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Sterling McCall Lexus

Houston, TX

4.8
1,725 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,725 reviews

March 07, 2025

He did a wonderful job about the question and advice me when would be my next visit from Sterling McCall service . I definitely recommend him to customer and friends. More

by Vivian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melon
Mar 09, 2025 -

Sterling McCall Lexus responded

Hi Vivian, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.

March 07, 2025

Service is always fast and efficient. Kevin does a great job getting me in and out quickly. More

by jeffd1743
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Mar 09, 2025 -

Sterling McCall Lexus responded

Hi, thanks for your praise and kind comments about Kevin. We are always more than happy to assist you if anything else comes up. Take care!

March 07, 2025

my maintenance person told me my car would be washed as part of the complimentary maintenance service, but they did not wash my car More

by sm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
Mar 13, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize that your vehicle was not washed. Please stop by at your convenience and we will be happy to provide you with a complimentary car wash and interior cleaning. Holly Kaminga Service Director hkaminga@smlexus.com

March 07, 2025

I had a fantastic experience at the dealership, thanks to their dedicated team of knowledgeable staff who provided exceptional service and support throughout the entire process More

by OB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Johnson , Mylinh Tran-Salazar
Mar 09, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 06, 2025

Sterling McCall Lexus has been my go to since 2017 when I bought my first Lexus. I am now on my 3rd Lexus and will never go anywhere else. More

by Jean Merck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Valdez, Ray Villarreal, Mylinh Tran-Salazar
Mar 09, 2025 -

Sterling McCall Lexus responded

Hi Jean, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 06, 2025

Steven Silva provided excellent service! They do a great job on my car & customer service is great. More

by Regular maintenance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Silva
Mar 09, 2025 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 06, 2025

The service personnel (Steven) was very attentive. Very polite. Provided all the information I needed. The maintenance period lasted as stated at the beginning. It was a nice experience. More

by Murat Han
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Mar 09, 2025 -

Sterling McCall Lexus responded

Hi Murat, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 06, 2025

Job well done by your technician under the leadership of Marlon Romero who is making maintenance scheduling easy!!!!! More

by maraf2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Mar 09, 2025 -

Sterling McCall Lexus responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 06, 2025

Se necesitan puertos para cargar los celulares en el salon de espera,los tiempos de espera por solo un cambio de aceite son un poco prolongados. More

by alvarez_carlos24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johs, Ray Villarreal, Mylinh Tran-Salazar
Mar 09, 2025 -

Sterling McCall Lexus responded

Hola, agradecemos tus comentarios y lamentamos que tu experiencia con el servicio no haya estado a la altura de tus expectativas. Nuestro equipo abordará tus inquietudes mientras trabajamos para mejorar. Si estás dispuesto, nos gustaría tener la oportunidad de analizar esto más a fondo. Comunícate con nosotros para que podamos trabajar para encontrar una solución.

March 06, 2025

The maintenance and inside service departments are stellar. But when advertisments on the TV give glowing reviews for how your car is returned to them, that has not proven true for both times my car h More

by ahalle1955
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Mar 12, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize that the complimentary car wash did not meet expectations. Please stop by at your convenience and we will be happy to perform a complimentary car wash and interior cleaning. Holly Kaminga Service Director hkaminga@smlexus.com

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