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Sterling McCall Lexus

Houston, TX

4.8
1,725 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,725 reviews

March 05, 2025

Excellent customer service from my new service representative, Kevin Martinez. He was informative and was able to manage my expectations so that it was a pleasant experience. Thanks a million Ke More

by benethomas
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Mar 09, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out to us if there's anything more we can do!

March 05, 2025

Service specialist, associated to me was Mr. Michael. He was very helpful and professional, and went extra mile to sort things out in a very diligent way. I wish, there are few more like him. More

by Deepwater80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Mar 09, 2025 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

March 05, 2025

Your services are so good, they are so friendly and I always feel comfortable when I use it More

by hunghung.112000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Mar 09, 2025 -

Sterling McCall Lexus responded

Hi, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 05, 2025

Excellent service, very friendly stuff and willing to provide support and assistance as needed. Will be back again. More

by ling_wang2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Peel, Ray Villarreal, Mylinh Tran-Salazar
Mar 09, 2025 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 04, 2025

Very professional service. The service was done faster than I had anticipated. The service representative Wes very helpful and explained recommended what work should be done an More

by Bg_1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Mar 09, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

March 04, 2025

I had service at Sterling Mc call today. Jeff Pell is the service consultant He is very kind and helpful. He answered any of the questions I asked. Done excellent job in my car Thank you More

by huong.do2369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Pell
Mar 08, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Please don't hesitate to reach out to us if there's anything more we can do!

March 04, 2025

I met with Mr. Thien Nguyen first over the phone after completing an internet search and then in person. He did exactly what he said he would do. I was at the loca More

by Keisha Williams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thien Nguyen
Mar 08, 2025 -

Sterling McCall Lexus responded

Hi Keisha, thank you for taking the time to leave a review for us at Sterling McCall Lexus. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 03, 2025

Smooth check in. Service progress updates information is useful. Coffee and snacks make waiting time easier. Appropriate description of service provided with clear bi More

by Darius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
Mar 08, 2025 -

Sterling McCall Lexus responded

Hi Darius, thank you for taking the time to leave a review for us at Sterling McCall Lexus. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 02, 2025

Not less than amazing … they have a customer for life… my entire transaction was handled virtually because i live out of state and it was completed in one day…. Donavan Thomas did a xxxx of a job helping me More

by Justintbro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donavan Thomas
Mar 05, 2025 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

March 02, 2025

Randy, my service person always treast me professionally, is courageously, and always dependable. Always reliable! More

by Annieahd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
Mar 05, 2025 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with Randy! Feel free to reach out to us if you need anything. Have a wonderful day.

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