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Sterling McCall Lexus

Houston, TX

4.8
1,642 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,642 reviews

February 12, 2025

We were traveling on vacation and needed a 30k service on our Lexus. Marlin Romero responded promptly to our short notice request for an appointment. The got us in. did a great job and sent us on the road. More

by Accordionlady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlin Romero
Feb 17, 2025 -

Sterling McCall Lexus responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

February 11, 2025

Service was great, my advisor Hunter and team, handled my car with care and returned it to me in a reasonable time. I Will definitely keep having my car serviced at this location. More

by Demetria2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Feb 13, 2025 -

Sterling McCall Lexus responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 11, 2025

Sterling McCall is ALWAYS a great experience for me. The staff is friendly and helpful always. The location is always clean and welcoming. Marlon is an absolute joy to work with. More

by Blount
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
Feb 12, 2025 -

Sterling McCall Lexus responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 11, 2025

I am a customer of SML for 25 years! !! My family is very happy to work with SML More

by Roman.Niemer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar
Feb 12, 2025 -

Sterling McCall Lexus responded

Hello Roman, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 11, 2025

Ray was excellent! He was knowledgeable, honest, and respectful. I will forever be a Lexus customer because of my experience. More

by jeremiahmendoza408
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal
Feb 12, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 10, 2025

Service Advisor Marlon very helpful and pleasant. Work done well and in a timely manner. Waiting area clean and welcoming. More

by Jmaher99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Feb 13, 2025 -

Sterling McCall Lexus responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 10, 2025

Great place to have your vehicle service with amazing personality and experience from the service advisor and management team. Thank you so much. More

by Z.hanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Feb 13, 2025 -

Sterling McCall Lexus responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 10, 2025

Marlon Romero Service Advisor very pleasant and helpful. Waiting area clean, welcoming. Service done well and in a timely fashion. More

by Jmaher99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Feb 13, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 10, 2025

I have been with Lexus for the past 15 years. They are personable and listen to what your needs are. I cannot say enough about their Service Advisors. I have known my Service Advisor for as long More

by wcsimms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Torres
Feb 12, 2025 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

February 09, 2025

Overall a great experience with the service for my SUV on 85K check points. I am happy with the professionalism of the service advisor, Jose. More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Feb 12, 2025 -

Sterling McCall Lexus responded

Hi Cynthia, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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