Sterling McCall Lexus

Great service writer,Mike Arbela makes my visits to the dealership a very joyful time dealership a very joyful time More

Stellar service at Sterling McCall. My service advisor, Jeff was excellent! He was very professional and attentive to my every need. I also got technical support from Gabe. He was very My service advisor, Jeff was excellent! He was very professional and attentive to my every need. I also got technical support from Gabe. He was very knowledgeable in helping me understand what I needed to meet my need in utilizing the Lexus app with my car applications. I would highly recommend the Sterling McCall Lexus Houston dealership for vehicle ownership and maintenance. More

Generally, very good…but, not today! !! Had to wait over four hours…arrived at my appointment at 7 AM..on time…the car was’t even looked at for more than an hour… !! Had to wait over four hours…arrived at my appointment at 7 AM..on time…the car was’t even looked at for more than an hour… More

Always a pleasure working with the Sterling McCall Lexus, courtesy, respect, customer care and excellent customer service with detailed feedback from time of service till you pick up your car. Having Marlo courtesy, respect, customer care and excellent customer service with detailed feedback from time of service till you pick up your car. Having Marlon as my great service representative makes it a worthwhile experience every time. And not forgetting the luxury loaner car experience which tops it all. More

The dealership was very, very friendly. Mr. Esner Antunez was amazing. He made sure I was in the loop with everything that was happening with my vehicle. The overall process and experience Mr. Esner Antunez was amazing. He made sure I was in the loop with everything that was happening with my vehicle. The overall process and experience was smooth. Thank you More

This is a wonderful dealership. It always serve snacks sometime when you go on Saturdays. They have breakfast if you go in the morning. The people are extremely nice. Jose is the pe It always serve snacks sometime when you go on Saturdays. They have breakfast if you go in the morning. The people are extremely nice. Jose is the person we love to see when we go to Sterling McCall Lexus, and we are very, very pleased with his customer service. Thank you 😊 More

Putting people on a tow truck is not a good experience for customers. After a Sunday night tow, I was left with a strained back and shoulder pain, sore knees.From 7:30 pm til 11:40 PMwas the worst I’ve ev for customers. After a Sunday night tow, I was left with a strained back and shoulder pain, sore knees.From 7:30 pm til 11:40 PMwas the worst I’ve ever experience ever. The tow truck driver was asleep on Garrison road. I had to beat the door to wake him up to get my car towed. Got a text the the tow truck driver was moments away at 8:30 pm. He showed up at 10:35 pm and was asleep when I had to walk on a dark street to wake him up. He was weaving on hey. 59/69. I asked if he was okay, and he said he was fine. I felt my life was in danger.. Amador towing is not safe for the cars as well as the car owner. But, thank God for Justin Page. His calmness and patience help me somewhat. I got no sleep on Sunday night.. That joker on that tow truck is dangerous. Thanks to Justin Page for calming me down and assuring me he would take care of my car. As soon as possible. I could not walk, to drive my courtesy car back to the dearlyship the day it was ready. Maybe that’s a better transportation for y’all, but it’s not for your customers on a tow truck. I’m 75 years old and that’s not good for my body.. More

It came as no surprise that Kevin’s knowledgeable and personalized care turned an unexpected (and potentially problematic) repair situation into no big deal. Above and beyond…Thanks! personalized care turned an unexpected (and potentially problematic) repair situation into no big deal. Above and beyond…Thanks! More

Friendly customer service oriented and timely! I travel from Manvel to get my car serviced! They am always met by a pleasant service advisor who listens to my concerns! I can depend on the mech I travel from Manvel to get my car serviced! They am always met by a pleasant service advisor who listens to my concerns! I can depend on the mechanics to be thorough and check all systems of my vehicle! I have complete confidence in this Lexus dealership! More

Kevin and AK were professional, responsive and helpful-- making my service visit remarkably convenient and worry free. making my service visit remarkably convenient and worry free. More