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Lexus of Southwest Houston

Houston, TX

4.8
2,767 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 2,767 reviews

June 29, 2026

I have been using the Lexus service department for many years and they do an excellent job. The service writers are easy to work with and very professional. More

by Chet P.
Recommend Dealer
Yes
Employees Worked With
Francisco Zapata
June 28, 2026

Jose Gutierrez is one of the best Service advisors. Where advisor 👍🏽 I have used for the last four years. More

by aquagarcia87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Jun 29, 2026 -

Lexus of Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 27, 2026

Francisco was very professional, knowledgeable, kind, and he was smiling. The work was done on time. More

by Lina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Zapa
Jun 29, 2026 -

Lexus of Southwest Houston responded

Hello Lina, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 27, 2026

Wonderful service that was very professional, courageous and helpful. I was able to speak to a customer service representative and have my car serviced. More

by rsamuels09
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar
Jun 29, 2026 -

Lexus of Southwest Houston responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

June 26, 2026

Service is very professional and they do a good job letting you know the status of your car. More

by richardbbryant1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinsley , Mylinh Tran-Salazar
Jun 27, 2026 -

Lexus of Southwest Houston responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 26, 2026

Great Customer Service. Thank you Fadrez, Hamilton, Mo and the FINALIZER Dane. Thank you for all the answers to our questions. More

by db28
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mo, Hamilton and Dane
Jun 27, 2026 -

Lexus of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! We are always more than happy to assist you if anything else comes up. Take care!

June 26, 2026

Bought my last four vehicles from this dealership, great people to work with, no problems. More

by 2019vlpetru
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Corday, Ray Villarreal, Mylinh Tran-Salazar
Jun 27, 2026 -

Lexus of Southwest Houston responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 26, 2026

I am always met with a smile and my service is always great. My service rep Kevin keeps me updated on progress of my car. More

by raye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Jun 27, 2026 -

Lexus of Southwest Houston responded

Hi Raye, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Feel free to reach out to us if you need anything. Have a wonderful day.

June 25, 2026

Nice environment, clean and staff are always pleasant and friendly. Great place to hang out while waiting to complete service. Loved their amenities like cookies and coffee. More

by fayezamora0530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Lemp, Ray Villarreal, Mylinh Tran-Salazar
Jun 26, 2026 -

Lexus of Southwest Houston responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 25, 2026

Great technicians and friendly staff. However, it’s as if they have too many appointments for same time leading to way longer wait times. I was told that service would take 2-2.5 hrs, whi More

by Villanuevaoliviaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Jun 27, 2026 -

Lexus of Southwest Houston responded

Thank you for sharing your comments. I apologize that your service wait time exceeded expectations. I will share your feedback with our team so that we can improve future service. Please contact me at 713-995-2414 if I can assist with anything in the future. Holly Kaminga Service Director

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