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Lexus of Southwest Houston
Houston, TX
2,641 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,641 reviews
April 18, 2026
The staff is friendly. The waiting area is clean and inviting with complimentary coffees, soft drinks, and snacks. Free WiFi is provided. My vehicle was serviced in a ti The waiting area is clean and inviting with complimentary coffees, soft drinks, and snacks. Free WiFi is provided. My vehicle was serviced in a timely manner. More
by samdegrate
Employees Worked With
Esner Antunez
April 17, 2026
Great! !! Polite., Courteous, explain everything well. I’ve always had my car serviced at Westside where purchased. I’ll b a new customer, they have con !! Polite., Courteous, explain everything well. I’ve always had my car serviced at Westside where purchased. I’ll b a new customer, they have converted me. More
by R. Hale
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
April 16, 2026
This place is a rip off. First off, they told me 633 plus fees and taxes over the phone, but when I showed up, they tried to get me to sign a 795 plus fees/taxes estimate. Wh First off, they told me 633 plus fees and taxes over the phone, but when I showed up, they tried to get me to sign a 795 plus fees/taxes estimate. When I said something, they just changed the price no problem. huh? 700 dollars to "service" my transmission and when I returned, all they did was flush it. No filter change, no cleaning the magnet in the pan. First, they talked to me like I was stupid and tried to tell me the transmission is sealed. When I pointed out there is a filter and a pan gasket for it, they then said they just don't change filters anymore. Before I paid and left, they told me I have 100000 mile warranty, gave me a paper with a 10000 mile aftermarket warranty that pays 2000 if your transmission goes out. Worthless. They also recommended replacing my (new) front brakes, spark plugs and serpentine belt, which is nowhere near required per Lexus. This service dept preys on people who don't know any better. While I was waiting to talk to the manager I heard someone else fighting with a service advisor who admitted the quote was wrong in the first place and offered a discount. Lastly, they charged a 50 dollar shop fee, so I guess they are using fine middle eastern rugs to clean up after? Now I remember why I quit going to dealerships for service. More
by djdonte
Employees Worked With
Eduardo
April 16, 2026
Great customer service experience from people interactions to environment. Quick service attention upon arrival and short wait times. interactions to environment. Quick service attention upon arrival and short wait times. More
by Patricetrainer
Employees Worked With
Hunter the service advisor and the loaner car reo
April 14, 2026
I liked my experience. My service advisor Kinley was so kind and helpful. Also the service waiting area was so clean and nice! My service advisor Kinley was so kind and helpful. Also the service waiting area was so clean and nice! More
by Mark Aksu
Employees Worked With
Kinley Rushing, Ray Villarreal, Mylinh Tran-Salazar
April 14, 2026
This dealership had great hospitality. We were very quickly greeted by Hai, who showed us several cars of interest and discussed their unique features. We agreed to a price with little has We were very quickly greeted by Hai, who showed us several cars of interest and discussed their unique features. We agreed to a price with little hassle. I highly recommend Lexus of Southwest Houston. More
by Phana
Employees Worked With
Hai Nguyen
