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Sterling McCall Lexus

Houston, TX

4.8
1,219 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,219 reviews

August 28, 2024

I have never had a more pleasant experience with any vehicle dealings or dealership experiences. David Caplin and Cedric made this experience very special for me and were incredibly helpful. David was a More

by Lauren Landrum
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Capin & Cedric
Aug 31, 2024 -

Sterling McCall Lexus responded

Hi Lauren, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

August 28, 2024

Very attentive and prompt. The place is relaxing. The workers are easy to talk with. I appreciate how they update the customers on the status throughout the visit. I also love More

by mlogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve and Ana
Aug 29, 2024 -

Sterling McCall Lexus responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2024

The service asvisor was not so friendly or helpful. I was trying to explain what I expect, bit he pretty much ignored me. Very poor conversation. More

by Jay
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
kevin Bayer
Aug 29, 2024 -

Sterling McCall Lexus responded

Jay, Thank you for sharing your comments. I am sorry to read that you are unhappy with your recent service at our dealership. I will share your comments with our team so that we can improve future service. Please contact me at 713-995-2610 and I will do my best to resolve any issues. Larry Miller Service Director lmiller@smlexus.com

August 28, 2024

friendly service rep and staff. All of my questions and needed to know information was given to me and the time of serving my car was a 10 out of 10 score. More

by wotnet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
Aug 31, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 28, 2024

Excellent and timely service. 10,000 mile routine service. Car was found to be in excellent condition and was returned clean inside and out. More

by Gjbagby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
Aug 31, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2024

Got me in and out. Omelettes were yummy. Sofa chairs comfy. A++ rating on a Saturday morning More

by weights.gossips.0a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 31, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 27, 2024

I have been a Lexus owner for 25 years the services is great I am proud to drive a Lexus More

by gwendolynlowe51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Aug 31, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2024

Outstanding dealership! Execellent service, professional, nice, and polite. Rating A+++++. Outstanding, awsome. Excellent. Excellent, excellent, excellent! More

by LV review
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Medina
Aug 27, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2024

We had a great experience with Sterling McCall Lexus in Houston, Texas. Both sale and service departments are outstanding. Sale Manager, Danh Nguyen, helped us to select and purchase our Lexus RX350 within More

by LV review
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danh Nguyen
Aug 27, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2024

Great service every time. Sales and service are always so helpful. Especially Chris from sales and David from service. More

by alotia08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Aug 31, 2024 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We are always more than happy to assist you if anything else comes up. Take care!

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