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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,381 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,381 reviews

October 31, 2024

Always so pleasant to come here, from the nice helpful advisors to the quick in and out. Can't wait for next service. Love the snacks! More

by Carmellita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Blaye
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Nov 02, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 30, 2024

Professional, friendly and courteous services, the wait was reasonable, nice and relaxing waiting area with snacks and refreshments! More

by Ctang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Steven Silva.
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Nov 01, 2024 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

October 30, 2024

Honest, no pressure, and attentive to my needs. I felt like a valued customer. I will return for my automotive needs. More

by jobyeno
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
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Nov 02, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 30, 2024

The assistant was very helpful, however the dealership took 3 hrs to do a simple oile change,, usually it is 1.5 maximum but this time was absolutely too long. They need more technicians to address more e More

by RG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley
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Nov 06, 2024 -

Sterling McCall Lexus responded

RG, Thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Joey Dupuis General Manager jdupuis@smlexus.com

October 29, 2024

Sterling McCall Lexus service department outstanding customer service friendly, reliable, respectful and trustworthy. I have used Sterling McCall for over 30 years. More

by Trisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery Peel
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Nov 01, 2024 -

Sterling McCall Lexus responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 28, 2024

Very good experience. The whole process buying a new car was efficient. Hai was great!! More

by xh9wu1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hai Nguyen
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Nov 01, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 26, 2024

Always takes care of us. Techs are the best! Easy to communicate with. Very good waiting area More

by weathers.doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Oct 28, 2024 -

Sterling McCall Lexus responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 26, 2024

Very welcoming, clean and well-designed facility with great people. Thank you all for great service! More

by Reg Pecen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie Rodriguez
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Oct 27, 2024 -

Sterling McCall Lexus responded

Hello Reg, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

October 24, 2024

Rock was on point during the whole process! I will be back to this dealership. Their customer service was excellent. More

by cynthiathomas03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Scala
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Oct 26, 2024 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

October 24, 2024

The best service and great service from Kevin the advisor taking care and excellent service More

by wholesalecleanersinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Report | Print
Oct 26, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kevin here at Sterling McCall Lexus! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sterling McCall Lexus!

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