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Lexus of Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.8
2,591 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 2,591 reviews

March 24, 2026

Great service along with friendly staff, I wish they could improve in reducing the time for people with an appointment to get the service done More

by gholamnet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Report | Print
March 24, 2026

Greeted at my car upon arrival at 1 pm for appointment. Service completed in 1hr 40min. More

by TP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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March 20, 2026

Marlon Romero has been our service rep for years and his customer service and professionalism has never wavered! He’s very knowledgeable, courteous, respectful, and mindful of your time. More

by ioneal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Report | Print
Mar 23, 2026 -

Lexus of Southwest Houston responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus Southwest Houston. If you have any further questions, please don't hesitate to reach out!

March 19, 2026

Everyone was not very friendly or helpful. I was treated like just another number. No personal experience. Once I refused the extra work on my car, I was whisked out the door and put on my way More

by normajeanrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt - windshield repair
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Mar 25, 2026 -

Lexus of Southwest Houston responded

Thank you for sharing your comments. I apologize that the experience did not meet your expectations. I will share your feedback with our team so that we can improve future service visits. Plesase contact me at 713-995-2414 if I can assist you with any service-related issues. Holly Kaminga Service Director

March 18, 2026

Kevin Bayer provided excellent maintenance service. Kind, cordial & exemplary professional. He always provided meaningful updates and took care of the service in quick time. Highly recommended More

by S. S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
Report | Print
Mar 22, 2026 -

Lexus of Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

March 18, 2026

Cleaning of car was poor, was not vacuumed. Did not do a requested service had to to bring back. It was taken care of quickly and properly but Wasted my time. More

by schocker111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephen Silva
Report | Print
Mar 20, 2026 -

Lexus of Southwest Houston responded

Thank you for sharing your comments. I apologize for the inconvenience caused by the incomplete service and quality of the car wash. Please stop by at your convenience and we will be happy to perform a complimentary wash and vacuum. Jesse Rodriguez Service Manager jrodriguez1@group1auto.com

March 17, 2026

Thien "TN" Nguyen is great! Highly recommend l! i bought both a new and used vehicle from him! More

by Jenjencuevastab
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Annie is good!, Mylinh Tran-Salazar
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Mar 17, 2026 -

Jenjencuevastab responded

thien is very professional he listens more . he is not too wordy plus he has pleasant personality. most importantly he is not pushy i meant to say he doesnt force you to take his opinions. of course he doesnt need to convince people to buy lexus. the car is proven and tested for durability. my next car? ... still lexus😍

Mar 20, 2026 -

Lexus of Southwest Houston responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lexus Southwest Houston. If you have any further questions, please don't hesitate to reach out!

March 17, 2026

David was amazing to work with. He ensured I got into the perfect vehicle for me. He was very responsive and honest. More

by kiranvirani786
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Capin, Ray Villarreal, Mylinh Tran-Salazar
Report | Print
Mar 17, 2026 -

Lexus of Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 16, 2026

From start to finish the experience was great. Esner was customer service at its finest More

by Mlhoward39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esner
Report | Print
Mar 17, 2026 -

Lexus of Southwest Houston responded

Hello, we're happy to hear you had such a positive experience with Esner. We hope to be of service to you again in the future. Best wishes, Lexus Southwest Houston

March 15, 2026

Kevin was Very kind and personable. Kept me updated on what was going on and when my vehicle was ready for pickup More

by qudus19902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer , Mylinh Tran-Salazar
Report | Print
Mar 17, 2026 -

Lexus of Southwest Houston responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you

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