
Sterling McCall Lexus
Houston, TX
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Excellent servic! very courteous and completely knowledgeable about what to do! Kept in touch with me and finished all work in a timely fashion! very courteous and completely knowledgeable about what to do! Kept in touch with me and finished all work in a timely fashion! More
Your services have reached pre-pandemic levels again. Service means a lot, and we are glad that you’ve made it back to a satisfactory level. Service means a lot, and we are glad that you’ve made it back to a satisfactory level. More
I had to take my wife’s car for service. When I made the appointment, I requested a loaner car as I had some errands to run. When I arrived, I was greeted and checked in. The service advisor When I made the appointment, I requested a loaner car as I had some errands to run. When I arrived, I was greeted and checked in. The service advisor confirmed the reason for my visit took me to her a loaner car. The loaner car process was quick and I was able to get out quickly. I was able to run errands while the car was being serviced. Matthew Torres (service advisor) was easy to reach for questions and responsive. I appreciate the amazing customer service. More
Matthew always takes great care of me. He is the pinnacle of service advisor. I wish all advisors were like him. Kevin Bayer and Marlon are good to. Enjoy your weekend He is the pinnacle of service advisor. I wish all advisors were like him. Kevin Bayer and Marlon are good to. Enjoy your weekend More
The service shop takes entirely too long. I was there for three hours today. I waited until the end of my maintenance service for them to finally give me a quote on my mirror repair. If they I was there for three hours today. I waited until the end of my maintenance service for them to finally give me a quote on my mirror repair. If they had given me that quote at the beginning I could have left in a loaner and had them do everything at once. Now I have to go back. They have too many customers scheduled because it takes too long. Sales is absolutely horrible. We begged for months to get options as our lease is coming to an end. David would never respond to our emails or call us back. We finally went to another dealership. Westside Lexus. I won’t be back to Sterling McCall. We have been customers for years and it’s been awful since day one with Corday. More
Excellent service. Technician and service advisor was very knowledgeable and thoughtful. Highly recommend. Would love to get service there again. Kevin Martinez was exc Technician and service advisor was very knowledgeable and thoughtful. Highly recommend. Would love to get service there again. Kevin Martinez was excellent More