Back

Lexus of Southwest Houston

Houston, TX

4.8
2,847 Reviews

10025 Southwest Freeway

Houston, TX

77074

Directions

By Type

Showing 2,847 reviews

August 08, 2026

Service writer, Stephanie, was absolutely fantastic. Car was vacuum and washed before delivering after service. Very professional service department. Nice lounging area. More

by calvinyep
Workmanship
Recommend Dealer
Yes
Employees Worked With
Stephanie Nguye , Mylinh Tran-Salazar
August 07, 2026

Seamless from arrival to done. The service writer was accurate about what was needed and the costs. He stayed in contact with me and I was in and out. More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hans
Aug 07, 2026 -

Lexus of Southwest Houston responded

Hi Richard, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you have any further questions, please don't hesitate to reach out!

August 05, 2026

The service was exceptional, my service advisor Kevin martinism was excellent advisor. With mapping an appointment , he got me out at a very reasonable time More

by bevmabrey54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin martinez
Aug 06, 2026 -

Lexus of Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 05, 2026

Easy to book an appointment when you arrive I take care of you right on time and communication is great More

by Candie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Aug 06, 2026 -

Lexus of Southwest Houston responded

Hi Candie, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!

August 05, 2026

Professional service. Employees were competent and courteous. Facilities were clean and comfortable. Wait times were minimal. Excellence in all services. Highly recom More

by Donculbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mirra
Aug 06, 2026 -

Lexus of Southwest Houston responded

Hi, your wonderful feedback and rating mean a lot to us. Thanks for the recommendation, and have an amazing day!

August 04, 2026

People are very friendly and listen to your concern. They make sure we are ok and they asked if we need any help while waiting More

by Apgirl2210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley
Aug 05, 2026 -

Lexus of Southwest Houston responded

Hi, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

August 04, 2026

Highly recommend anyone to come to Group 1 Southwest Lexus and work with Hai. He was the only person willing to work with me to get a deal done while I was turned down from clear lake Lexus and Northsid More

by JLe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hai Nguyen
Aug 05, 2026 -

Lexus of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! Thanks again for the recommendation, and have an amazing day!

August 04, 2026

I was pleasantly surprised when working with the dealership to purchase a used vehicle. The salesman Ilya Zaretsky was very responsive and wonderful to deal with. I have bought many cars, new and ol More

by klingdm29
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ilya Zaretsky , Ray Villarreal, Mylinh Tran-Salazar
Aug 05, 2026 -

Lexus of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! Please don't hesitate to reach out to us if there's anything more we can do!

August 04, 2026

Always a pleasant experience! The customer service is outstanding and I have the utmost appreciation and gratitude for Kinley as my service advisor, she goes above and beyond in t More

by Realmotha4ya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Rodriguez and Kinley
Aug 05, 2026 -

Lexus of Southwest Houston responded

Hi, thanks for your praise and kind comments about Kinley and Jessie. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 03, 2026

Professional staff, easy online scheduling, and a smooth experience. Highly recommend! Jose Gutierrez has been my service advisor for many years. He is great More

by interiano05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Aug 05, 2026 -

Lexus of Southwest Houston responded

Hello, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

1
...