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Lexus of Southwest Houston
Houston, TX
2,438 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,438 reviews
January 19, 2026
I was told it would take about 2 1/2 hours and I was there 3 1/2 hours without any updates from the rep. My car was sitting out in the parking lot when I went to check on it so no telling how long it ha there 3 1/2 hours without any updates from the rep. My car was sitting out in the parking lot when I went to check on it so no telling how long it had been out there and I had to ask for the rep who immediately came in process the paperwork. Also ask for a technician and was provided one immediately Gabriel was awesome!!! More
by pschaepernoe
Employees Worked With
Gabriel was outstanding
January 18, 2026
Today is my first visit for oil change on my car. The person who helped me stated that I’ll get a complimentary car wash and vacuum but they didn’t wash or vacuum my car. The person who helped me stated that I’ll get a complimentary car wash and vacuum but they didn’t wash or vacuum my car. More
by rubymoon.nguyen
Employees Worked With
Service advisor: Mira Nazal
January 17, 2026
I have been your location for many years, and it was always my daughter favorite place to visit when she was young. Something happened this time was not my expectation to hear one person say “that is to always my daughter favorite place to visit when she was young. Something happened this time was not my expectation to hear one person say “that is too bad, you come early than your appointment “. One of managers came to apologize for his behavior. Lucky David stepped in to save this bad situation. David’s soft speaking and good listening had calmed down me gradually and turned into a very pleasant conversation. David knowledge of the uniform present a company code value. I have pleased to request David to schedule the next service with him. A great person makes a great company! More
by Tong
Employees Worked With
Jesse Rodriguez
January 17, 2026
Sterling McCall lexus was a great experience. Our salesperson Chet was wonderful. He was very helpful and patient with us. He was very good at communicating with us about our car and keeping us u Our salesperson Chet was wonderful. He was very helpful and patient with us. He was very good at communicating with us about our car and keeping us updated on the status of our car since the car had to me shipped here from the port. Once the car arrived it was a quick and easy process…in and out. He took the time to walk us thru the whole car and show us how to use all the features of the car. I will definitely refer all my friends are are looking for a new or used lexus. More
by anthony.quang
Employees Worked With
Chet Sourn
