Lexus of Southwest Houston

The service advisor is very friendly, warm and professional. The service is prompt, efficient and seamless. The charge is very fair. I love your service. professional. The service is prompt, efficient and seamless. The charge is very fair. I love your service. More

Always attentive and makes sure I get the best deal available and generally the service completes ahead of schedule! available and generally the service completes ahead of schedule! More

I read all of the high reviews, and decided to try this place for a service. I moved here recently and needed a service for my car. I was really disappointed. While the staff was nice, I received a minute- place for a service. I moved here recently and needed a service for my car. I was really disappointed. While the staff was nice, I received a minute-long video about my car, and the technician stated that two things had to be changed today. Then I received 6 other items for an estimated total of over $3k. While some of these were “caution” I went and called my former dealership where I moved from. We went through the list together and they informed me that the items listed were for 60k miles and I was at 46k. Nobody called or went through the report from Southwest, so I would have no idea if my former dealership hadn’t informed me. As a female, it’s very easy to become a mark with cars.. this is one of those times. Also, one item on the list, I was told that Lexus believes it’s a lifetime, so it wouldn’t be necessary. Super interesting. As my first experience, I won’t be back. I realize that service centers get busy, but to leave over $3k there and a technician saying things had to be done today.. More

Service Advisor (Ashley) is very professional and knowledgeable. She is helpful arranging appointments, securing a loaner car when needed and will always return calls when I have questions or concern knowledgeable. She is helpful arranging appointments, securing a loaner car when needed and will always return calls when I have questions or concerns. More

Excellent amd prompt customer service from Ashley Udall and team addressing all my concerns on my RX 350. and team addressing all my concerns on my RX 350. More

Sales person friendly and helpful. Excellent inventory. No haggling. Simple to make the purchase. Showroom large offering many amenities while waiting Excellent inventory. No haggling. Simple to make the purchase. Showroom large offering many amenities while waiting More