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Sterling McCall Lexus
Houston, TX
1,856 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 04, 2025
The service shop takes entirely too long. I was there for three hours today. I waited until the end of my maintenance service for them to finally give me a quote on my mirror repair. If they I was there for three hours today. I waited until the end of my maintenance service for them to finally give me a quote on my mirror repair. If they had given me that quote at the beginning I could have left in a loaner and had them do everything at once. Now I have to go back. They have too many customers scheduled because it takes too long. Sales is absolutely horrible. We begged for months to get options as our lease is coming to an end. David would never respond to our emails or call us back. We finally went to another dealership. Westside Lexus. I won’t be back to Sterling McCall. We have been customers for years and it’s been awful since day one with Corday. More
by mollye.dupre
Employees Worked With
David in sales - terrible unresponsive, David in service, Corday in sales
June 04, 2025
I had to take my wife’s car for service. When I made the appointment, I requested a loaner car as I had some errands to run. When I arrived, I was greeted and checked in. The service advisor When I made the appointment, I requested a loaner car as I had some errands to run. When I arrived, I was greeted and checked in. The service advisor confirmed the reason for my visit took me to her a loaner car. The loaner car process was quick and I was able to get out quickly. I was able to run errands while the car was being serviced. Matthew Torres (service advisor) was easy to reach for questions and responsive. I appreciate the amazing customer service. More
by jehrod38
Employees Worked With
Matthew Torres
June 04, 2025
Matthew always takes great care of me. He is the pinnacle of service advisor. I wish all advisors were like him. Kevin Bayer and Marlon are good to. Enjoy your weekend He is the pinnacle of service advisor. I wish all advisors were like him. Kevin Bayer and Marlon are good to. Enjoy your weekend More
by Garza
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
June 03, 2025
Had a Saturday apt. . Service lines were packed but very well managed. Kevin quickly offered me a complimentary loaner car and told me I could keep it for the weekend . Service lines were packed but very well managed. Kevin quickly offered me a complimentary loaner car and told me I could keep it for the weekend and come back sometime Monday. It was very nice that I didn't have to wait. My car was washed and waiting for me Monday. Only complaint is that I never got any update or status calls my service rep. I had to call a couple times late Monday to confirm my car was ready. More
by Elyse.schultz10
Employees Worked With
Kevin , Ray Villarreal, Mylinh Tran-Salazar
June 03, 2025
Excellent service. Technician and service advisor was very knowledgeable and thoughtful. Highly recommend. Would love to get service there again. Kevin Martinez was exc Technician and service advisor was very knowledgeable and thoughtful. Highly recommend. Would love to get service there again. Kevin Martinez was excellent More
by Dr.Ali
Employees Worked With
Kevin Martinez , Ray Villarreal
June 02, 2025
Excellent service. One hundred percent professional and awesome work. The silent launch is a different experience. One hundred percent professional and awesome work. The silent launch is a different experience. More
by sujanmathewskakkanatt
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
