Lexus of Southwest Houston

They messed up my seat belt alarm chime settings while I brought the car in for safety recall. When they couldnt fix it the way it was when I left my vehicle, they made excuses that this is how it is in the brought the car in for safety recall. When they couldnt fix it the way it was when I left my vehicle, they made excuses that this is how it is in the model year of my car. I have been driving this vehicle for 4 years and know how & when the buzzer is activated, but for them it didnt matter. They werent tired of making one excuse after other and totally ignored my complaints that they messed up my car’s seat belt alarm settings. The service director was totally unhelpful. I will reach out to lexus to being this issue, not sure how much that will help More

Everyone was fast, efficient, and super nice! Can’t believed I dropped off my car in the afternoon and got it fixed so quickly Can’t believed I dropped off my car in the afternoon and got it fixed so quickly More

Had a great experience! Service was excellent, the waiting lounge was comfortable with nice amenities, and the whole team was very customer-oriented. Highly recommend. Service was excellent, the waiting lounge was comfortable with nice amenities, and the whole team was very customer-oriented. Highly recommend. More

Josh Garcia is awesome service advisor. He is very thorough and knowledgeable service advisor. I always takes my both Lexus's to this dealership and always wants him my service advisor. Ove He is very thorough and knowledgeable service advisor. I always takes my both Lexus's to this dealership and always wants him my service advisor. Overall I give him 5 star rating. More

Excellent experience, everyone was upfront and no unnecessary add-ons. Went in just browsing while son was looking at cars and we both ended up both getting cars. No buyer’s remorse. unnecessary add-ons. Went in just browsing while son was looking at cars and we both ended up both getting cars. No buyer’s remorse. More

They are competent, with good personal relations with the customer. Explained the scope of work clearly. Finished on time. customer. Explained the scope of work clearly. Finished on time. More

The Lexus Southwest is awesome. Franciso my service technician was also Awesome, Best vehicle I ever had. Franciso my service technician was also Awesome, Best vehicle I ever had. More

The whole process is very efficient. During my wait, communication excellent. I received two text messages and a personal visit from my service representative. Finally, the waiting area During my wait, communication excellent. I received two text messages and a personal visit from my service representative. Finally, the waiting area is superb. More

Lexus southwest has excellent customer service and they are very accommodating. The waiting area is comfortable with snacks & drinks provided. are very accommodating. The waiting area is comfortable with snacks & drinks provided. More

Ashley is friendly helpful. She got her job done well. I had a good experience with this service overall. Just the car wash isn’t good enough at the end. Trunk wasn’t vacuumed She got her job done well. I had a good experience with this service overall. Just the car wash isn’t good enough at the end. Trunk wasn’t vacuumed and front inside the cup holder areas still dusty. You guys usually did a fine job on cleaning at the end. It hasn’t been as good for my last few visits. Thank you. More