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Lexus of Southwest Houston
Houston, TX
2,808 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 21, 2026
Lexus of Southwest Houston isexcellent in service, workmanship, hospitality, and customer service. They take good care of you from the minute you drive up to the minute they present your car back to workmanship, hospitality, and customer service. They take good care of you from the minute you drive up to the minute they present your car back to you. I love how the service advisors keep you inform and thoroughly explain the what, how, where, and why of my vehicle needs. Today, Stephanie took care of me and indeed she did! As my previous advisor, Stephanie also provide superb service. I highly this dealership abd it's service department. Happy and satisfied customer! More
by arlenefbuckingham
Employees Worked With
Stephanie Ngu
July 20, 2026
I have been going to the service center and consistently receive excellent service and support for maintenance and any repairs needed. My service manager, Hunter B., listens attentively, is respectful and receive excellent service and support for maintenance and any repairs needed. My service manager, Hunter B., listens attentively, is respectful and helps me understand the processes. I appreciate him all he does to help me. More
by renee
Employees Worked With
Hunter Bassett
July 18, 2026
Excellent experience from start to finish! The Lexus dealership was professional, honest, and made the entire process easy and stress-free. Farzad was outstanding — friendly, knowledgeable, an The Lexus dealership was professional, honest, and made the entire process easy and stress-free. Farzad was outstanding — friendly, knowledgeable, and never pushy. He answered all my questions and made sure I got exactly what I wanted. I highly recommend both the dealership and Farzad to anyone looking for a great car-buying experience! More
by Anastasia
Employees Worked With
Farzad Askari
July 17, 2026
very easy to book an appointment, able to speak to a live person. Very professional service team, kept me updated. No surprise charges. Would definitely recommend person. Very professional service team, kept me updated. No surprise charges. Would definitely recommend More
by sukydhother
Employees Worked With
Cody- service advisor
July 17, 2026
The service is always impeccable. The time not so much. My service advisor told me I’d be out of there in an hour or an hour and a half. I was there 3 1/2 hours. If he had told me in The time not so much. My service advisor told me I’d be out of there in an hour or an hour and a half. I was there 3 1/2 hours. If he had told me in the beginning the true estimated time it would be no issue. More
by Laurie Wright
Employees Worked With
Josh
July 17, 2026
Took my vehicle to get serviced and while it was being serviced my window was scratched in the process along with the trim on the window. I dropped my vehicle off on a Wednesday and didn’t get a call back serviced my window was scratched in the process along with the trim on the window. I dropped my vehicle off on a Wednesday and didn’t get a call back until the following Friday of the next week. I really do feel like the people who work in the service department xx you. Would not go back to this location ever again. More
by dezzguzman
Employees Worked With
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