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Lexus of Southwest Houston

Houston, TX

4.8
2,896 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 2,896 reviews

September 12, 2026

My service advisor was great. The service overall, including the wait, was great. Plenty of space in the waiting area. More

by bvdfyv
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
September 12, 2026

What I appreciate most is when Mr. Schackmann says to contact him if I have any questions, he means it. Whenever I have contacted him, he has gotten back to me right away. More

by nancy.faye.smith
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hans Schackmann
September 11, 2026

The customer services is excellent, always explaining what you need and the please is clean. I love their customer services More

by Anaposadam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley Rushing
September 10, 2026

I recently purchased a 2021 Audi Q3 from Lexus of Southwest Houston, and it was hands down the best dealership experience I have ever had. My salesman, Chet, was incredibly friendly and personable. P More

by ms.prissi365
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chet, Ray Villarreal, Mylinh Tran-Salazar
Sep 13, 2026 -

Lexus of Southwest Houston responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus Southwest Houston! Please don't hesitate to reach out if there's anything additional we can do for you.

September 10, 2026

Courteous and friendly service excellent waiting area with snacks. But long wait for battery replacement. More

by NickLerma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
Sep 13, 2026 -

Lexus of Southwest Houston responded

Thank you for your kind words, NickLerma! We're thrilled to hear you enjoyed our courteous and friendly service along with the excellent waiting area and snacks. We apologize for the long wait for your battery replacement and appreciate your patience as we work to improve our efficiency to provide even more reliable service in the future. We hope to see you again soon!

September 09, 2026

Very kind peope. Everyone seemed to always have a smile on their faces. Thank you More

by Spicermarie4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Sep 13, 2026 -

Lexus of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 08, 2026

I had a great experience with their car maintenance service. The staff was professional, friendly, and knowledgeable. They explained the work clearly, completed the service on time, and took great care More

by Suresh M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue (josh) Garcia
Sep 09, 2026 -

Lexus of Southwest Houston responded

Hi Suresh, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 08, 2026

Kelly was excellent. Personality awesome. Explained everything and potential cost. Extremely satisfied with her work, honesty and explanation of all needed and why. Give More

by Onetia Materre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
Sep 09, 2026 -

Lexus of Southwest Houston responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 05, 2026

The customer service was very prompt and courteous to the car owner's needs in order to provide a comfortable trustworthy maintenance.. More

by parttimeent7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Sep 06, 2026 -

Lexus of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 04, 2026

Lexus of Southwest Houston always provides me the best service out of all the lexus dealers i’ve been to. Thank you Hunter for the customer service. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett
Sep 06, 2026 -

Lexus of Southwest Houston responded

Hi Kevin, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

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