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Sterling McCall Lexus

Houston, TX

4.8
1,219 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,219 reviews

August 27, 2024

I received excellent communication and service with my new car purchase, including extensive help setting up the phone and navigation system. More

by aw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tufan Deniz
Aug 31, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 27, 2024

Cost a lot more than expected and pickup experience frustrating! In spite of having a loaner spent 90 minutes waiting. At pickup no one could find my car keys. Waited another 40 minutes after payi More

by vij
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew parra
Aug 31, 2024 -

Sterling McCall Lexus responded

vij, Thank you for sharing your comments. I apologize for the delay when picking up your vehicle. I will share your comments with our team so that we can improve future service. Larry Miller Service Director lmiller@smlexus.com

August 27, 2024

Easy to make appointment, advisor Jesse was knowledgeable and very pleasant. Drop off and pickup car was a breeze. Jess Hart was my advisor and his service exceeded my expectation. He returned my text messag More

by AOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hartman
Aug 31, 2024 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

Sep 03, 2024 -

AOK responded

Staff was very attentive, knowledgeable and communicate well with me in every steps of the service.

August 26, 2024

Serviceman Randy was very professional, treats. You like a customer deserves. Waiting facilities are nice. More

by sparkyd123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
Aug 31, 2024 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

August 26, 2024

Sterling McCal Lexus a quality oriented dealership that gives great service. Kevin Bayer does an excellent job of keeping me informed about the work being done. More

by joel.russo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
Aug 27, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 26, 2024

Steven was kind and I appreciate him helping me with my car situation this morning. More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Aug 31, 2024 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

August 24, 2024

The services provided by Marlon were excellent! He was friendly and very responsive. I feel comfortable with this dealership, and I always highly recommend it to my colleagues and friends. As I am More

by Wzhu
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Aug 25, 2024 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with Marlon! Thanks again for the recommendation, and have an amazing day!

August 24, 2024

We had a good experience at this dealership. Noe Galvan was our salesman and he was extremely helpful and knowledgeable about the car we were looking at. More

by fragilemice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noe Galvan
Aug 31, 2024 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be helpful during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 23, 2024

This is the cleanest dealership I’ve ever been too. No trash anywhere. You can even look through the indoor window to see them working on the cars. It’s spotless. And I think it is the friendliest deal More

by Lbhumphries
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jose in service
Aug 24, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 23, 2024

One of the best dealership I have seen, very professional and diligent, I love my experience More

by Deen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Banigo
Aug 24, 2024 -

Sterling McCall Lexus responded

Hi Deen, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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