Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Southwest Houston
Houston, TX
2,595 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,595 reviews
March 26, 2026
The wait times are just too long. This is my fourth time taking my car for maintenance. I always book early, but I always wait for more than 4 hours. And the car wash has never been c This is my fourth time taking my car for maintenance. I always book early, but I always wait for more than 4 hours. And the car wash has never been clean. More
by sublime36
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
March 26, 2026
I have No complaints. Everyone was cordial and the waiting area was comfortable . I could do with a shorter wait but overall this visit was good Everyone was cordial and the waiting area was comfortable . I could do with a shorter wait but overall this visit was good More
by swath_gloat6t
Employees Worked With
Cody
March 26, 2026
Danh took the time to go in detail about my new purchase. Tuan was able to help me comb through the features I really needed in my vehicle. In addition, Danh got me a complimentary Uber back to the dealersh Tuan was able to help me comb through the features I really needed in my vehicle. In addition, Danh got me a complimentary Uber back to the dealership and Tuan waited for me to make sure I understood everything for the SUV. More
by ib
Employees Worked With
Ray Villarreal
March 20, 2026
Marlon Romero has been our service rep for years and his customer service and professionalism has never wavered! He’s very knowledgeable, courteous, respectful, and mindful of your time. customer service and professionalism has never wavered! He’s very knowledgeable, courteous, respectful, and mindful of your time. More
by ioneal
Employees Worked With
Marlon Romero
March 19, 2026
Everyone was not very friendly or helpful. I was treated like just another number. No personal experience. Once I refused the extra work on my car, I was whisked out the door and put on my way I was treated like just another number. No personal experience. Once I refused the extra work on my car, I was whisked out the door and put on my way. The ONLY redeeming part of my experience there was Matt, who helped me with my window rock repair. He was friendly and very helpful. This was my first time in your dealership and not a very good first impression. Improvement is needed in your customer service experience. More
by normajeanrose
Employees Worked With
Matt - windshield repair
March 18, 2026
Kevin Bayer provided excellent maintenance service. Kind, cordial & exemplary professional. He always provided meaningful updates and took care of the service in quick time. Highly recommended Kind, cordial & exemplary professional. He always provided meaningful updates and took care of the service in quick time. Highly recommended More
by S. S.
Employees Worked With
Kevin Bayer
March 18, 2026
Cleaning of car was poor, was not vacuumed. Did not do a requested service had to to bring back. It was taken care of quickly and properly but Wasted my time. Did not do a requested service had to to bring back. It was taken care of quickly and properly but Wasted my time. More
by schocker111
Employees Worked With
Stephen Silva
