus product and I wanted to think about purchasing an extra warranty. I asked him 3 times if I could think about it and he said no, that I HAD to decide today. (I do not believe he was honest about that.) But he did say I could cancel within 30 days. So I made an extra purchase and I have changed my mind. It has been a difficult process applying to get my money back for that warranty. It looks like they finally got my application to cancel and now I’ll be waiting for about a month. This has left me with a negative feeling about this dealership. I do love my new vehicle though. More
sales person excellent Jerry Chen . Know his job very satisfied . Beware of finance guy Corday Clark very rude dont know how to handle clients too rude . Know his job very satisfied . Beware of finance guy Corday Clark very rude dont know how to handle clients too rude . More