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Lexus of Southwest Houston
Houston, TX
2,716 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,716 reviews
June 02, 2026
I’ve purchased my last three vehicles from Lexus Southwest, and that says a lot about the overall experience here. It’s not just the sales team that keeps me coming back, the service department is a Southwest, and that says a lot about the overall experience here. It’s not just the sales team that keeps me coming back, the service department is a major reason as well. I’ve been working with service advisor Jose Gutierrez for the past few years, and I really appreciate his professionalism, friendliness, and the way he takes the time to fully understand my concerns and make sure everything is handled properly. More
by interiano05
Employees Worked With
Jose Gutierrez
June 01, 2026
My car in for service my service contact was Hunter took care of issue and kept in contact with me regarding part order status, loaner car and when my car would be ready. Great service! Thank you care of issue and kept in contact with me regarding part order status, loaner car and when my car would be ready. Great service! Thank you More
by Katherine Cane
Employees Worked With
Hunter
May 30, 2026
The service advisor is very friendly, warm and professional. The service is prompt, efficient and seamless. The charge is very fair. I love your service. professional. The service is prompt, efficient and seamless. The charge is very fair. I love your service. More
by john.m.hsu
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
May 29, 2026
I read all of the high reviews, and decided to try this place for a service. I moved here recently and needed a service for my car. I was really disappointed. While the staff was nice, I received a minute- place for a service. I moved here recently and needed a service for my car. I was really disappointed. While the staff was nice, I received a minute-long video about my car, and the technician stated that two things had to be changed today. Then I received 6 other items for an estimated total of over $3k. While some of these were “caution” I went and called my former dealership where I moved from. We went through the list together and they informed me that the items listed were for 60k miles and I was at 46k. Nobody called or went through the report from Southwest, so I would have no idea if my former dealership hadn’t informed me. As a female, it’s very easy to become a mark with cars.. this is one of those times. Also, one item on the list, I was told that Lexus believes it’s a lifetime, so it wouldn’t be necessary. Super interesting. As my first experience, I won’t be back. I realize that service centers get busy, but to leave over $3k there and a technician saying things had to be done today.. More
by Cbond
Employees Worked With
Jose
May 29, 2026
Service Advisor (Ashley) is very professional and knowledgeable. She is helpful arranging appointments, securing a loaner car when needed and will always return calls when I have questions or concern knowledgeable. She is helpful arranging appointments, securing a loaner car when needed and will always return calls when I have questions or concerns. More
by Eptanz
Employees Worked With
Ashley Torres
