Lexus of Southwest Houston

Every person I interacted with in the service department was extremely polite, professional and very helpful. They communicated extremely well the entire time they had my car. was extremely polite, professional and very helpful. They communicated extremely well the entire time they had my car. More

Excellent from start to finish awesome job I’m very impressed my advisor kept me informed thru the process thanks again impressed my advisor kept me informed thru the process thanks again More

Lexus Southwest has always gone above and beyond to help me with my car. I am constantly impressed by their willingness to help and as such will never purchase a car from another dealership . This is my sec me with my car. I am constantly impressed by their willingness to help and as such will never purchase a car from another dealership . This is my second car with them and well as my mom’s second car and they continue to go over and beyond to help us at all times. We’ve even sent 9 friends to get cars from this dealership . I can’t recommend them enough . More

I went in for 5000 mile service and it went very smoothly. One happy customer. Thank you! smoothly. One happy customer. Thank you! More

Competitor ran error codes to check HVAC actuators that appeared to not operating correctly. I was told that the entire dashboard needed to be removed and HVAC box assembly would have to be replaced as mul appeared to not operating correctly. I was told that the entire dashboard needed to be removed and HVAC box assembly would have to be replaced as multiple error codes. Cost over $5k. Lexus of Southwest Houston found no error codes and the system is currently acting as designed - cold air both driver and passenger side. More

Amazing service! Van took care of me and I was able to buy my dream car in no time. I would recommend this place to anyone looking to buy at an affordable rate and to Van took care of me and I was able to buy my dream car in no time. I would recommend this place to anyone looking to buy at an affordable rate and to have a pleasant experience doing so. More

Always professional. Hospitable and accommodating. The advisors are very friendly and take the time to explain everything concerning my service visit from start to finish Hospitable and accommodating. The advisors are very friendly and take the time to explain everything concerning my service visit from start to finish. More

Esner have been my service technician for the last 3 years . He is very likable and I would definitely recommend him to my friends if they are looking for a professional technician like Esner. Good jo years . He is very likable and I would definitely recommend him to my friends if they are looking for a professional technician like Esner. Good job Esner!! More

My wife took her 24 Lexus in for a windshield replacement. We have the windshield warranty. It took 3 hours at no replacement was done. They had at least 5 people call me to confirm the warranty. replacement. We have the windshield warranty. It took 3 hours at no replacement was done. They had at least 5 people call me to confirm the warranty. I gave them the name of the representative at Sewell who had the warranty information. It was a cluster mess. Lexus is a brand that you pay for. The brand represents service. Group 1 was awful and made this a bad experience. The windshield team then wanted pictures of the vehicle. The car was litteally there for 4 hours. Why did we have to take the pictures. I would not recommend Group 1 to anyone,. More

Kevin slways does a great job and gets me in and out of there with no hassles! there with no hassles! More