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Lexus of Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.8
3,015 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 3,015 reviews

November 13, 2026

I needed brakes replaced on my Lexus RX350 and the service advisor was able to give me a break down of everything and have my vehicle back to me the same day. Quick and easy staff to work with at this More

by lexusNM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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November 13, 2026

Excellent Technical service as always and great assistance from my Service Advisor Mr Marlon Romero, I will return for service as needed Thanks More

by serafinlopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
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November 13, 2026

The dealership was very efficient. and informative. The service techs were extremely polite, kind and thorough. More

by dianesimmons2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Im not sure
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November 13, 2026

Scheduling was easy. The moment I pulled up to the dealership, everyone was helpful and kind. More

by nikkithuypham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Service Advisor
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November 12, 2026

Associate did an excellent job clearly explaining the service requested. Service requested was completed in a timely manner. More

by jamescheatham25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Oeel
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November 12, 2026

The staff are nice, good service , thanks I will be back again for the next oil change. More

by Kevin Huynh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar, Zak Warner, Lee Thibodeau
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November 12, 2026

My car oil change was done 1pm, but noboday let me know that after 1 hour. I wasted 1 hour for waiting. More

by Jae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian
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Nov 14, 2026 -

Lexus of Southwest Houston responded

Thank you for sharing your comments. I apologize for the lack of communication when your vehicle was finished. I will share your feedback with our team so that we can correct this issue and prevent it from happening in the future. Please contact me at 713-995-2414 if I can assist you with anything in the future. Holly Kaminga Service Director

November 12, 2026

Service rep. Jose is awesome. Dealership not so much. Went in for 60000 service. Lexus states certain items to be done as part of this service. However, the deale More

by Karin.jahn46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
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Nov 14, 2026 -

Lexus of Southwest Houston responded

Thank you for sharing your feedback. We are glad you had a positive experience with Jose Gutierrez, though we regret the frustration regarding the 60,000-mile service package and the additional cost for the spark plug replacement. Please contact me directly at 713-995-2414 so we can review Lexus’s recommended maintenance schedule together. I would appreciate the opportunity to resolve this concern and earn back your business. Holly Kaminga Service Director Lexus Southwest Houston (800) 256-6225 hkaminga@Group1Auto.com

November 11, 2026

Good service and attention was excellent. Service advisor Rushihg has tremendous knowledge and customer awareness. More

by dparker290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinley Rushing
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Nov 14, 2026 -

Lexus of Southwest Houston responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 11, 2026

I had a flat tire on Saturday afternoon. They got me into a loaner and took care of me and my car and I couldn’t be happier with the immediate support from my service advisor Mirra. I receiv More

by TXRed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mirra in Service
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