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Lexus of Southwest Houston

Houston, TX

4.8
2,491 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 2,491 reviews

February 08, 2026

Was extremely satisfied with the advisor Randy Lemp. Very professional and helpful. Kudos to him. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Lemp
February 08, 2026

Mr. Edward was very nice and kind and very professional. He listened to us every he did how want. Because of him everything went smoothly. I will recommend him my friends and family More

by mosammat.begum
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Edward
February 08, 2026

As usual amazing service. Easy to schedule and Derreck Castillo polite, welcoming and very informative throughout. Also helped explain some features in new car (still learning More

by LRB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derreck Castillo
February 08, 2026

Excellent Service. Cris Garner is the Best you guys have on the team. I recommend as you guys 1 More

by oscarclay76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cris Garner, Ray Villarreal, Mylinh Tran-Salazar
February 07, 2026

Great experience at the dealership, fast service and all personnel were attentive during my visit on a Saturday. More

by GV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
February 07, 2026

I had an amazing experience with Marlon at Lexus of Southwest Houston. My car battery needed to be replaced, and Marlon went above and beyond by arranging for someone to come directly to my home to tak More

by cmsalazar2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
February 06, 2026

Excellent customer service. . Marlon is the best when it comes to telling me about my car what’s needed and what I will be paying before the service is done. More

by Kagibson00324
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
February 06, 2026

My husband took my car for service He became ill they were very helpful. Called an ambulance and stayed with him til it arrived They kept my car until the following day when I was able to pick it back More

by Ann.polemenakos
Recommend Dealer
Yes
Employees Worked With
Stevie
February 04, 2026

The dealership was busy but efficient. Kevin Martinez was my advisor and he communicated very well with me about my vehicle. More

by ericka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Feb 07, 2026 -

Lexus of Southwest Houston responded

Hi Ericka, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

February 04, 2026

We took our car in for warranty work thy had the car over two weeks. Service advisors did not communicate well. I had to request someone call me. The car radio still doesn’t work. More

by cbrandt955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kinsley
Feb 06, 2026 -

Lexus of Southwest Houston responded

Thank you for sharing your concerns. I apologize for the lack of communication from your service advisor and I’m sorry to hear that the problem with your vehicle was not resolved. A service manager will contact you to review the issue and make arrangements to ensure that the problem gets resolved. I will also speak with the service advisor so that we improve future communication with our guests. Holly Kaminga Service Director hkaminga@Group1Auto.com

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