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Lexus of Southwest Houston
Houston, TX
2,543 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,543 reviews
March 02, 2026
Good service , prompt action and transparent communication regarding the servicing and costing . Nice waiting area and was great to work with Hans. communication regarding the servicing and costing . Nice waiting area and was great to work with Hans. More
by Jai
Employees Worked With
Hans
March 01, 2026
I had a smooth and professional experience at Lexus of Southwest Houston. The staff ( Donavan Thomas) was friendly, patient, and answered all my questions throughout the process. The dealership was organ Southwest Houston. The staff ( Donavan Thomas) was friendly, patient, and answered all my questions throughout the process. The dealership was organized, and everything was handled efficiently from start to finish. I appreciated that they took the time to explain the paperwork and options clearly. Overall, I’m happy with my purchase and would recommend them to others. More
by Linnie
Employees Worked With
Dovana Thomas
February 28, 2026
The place is really clean and the personnel are helpful especially Ms Mirra, my service advisor. When I got my loaner car, the gas is not filled up. I have to spend more for gas before I returned the vehic especially Ms Mirra, my service advisor. When I got my loaner car, the gas is not filled up. I have to spend more for gas before I returned the vehicle. I can’t give any feedback yet on the work done to my car. It may take a while how long will it last. I thought, the price of fixing my car is a bit high, especially for me who doesn’t work anymore. More
by jepoyj1
Employees Worked With
Mirra and these two lady receptionists.
February 27, 2026
Had a great experience! Service was excellent, the waiting lounge was comfortable with nice amenities, and the whole team was very customer-oriented. Highly recommend. Service was excellent, the waiting lounge was comfortable with nice amenities, and the whole team was very customer-oriented. Highly recommend. More
by YH
Employees Worked With
Josh
February 27, 2026
They messed up my seat belt alarm chime settings while I brought the car in for safety recall. When they couldnt fix it the way it was when I left my vehicle, they made excuses that this is how it is in the brought the car in for safety recall. When they couldnt fix it the way it was when I left my vehicle, they made excuses that this is how it is in the model year of my car. I have been driving this vehicle for 4 years and know how & when the buzzer is activated, but for them it didnt matter. They werent tired of making one excuse after other and totally ignored my complaints that they messed up my car’s seat belt alarm settings. The service director was totally unhelpful. I will reach out to lexus to being this issue, not sure how much that will help More
by Abhinav99
Employees Worked With
Service department
