Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Southwest Houston
Houston, TX
2,776 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,776 reviews
July 02, 2026
Great service and Ashley Udall is one if not the reason why their customer experience is top notch! Always helpful, always explains the service needed, and stays on top of everything by keeping us updated why their customer experience is top notch! Always helpful, always explains the service needed, and stays on top of everything by keeping us updated and delivering ahead of schedule! More
by jon m
Employees Worked With
Ashley Udall
July 02, 2026
I have dealt with so many service advisors and counclers throughout Houston area. Ashley is definitely a unicorn. I happened to get the opportunity to work with Ashley recently and received the best service throughout Houston area. Ashley is definitely a unicorn. I happened to get the opportunity to work with Ashley recently and received the best service and council. Ashley didn't just focus on the routine schedule service. She made sure that any of my others concerns are taken care of. She assured me that all work will be done at a high standard. I belived it was done perfectly. In addition to her providing a great superior service, her professional attitude and engagement was also admirable. I love the dealership now because of her. One big thing I don't have to worry about in future. Ashley is definitely a treasure to her company and equally as great to her customers. Got to give the dealer a credit for hiring such a wonderful able person who does the job tasked with excellence. Thank you Ashley for everything. We will always be grateful. Please do not change, stay great. More
by zegeye1
Employees Worked With
Ashley Udall, Service Advisor, Julie, Sales, Christian (Mechanic), and Receptionists
July 01, 2026
Clean establishment, friendly people, excellent customer service throughout the business. Knowledgeable salesman, General manager is very nice and helps in any way she can. service throughout the business. Knowledgeable salesman, General manager is very nice and helps in any way she can. More
by Trina B.
Employees Worked With
Mose
June 30, 2026
My Service Advisor Jeffery Peel was great. He was professional and very helpful. The service on my vehicle was thorough and prompt. I appreciate being provided advance notification of neede He was professional and very helpful. The service on my vehicle was thorough and prompt. I appreciate being provided advance notification of needed repairs. More
by BJackson
Employees Worked With
Service Advisor Jeffery Peel
June 30, 2026
The Lexus Southwest Houston dealership and my service advisor Jeff Peel are very professional, responsive, and efficient. I’ve been using their services for many years and highly recommend them. advisor Jeff Peel are very professional, responsive, and efficient. I’ve been using their services for many years and highly recommend them. More
by jtaylor77057
Employees Worked With
Jeff Peel; via Chat: Randy Lemp
June 29, 2026
I have been using the Lexus service department for many years and they do an excellent job. The service writers are easy to work with and very professional. years and they do an excellent job. The service writers are easy to work with and very professional. More
by Chet P.
Employees Worked With
Francisco Zapata
