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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,452 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,453 reviews

February 04, 2025

Excellent service and help understanding all the new electronic things on the car. Fast turnaround for the service on the car More

by magbaxx
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stevie
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Feb 07, 2025 -

Sterling McCall Lexus responded

Hi, thank you for taking the time to leave a review for us at Sterling McCall Lexus. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

February 04, 2025

Dealership clean and employees very kindand very helpful. Great to be able to make online appointments and the inspection very great to have for safety purposes. Thank you! More

by delahayoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Enriquez, Anthony Scala
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Feb 07, 2025 -

Sterling McCall Lexus responded

Delahayoli, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sterling McCall Lexus!

February 03, 2025

The dealership offers great, personalized service and is very helpful from beginning to end. No hidden fees or gotchas and they are very clear on the charges and costs. Shout out to Van Lim for making this More

by Qwertytheasdf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Van Lim
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Feb 07, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found Van to be so supportive during your experience here at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 02, 2025

I have a very good experience with AndyLiu . I love my Lexus Tx 500h . Thank you ! More

by oanh Duong
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar
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Feb 03, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Andy here at Sterling McCall Lexus! If you have any further questions, please give us a call. We're always happy to help!

Feb 03, 2025 -

oanh Duong responded

Thanks!

Feb 06, 2025 -

Sterling McCall Lexus responded

Oanh, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

February 02, 2025

Easy to get appointment. Spoke to Michelle, she was professional and easy to talk to More

by lggalloway
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelece Campbell
Report | Print
Feb 03, 2025 -

Sterling McCall Lexus responded

Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

February 01, 2025

Great service advisor Matt Torres Clean dealership quick competent service and clear explanation on the work done More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
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Feb 03, 2025 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with Matt! We hope to be of service to you again in the future. Best wishes, Sterling McCall Lexus

February 01, 2025

Hunter is the best service advisor. He is down to earth, attention to detail, professional.I had very good experience with him. Definitely going back to Hunter next time. Thank you Hunt More

by Amber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Feb 03, 2025 -

Sterling McCall Lexus responded

Hello Amber, we're happy you found Hunter to be so supportive during your experience here at Sterling McCall Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

February 01, 2025

The staff is friendly, helpful & efficient. Waiting area is comfortable & complimentary snacks, coffee. & water available. More

by glendagself
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t interact with management
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Feb 03, 2025 -

Sterling McCall Lexus responded

Hi, thank you so much for the positive review! We look forward to your next visit! Take care!

February 01, 2025

Not worth it, , my car was not washed or vacuumed, I found the same dust and the light sensor was not fixed . More

by Chella2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I forgot
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Feb 06, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize that you vehicle was not washed and vacuumed. Please stop by at your convenience and I will be happy to offer a complimentary car wash and vacuum. Holly Kaminga Service Director hkaminga@smlexus.com

January 31, 2025

The overall performance of all the teams was impressive and excellent, especially my caregiver. I got very good coffee and the restrooms were very clean and beautiful. More

by Lalu Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Report | Print
Feb 03, 2025 -

Sterling McCall Lexus responded

Hello Lalu, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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