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Sterling McCall Lexus

Houston, TX

4.8
1,648 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,648 reviews

February 11, 2025

Service was great, my advisor Hunter and team, handled my car with care and returned it to me in a reasonable time. I Will definitely keep having my car serviced at this location. More

by Demetria2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Feb 13, 2025 -

Sterling McCall Lexus responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 10, 2025

Service Advisor Marlon very helpful and pleasant. Work done well and in a timely manner. Waiting area clean and welcoming. More

by Jmaher99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Feb 13, 2025 -

Sterling McCall Lexus responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 10, 2025

Great place to have your vehicle service with amazing personality and experience from the service advisor and management team. Thank you so much. More

by Z.hanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Feb 13, 2025 -

Sterling McCall Lexus responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 10, 2025

Marlon Romero Service Advisor very pleasant and helpful. Waiting area clean, welcoming. Service done well and in a timely fashion. More

by Jmaher99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Feb 13, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 10, 2025

I have been with Lexus for the past 15 years. They are personable and listen to what your needs are. I cannot say enough about their Service Advisors. I have known my Service Advisor for as long More

by wcsimms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Torres
Feb 12, 2025 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

February 09, 2025

The service like usually very organized from the entrance to the exit all staff are very helpful and Mr.Steven Silva welcomed me with all respect and was very cooperative. Really I highly recommend Sterling More

by Cherrymarcars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.Steven Silva, Ray Villarreal, Mylinh Tran-Salazar
Feb 12, 2025 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

February 09, 2025

Nathan provided amazing and professional customer care. His insight is highly valued and greatly appreciated. Overall great experience! More

by kreverk99
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan McCarty
Feb 12, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy Nathan could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 09, 2025

Overall a great experience with the service for my SUV on 85K check points. I am happy with the professionalism of the service advisor, Jose. More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Feb 12, 2025 -

Sterling McCall Lexus responded

Hi Cynthia, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 08, 2025

Always get good service when returning for service at my favorite dealership which is closest to where I live More

by ashlen72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Feb 12, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 08, 2025

Steve was able to get my 2nd fob key, Updated my ECU. He is amazing. More

by lindabrown525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rodriquez
Feb 12, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Steve here at Sterling McCall Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

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