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Lexus of Southwest Houston

Houston, TX

4.8
2,755 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 2,755 reviews

June 23, 2026

Quick easy understand waiting area clean comfortable , water, snacks served. Even I didn’t made reservations I still got fixed my car less than 3 hours. More

by June
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco , Ray Villarreal, Mylinh Tran-Salazar
June 19, 2026

I drove to Houston from another town, for a family event and next day noticed low tire pressure and took vehicle to this dealership - they were truly extremely busy - I had no appointment as it kinda happen More

by Kanwal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Jun 21, 2026 -

Lexus of Southwest Houston responded

Hi Kanwal, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 19, 2026

The dealership has provided me an excellent service. I will recommend them to my friends More

by jenifferdang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Jun 21, 2026 -

Lexus of Southwest Houston responded

Hi, we are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!

June 19, 2026

I always receive above and beyond customer service from my service provider Ms. Kinley Rushing. More

by Tammm C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley Rushing
Jun 21, 2026 -

Lexus of Southwest Houston responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 18, 2026

No follow up by the service advisor. I have left many messages.tried to call too. More

by Kbcd43
Recommend Dealer
No
Employees Worked With
Josh garcia
Jun 19, 2026 -

Lexus of Southwest Houston responded

Thank you for sharing your comments. I apologize for the lack of communication from your service advisor, Josh. I would like to assist but I am unable to locate your customer records with the information provided in the review. Please contact me directly at 713-995-2464 and I will do my best to assist you. Jesse Rodriguez Service Manager

June 18, 2026

I’ve been going to this dealer for 17 years and I have always received too notch service. More

by dhtaylor18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Nguyen
Jun 19, 2026 -

Lexus of Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

June 17, 2026

The staff is amazingly friendly and courteous. The lounge is exceptionally nice with plenty of snacks and all kinds of drinks. There are plenty of TVs with comfortable chairs and tables to meet ev More

by jr.jerry.ray@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Both Stephan and. Ensconced were exceptional on knowledge and helpful with knowledge. I would rank them both with a 10.
Jun 19, 2026 -

Lexus of Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 17, 2026

Very nice sales person if I were you I’d ask for Gilberto he’s the man you sh speak with very polite and helpful I’d rate him as a 10 cool guy! More

by hermanprevost10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Jun 18, 2026 -

Lexus of Southwest Houston responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

June 16, 2026

Van, my salesperson, was great. I think he went up and beyond to make sure my wife was happy with the purchase. The facility was very clean and maintained. Overall everyone is came More

by RTURNER19722
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Van, and Melissa
Jun 17, 2026 -

Lexus of Southwest Houston responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 16, 2026

Lexus of Southwest Houston was very attentive from the moment I walked through the door. I was welcomed and they accommodated my situation very well. The worked diligently to come up with a deal that work More

by NDouglas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent, Mylinh Tran-Salazar
Jun 17, 2026 -

Lexus of Southwest Houston responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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