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Lexus of Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.8
2,971 Reviews
Call Dealership (800) 256-6225
View Awards

10025 Southwest Freeway

Houston, TX

77074

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Showing 2,971 reviews

October 17, 2026

Josue Garcia was great to work with. He made it simple and easy and a great communicator durning my service today. More

by Emiliomartinezusmc08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Garcia *****, Ray Villarreal, Mylinh Tran-Salazar
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October 17, 2026

Everything about my experience was top tier. . loved every minute’🔥🔥🔥My salesman was everything and more More

by Avictorian407
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
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October 16, 2026

My service advisor, Vincent parlance, was excellent. and answered all my questions and concerns. Rate him highly. More

by Romybace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Parlante
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Oct 17, 2026 -

Lexus of Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you have any further questions, please don't hesitate to reach out!

October 16, 2026

I am a repeat customer to Houston Group 1 Service center and must say that this is a great center. I have found the staff to be very efficient, friendly, and helpful! My Service Advisor, Kelly, was a breat More

by Tyfiny
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Callaway
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Oct 17, 2026 -

Lexus of Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 16, 2026

Great service. Personable service advisor. Just one minor issue in that they forgot to give me the complimentary wash More

by Bonnie b
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal
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Oct 20, 2026 -

Lexus of Southwest Houston responded

Thank you for your kind words, Bonnie. I'm glad to hear you received great service and found our advisor personable. I appreciate your feedback regarding the complimentary wash, and I understand how that could be disappointing. We strive for professionalism and integrity in every interaction, and your input helps us improve our teamwork and service.

October 14, 2026

It was my first visit at this dealership. I made an appointment and Kinley R greeted me and made me feel welcome. She explained to me the process and what to expect. Kinley updated me on the More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rushing, Kinley
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Oct 15, 2026 -

Lexus of Southwest Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Please don't hesitate to reach out if there's anything additional we can do for you.

October 14, 2026

Excellent service. Exceptional customer service by Esner. I will definitely come back to Lexus Service center More

by Leuyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esner
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Oct 15, 2026 -

Lexus of Southwest Houston responded

Hello Leuyen, we are very happy to have provided you with such a positive experience! We can't wait to see you again. Have a great day.

October 14, 2026

Excellent dealership experience! Friendly staff, transparent pricing, smooth process, and outstanding customer service. Highly recommend to everyone! More

by goanfamily6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gilbert Gaitan
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Oct 15, 2026 -

Lexus of Southwest Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. Thanks for the recommendation, and have an amazing day!

October 13, 2026

My experience was below expectations. It felt unorganized and disjointed. This was certainly not a Westside Lexus experience and I hope to continue the rest of my services at Westside. More

by emily7070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
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Oct 16, 2026 -

Lexus of Southwest Houston responded

Thank you for sharing your feedback. I am very sorry to hear that your visit felt unorganized and did not meet the level of service you expect from Lexus Southwest Houston. Providing a seamless and exceptional experience is always our goal, and I regret that we fell short during your visit. I would appreciate the opportunity to learn more about what occurred and review your experience personally. Please feel free to contact me directly at 713-995-2414 or hkaminga@group1auto.com at your convenience. Your feedback is important to us, and I would welcome the chance to address your concerns and work toward restoring your confidence in our service department. Holly Kaminga, Service Director

October 12, 2026

It is very convenient and easy to work with this dealership. They are prompt and will take care of the issues very well More

by Amy B
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
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Oct 13, 2026 -

Lexus of Southwest Houston responded

Hello Amy, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

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