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Sterling McCall Lexus

Houston, TX

4.8
1,096 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,096 reviews

July 05, 2024

People are helpful and kind. The staff strives to always do their best. They let you know accurately how much time it will take to have your serviced or fixed. More

by Croftms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jul 07, 2024 -

Sterling McCall Lexus responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

July 02, 2024

My Customers Service Advisor was Awesome. . He took good care of my vehicle and explained in details what service and repairs were needed. Outstanding! Derrick Castillo More

by hendricks18@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Castillo
Jul 03, 2024 -

Sterling McCall Lexus responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

June 22, 2024

Marlon my advisor I been going to since I got my car, he is really thorough about the service I am getting done and make sure I am satisfied with it More

by Jolie.hl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendra’s Butler
Jun 23, 2024 -

Sterling McCall Lexus responded

Thanks for highlighting some of Marlon who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

June 22, 2024

The young man that I was assigned to was wonderful. The wait time was good!!! More

by Proverbs91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Van Blount
Jun 24, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 20, 2024

I drive further away to come to this dealership but this time I had a horrible experience and will not be back. More

by AA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
Jun 27, 2024 -

Sterling McCall Lexus responded

AA, Thank you for sharing your comments. I am sorry to read that you had a bad experience at our dealership. I would like to find out more about your service visit but cannot locate your customer record with the information in the review. Please contact me at 713-995-2621 and I will do my best to resolve the issue. Larry Miller Service Director lmiller@smlexus.com

June 20, 2024

Hospitality, costumer satisfaction, scheduling, timing waiting, advicer will come notify customers in waiting area, comfortable waiting area clean nice with coffee and snacks. More

by elizmathew2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew P
Jun 20, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 19, 2024

Service staff Steven Silva is friendly and professional and keeps communicating to help me update. That's important for the customer to plan their schedule for the day. More

by leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Silva
Jun 20, 2024 -

Sterling McCall Lexus responded

Hi Leo, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 18, 2024

Always amazing service. Everyone is easy to communicate with, everything is easy to access. 15 out of 10! More

by SH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
Jun 20, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Sterling McCall Lexus

June 18, 2024

Very comfortable waiting area with free snacks. My salesman Jerry is very responsive to all my questions and explained everything clearly. The finance man Warren is very patient and working hard to More

by wanlin97
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry, Warren, Juan
Jun 18, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 17, 2024

Alway have a great experience at this place. From buying, leasing or servesing the car. The only dealership I go! More

by Anastassiya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Jun 19, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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