Sterling McCall Lexus

Smooth check in. Service progress updates information is useful. Coffee and snacks make waiting time easier. Appropriate description of service provided with clear bi Service progress updates information is useful. Coffee and snacks make waiting time easier. Appropriate description of service provided with clear billing information. No hassle check out. Overall very satisfactory experience. More

Not less than amazing … they have a customer for life… my entire transaction was handled virtually because i live out of state and it was completed in one day…. Donavan Thomas did a xxxx of a job helping me entire transaction was handled virtually because i live out of state and it was completed in one day…. Donavan Thomas did a xxxx of a job helping me with this purchase. An excellent representative of the company… the rest of the team was awesome also the finance team and the warranty specialist I believe her name was Jo….. Again this place is awesome …. More

Randy, my service person always treast me professionally, is courageously, and always dependable. Always reliable! is courageously, and always dependable. Always reliable! More

Got the absolute worst customer service from a person named Nguyen in the pre-owned department. Came in interested in a IS350 and he handed me the price and I was asking why the PRE-OWNED IS350 was the s named Nguyen in the pre-owned department. Came in interested in a IS350 and he handed me the price and I was asking why the PRE-OWNED IS350 was the same price as a new IS350 and he told me it was because they have no new cars? What does that have to do with a used vehichle with mileage, not only that it smelled like weed and has broken parts (AC VENT) and minor scratches. If I wanted new I could go up to northside Lexus and get one TODAY. Then he said "You can wait 2 months if you would like or you could buy this vehicle but we don't haggle with customers" in a very condescending voice. Overall I would've probably bought the car if there was a slight price change and better customer service but I did not feel attended to at all and it felt like an absolute money grab and like he did not really care about selling the car to me because I didn't look the part. More

Service representative was nice and accommodating to my budget. They resolved the problems I came to the dealership for. budget. They resolved the problems I came to the dealership for. More

Justin, my service advisor, was rude. He had a poor attitude and it was very apparent that he does not like his job. He had a poor attitude and it was very apparent that he does not like his job. More

Davd Capin was an unbelievable salesman. You should be proud that he represents your dealership You should be proud that he represents your dealership More

I’ve been coming here for six years. They get it right more than they get it wrong. They do just good enough to keep me coming back. Prices are competitive surprisingly, with American ti They get it right more than they get it wrong. They do just good enough to keep me coming back. Prices are competitive surprisingly, with American tire and AutoZone for example. My favorite part is the free loaner car for more extensive work. It really takes the sting out. Lexus has my loyalty More

With Ashley and Jonathan taking care of you, you can expect the best customer care expect the best customer care More

Hunter is really nice help me on my car I really like his attitude and very nice help out attitude and very nice help out More