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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,096 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,096 reviews

July 25, 2024

Very pleased with the service and the advisor. The waiting area is very good with several amenities. More

by Roop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Jul 26, 2024 -

Sterling McCall Lexus responded

Roop, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 25, 2024

it was my first visit to check my vehicle and make inspection, i was impressed how the store was clean and having all customers` needs available also the service advisor "Francisco" was so friendly a More

by Rafik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
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Jul 26, 2024 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We hope you have a great day!

July 25, 2024

Speedy and great customer service. Will always service the car there. Great waiting room for service More

by makmight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Parra
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Jul 26, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 24, 2024

Great service and greate people to work with. Very friendly staff and supportive crews to get best out of. More

by Rana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Report | Print
Jul 26, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 24, 2024

I was very pleased with the service. Van Lim , salesperson , who helped me was very knowledgeable and helpful. He was very patient and prompt in answering any questions I had. More

by Aju2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Van Lim, Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Jul 25, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 24, 2024

Very clean a relaxing place to wait on your vehicle. The worker are very polite and courteous. More

by reggieshanks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
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Jul 26, 2024 -

Sterling McCall Lexus responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 23, 2024

The lexus dealership provides great service. My service advisor has provided me and my family with great professional service. More

by Preston
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Marlon
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Jul 24, 2024 -

Sterling McCall Lexus responded

Hi Preston, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 22, 2024

Have your check book ready and all your credit cards. Friendly but very expensive. Ouch! More

by baugh7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Report | Print
Jul 25, 2024 -

Sterling McCall Lexus responded

baugh7, Thank you for sharing your comments. I am sorry to read that you were unhappy with your recent service visit. We conduct ongoing price comparisons with other repair facilities in our market to ensure that our prices are competitive. Please contact me at 713-995-2621 and I will be happy to review the service charges from your visit. Larry Miller Service Director lmiller@smlexus.com

July 22, 2024

Precisely as expected. Jeff was great at setting and meeting expectations. Car drives like a dream More

by hits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
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Jul 26, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy Jeff could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 22, 2024

Fast, excellent service. Great communication. Nice and comfortable service lounge with wifi and unlimited refreshments. More

by Mario
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Udall
Report | Print
Jul 26, 2024 -

Sterling McCall Lexus responded

Hi Mario, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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