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Lexus of Southwest Houston
Houston, TX
2,998 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,998 reviews
November 04, 2026
Competitor ran error codes to check HVAC actuators that appeared to not operating correctly. I was told that the entire dashboard needed to be removed and HVAC box assembly would have to be replaced as mul appeared to not operating correctly. I was told that the entire dashboard needed to be removed and HVAC box assembly would have to be replaced as multiple error codes. Cost over $5k. Lexus of Southwest Houston found no error codes and the system is currently acting as designed - cold air both driver and passenger side. More
by Rettemp
Employees Worked With
Jon-Philippe Laurenceau
November 04, 2026
Amazing service! Van took care of me and I was able to buy my dream car in no time. I would recommend this place to anyone looking to buy at an affordable rate and to Van took care of me and I was able to buy my dream car in no time. I would recommend this place to anyone looking to buy at an affordable rate and to have a pleasant experience doing so. More
by Whitney
Employees Worked With
Van Blount
November 04, 2026
Always professional. Hospitable and accommodating. The advisors are very friendly and take the time to explain everything concerning my service visit from start to finish Hospitable and accommodating. The advisors are very friendly and take the time to explain everything concerning my service visit from start to finish. More
by beckybanes
Employees Worked With
Hunter Barrett
November 04, 2026
Esner have been my service technician for the last 3 years . He is very likable and I would definitely recommend him to my friends if they are looking for a professional technician like Esner. Good jo years . He is very likable and I would definitely recommend him to my friends if they are looking for a professional technician like Esner. Good job Esner!! More
by Ttlle
Employees Worked With
Esner
November 04, 2026
My wife took her 24 Lexus in for a windshield replacement. We have the windshield warranty. It took 3 hours at no replacement was done. They had at least 5 people call me to confirm the warranty. replacement. We have the windshield warranty. It took 3 hours at no replacement was done. They had at least 5 people call me to confirm the warranty. I gave them the name of the representative at Sewell who had the warranty information. It was a cluster mess. Lexus is a brand that you pay for. The brand represents service. Group 1 was awful and made this a bad experience. The windshield team then wanted pictures of the vehicle. The car was litteally there for 4 hours. Why did we have to take the pictures. I would not recommend Group 1 to anyone,. More
by Bradytex1
Employees Worked With
Everyone in the windshield department
October 31, 2026
Every time I walk into Lexus dealership it’s always a pleasure. Ashley Udall receives me with a warm smile and takes care of everything. My stress becomes her stress. She’s very good at her job. Excellen pleasure. Ashley Udall receives me with a warm smile and takes care of everything. My stress becomes her stress. She’s very good at her job. Excellent people skills. More
by slakaney
Employees Worked With
Ashley Udall
October 30, 2026
Exceptional experience. Every employee dedicated to making my visit from smoothly. The report from the mechanic including a video was thorough. My sales person, Jon was on t Every employee dedicated to making my visit from smoothly. The report from the mechanic including a video was thorough. My sales person, Jon was on top of everything and engaging. The car was clean. Everything was a great experience. More
by sashaadams
Employees Worked With
Jon Laurenceau
