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Sterling McCall Lexus

Houston, TX

4.8
1,467 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,467 reviews

December 12, 2024

Marlon Ramero is a great advisor. He’s one of the main reasons why I have been getting my car serviced there for the past 18 years. Yes the same car for almost 18 years. I promise you More

by Stephanie Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Ramero
Dec 13, 2024 -

Sterling McCall Lexus responded

Hi Stephanie, we are very happy Marlon Ramero could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 12, 2024

Impressed with the time it took to do my Maintenance. The friendly attitude of everyone I encountered made me feel welcome and an important customer! Glad I chose Lexus🌟 More

by Mbabybenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Dec 13, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 12, 2024

This is my first time getting my Lexus serviced at Sterling McCall after moving to Texas. I had the pleasure working with the service manager, Larry Miller, whom assisted me with my concerns and agita More

by Jeffrey Phu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Miller
Dec 13, 2024 -

Sterling McCall Lexus responded

Hello Jeffrey, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 12, 2024

Want to thank Gilbert Gaitan, Llya Zaretsky & E Grayson, you guys are the very best! More

by dickiem6969
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gilbert Gaitan, Llya Zaretsky & E Grayson
Dec 13, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 12, 2024

The entire experience was a vibe, from the time I drove into the service center, the facility was immaculent and customer service was on point. More

by Myst@V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
Dec 14, 2024 -

Sterling McCall Lexus responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 12, 2024

Just disappointed at the quality of service, it was one of my main reason for buying a Lexus again More

by Lresqueda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse
Dec 20, 2024 -

Sterling McCall Lexus responded

Lresqueda, Thank you for sharing your comments. I am sorry to read that there was a problem during your service visit. Please contact me at 713-995-2621 and I will do my best to resolve the issue. Larry Miller Service Director lmiller@smlexus.com

December 10, 2024

The staff are professional and courteous. I like receiving updates re my car. The waiting room and restroom is clean. I enjoy the coffee and snacks. Great dealership! More

by mickeyj0224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David C.
Dec 12, 2024 -

Sterling McCall Lexus responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 10, 2024

Bait and switch at its finest with a heavy dose of commission breath! Recovered slightly when dealing with Dane and Stewart. More

by KP
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Dane
Dec 13, 2024 -

Sterling McCall Lexus responded

KP, Thank you for sharing your comments. I am sorry to read that you are dissatisfied with your purchase experience. If I can do anything to assist you, please don't hesitate to call me. Dane Babbitt Pre-owned Director dbabbitt@SMLexus.com

December 09, 2024

Great service and really appreciate the same service advisor, Marlon , is still with them. That says a lot. We have used them for over 16 years and would never use anyone else. Outstanding!!!! More

by Nealhosier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Dec 12, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 07, 2024

My service Rep Jose was pleasant and kept me updated on the completion of my vehicle. More

by Dananmayberry71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose- Service Rep
Dec 12, 2024 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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