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Lexus of Southwest Houston
Houston, TX
2,601 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,601 reviews
March 28, 2026
Received well. Svc Advisor Josh Garcia always on point. Wheel Specialist Colin and Josh worked together to make sure my car was going to look beautiful. IT Svc Advisor Josh Garcia always on point. Wheel Specialist Colin and Josh worked together to make sure my car was going to look beautiful. IT DOES LOOK EXTREMELY BEAUTIFUL. All scratches to my clear coat - gone. My wheels look brand new TOO: Curb rash was removed. The rest of the wheel surfaces were repainted. My 2016 GS F is shining like the first day I bought it! More
by lonestaroftejas
Employees Worked With
Josh Garcia
March 27, 2026
My experience dealing with my service advisor, Josh Garcia w/ Lexus Southwest Houston is good that I will recommend my friends to bring their Lexus for service. He gives the estimate how much it would Garcia w/ Lexus Southwest Houston is good that I will recommend my friends to bring their Lexus for service. He gives the estimate how much it would cost to replace the parts & how long to finish the job. More
by Rudy
Employees Worked With
Josh Garcia
March 27, 2026
I recently upgraded from my 2023 Lexus LX to the 2026 model, and the experience was outstanding. David Capin, my sales manager, ensured a smooth process and helped arrange a discount related to a recall model, and the experience was outstanding. David Capin, my sales manager, ensured a smooth process and helped arrange a discount related to a recall on my previous vehicle. Holly in service and Jim, the GM, were equally professional and supportive. Although the process took some time, I always felt valued and well cared for. I’m thrilled with my new Lexus and grateful for the exceptional service provided by the entire team. More
by kusumdpatel3
Employees Worked With
David Capin
March 27, 2026
My first visit was not great experience but today everything got changed. Very professional team they completed the work 15 minutes before the estimated time they had given me. Waiting area was clean everything got changed. Very professional team they completed the work 15 minutes before the estimated time they had given me. Waiting area was clean nice. I used white room for my work and I felt I did not miss my office. Thank you Lexus. More
by Yogesh_g_k
Employees Worked With
Jeffery
March 26, 2026
The wait times are just too long. This is my fourth time taking my car for maintenance. I always book early, but I always wait for more than 4 hours. And the car wash has never been c This is my fourth time taking my car for maintenance. I always book early, but I always wait for more than 4 hours. And the car wash has never been clean. More
by sublime36
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
March 26, 2026
I have No complaints. Everyone was cordial and the waiting area was comfortable . I could do with a shorter wait but overall this visit was good Everyone was cordial and the waiting area was comfortable . I could do with a shorter wait but overall this visit was good More
by swath_gloat6t
Employees Worked With
Cody
March 26, 2026
Danh took the time to go in detail about my new purchase. Tuan was able to help me comb through the features I really needed in my vehicle. In addition, Danh got me a complimentary Uber back to the dealersh Tuan was able to help me comb through the features I really needed in my vehicle. In addition, Danh got me a complimentary Uber back to the dealership and Tuan waited for me to make sure I understood everything for the SUV. More
by ib
Employees Worked With
Ray Villarreal
