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Sterling McCall Lexus

Houston, TX

4.8
1,096 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,096 reviews

June 17, 2024

Tuan was phenomenal and efficient. The showroom was well organized and spotless. Finance was a breeze. More

by btbackupbox
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tuan
Jun 18, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 17, 2024

Very helpful and excellent customer service. Noe was very helpful and patient, explained everything very detailed. More

by nanceemdz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noe Galvan, Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Jun 18, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 16, 2024

Great service! Very nice and clean waiting area, no forced selling and it was pretty fast taking into consideration a lot of customers that day. More

by Diana Davydov
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Guitierrez
Jun 16, 2024 -

Sterling McCall Lexus responded

Hi Diana, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 16, 2024

Matthew was great. He understood what my needs and concerns and he made sure it was taking care of. Thank you Sterling McCall Lexus for employed a good associate to ser More

by Peter P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar
Jun 17, 2024 -

Sterling McCall Lexus responded

Hello Peter, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 16, 2024

I have never had an issue with this dealer and I have been coming here for the past 12years. Everyone here from start to finish are the best in friendliness and knowledge Marlon is the best service manag More

by Nealhosier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Jun 17, 2024 -

Sterling McCall Lexus responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

Jun 17, 2024 -

Sterling McCall Lexus responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 14, 2024

Sterling McCall is very proactive in notifying when it’s time for a service and accommodating with my work schedule. The service reps that have assisted me all have been truthful with repair recommendations More

by Cassandracpr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Jun 15, 2024 -

Sterling McCall Lexus responded

Hi, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 14, 2024

Feel like you’re being herded through the garage area. Not a friendly staff for loaner process. When I picked my car up, after spending over $1300, it was dirty. I requested to have it washed, then stood More

by Boni J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
Jun 20, 2024 -

Sterling McCall Lexus responded

Boni J Thank you for sharing your comments. I apologize that your service experience did not meet expectations and for the cleanliness of the vehicle at pickup. I will share your comments with our team so that we can improve future service. Thank you, Larry Miller Service Director lmiller@smlexus.com

June 13, 2024

Mr.Van is a very good salesman! Patient and responsible, is Very good buying experience for me More

by KiKi Tsao
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr.Joey, Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Jun 14, 2024 -

Sterling McCall Lexus responded

Hi Kiki, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

June 13, 2024

Been dealing with them since 2015. Best customer service and reasonable prices for oil change and other maintenance services. More

by Salim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett
Jun 13, 2024 -

Sterling McCall Lexus responded

Hi Salim, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2024

This people are very professional we are very happy with the new car and the way everything worth out. More

by Josesh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Jun 14, 2024 -

Sterling McCall Lexus responded

Hi Josesh, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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