Lexus of Southwest Houston
Houston, TX
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Mr. Edward was very nice and kind and very professional. He listened to us every he did how want. Because of him everything went smoothly. I will recommend him my friends and family He listened to us every he did how want. Because of him everything went smoothly. I will recommend him my friends and family More
As usual amazing service. Easy to schedule and Derreck Castillo polite, welcoming and very informative throughout. Also helped explain some features in new car (still learning Easy to schedule and Derreck Castillo polite, welcoming and very informative throughout. Also helped explain some features in new car (still learning everything as prior car was 2004! Lots has changed since those models). Service quick and professional. Will definitely return. More
I had an amazing experience with Marlon at Lexus of Southwest Houston. My car battery needed to be replaced, and Marlon went above and beyond by arranging for someone to come directly to my home to tak Southwest Houston. My car battery needed to be replaced, and Marlon went above and beyond by arranging for someone to come directly to my home to take care of it. The process was convenient and completely stress-free. He made sure everything was handled smoothly from start to finish. This level of customer service is truly exceptional. Thank you, Marlon, for making what could have been a hassle such an easy experience. More
Excellent customer service. . Marlon is the best when it comes to telling me about my car what’s needed and what I will be paying before the service is done. . Marlon is the best when it comes to telling me about my car what’s needed and what I will be paying before the service is done. More
My husband took my car for service He became ill they were very helpful. Called an ambulance and stayed with him til it arrived They kept my car until the following day when I was able to pick it back were very helpful. Called an ambulance and stayed with him til it arrived They kept my car until the following day when I was able to pick it back They helped to make a stressful situation better When I came to pick up my car today they asked how he was doing. and sent him get well wishes More
We took our car in for warranty work thy had the car over two weeks. Service advisors did not communicate well. I had to request someone call me. The car radio still doesn’t work. two weeks. Service advisors did not communicate well. I had to request someone call me. The car radio still doesn’t work. More


