Back

Sterling McCall Lexus

Houston, TX

4.8
1,381 Reviews

10025 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 1,381 reviews

November 03, 2024

The service department always give excellent service. Everyone is so nice and very helpful with anything that’s needed. My service advisor Steven always give excellent customer service and make sure my n More

by Samantha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven service advisor
Nov 06, 2024 -

Sterling McCall Lexus responded

Hi Samantha, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Thank you, and have a fantastic day!

November 02, 2024

Courteous, professional, clean environment and excellent communications regarding car maintenance status. We will return for future maintenance. More

by Marthacr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley, Service Advisor
Nov 05, 2024 -

Sterling McCall Lexus responded

Hi, thank you so much for your positive comments about Sterling McCall Lexus! We're looking forward to your next visit with us!

November 02, 2024

My experience at Sterling McCall Lexus was fantastic! I went in with a specific idea of what I wanted, and Von worked over the course of the next week until he found it. Both Von and Corday were gracious More

by Allison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Van Blount
Nov 05, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 01, 2024

The Lexus Rep Nathan was excellent in his professionalism and courtesy. He made every effort to keep us updated on the vehicle and service. His customer service enhanced my view of this dealer and rate it a More

by Lloyd Mendonsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan McCarty
Nov 02, 2024 -

Sterling McCall Lexus responded

Hello Lloyd, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

November 01, 2024

I took my car in for an oil change Sterling McCall Lexus had a online coupon for $69.95 for 7qt. Of oil I told the service guy Justin about the coupon but he told me no and charged me $78.35 in which I thin More

by Bigdaddyjt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin
Nov 06, 2024 -

Sterling McCall Lexus responded

Bigdaddyjt1, Thank you for sharing your comments and for speaking with me about the charge for your oil and filter change. I hope that I was able to resolve this issue to your satisfaction. Please contact me at 713-995-2621 if I can help with anything else. Larry Miller Service Director lmiller@smlexus.com

November 01, 2024

Quick services with excellent customer service. Facility is always clean and accommodating. I love the free snacks and water as well. More

by RachelB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Nov 04, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 31, 2024

Professional, courteous and a good overall experience. First class loaner car and customer service facility. Pricing was fair market value. More

by D_sonic1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
Nov 02, 2024 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 02, 2024 -

D_sonic1 responded

All of the staff were courteous and helpful, but I want to further recognize the efforts of Derrick who was assigned to my service.

October 31, 2024

Nathan McCarty was a great Advisor! His communication was awesome. I hope he stay with Lexus a long time. More

by Val Curtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Oct 31, 2024 -

Val Curtis responded

Nathan McCarty!!! Great guy you picked to represent your dealership. Awesome communication. All around great person.

October 31, 2024

Dealership is clean, comfortable and friendly. Listens. Assist you transferring belongings to car. Good. Transportation. More

by jmsmith121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked with about three people.
Nov 02, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 31, 2024

Always pleased with my service! ! Matt Torres is always very professional!! He’s very informative and knowledgeable!! More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
Nov 02, 2024 -

Sterling McCall Lexus responded

Hello Dee, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

...
21
...