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Sterling McCall Lexus

Houston, TX

4.8
1,380 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,380 reviews

November 13, 2024

Matthew was my adviser today. He kept me updated on the workings on my car.He changed the battery on my car key too. More

by mora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Nov 14, 2024 -

Sterling McCall Lexus responded

Hi Mora, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

November 13, 2024

I have been coming to Sterling McCall for many years. Due to the outstanding care I receive from people like Larry Miller your Service Manager to Derrick my service adviser. Thank you for always making More

by happygirl46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Miller Service Manager
Nov 14, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 13, 2024

Very pleased overall with the fine vehicle repair services received today. My service advisor was very helpful in advising me on the needed services, verses the optional ones that could be postpone More

by Warranty Service Experience
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick
Nov 14, 2024 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 12, 2024

It took about 2 hours that was more than l expected. Other than that everything went well. Had a good lounge with refreshments. The young lady who was the service advisor was very helpful and pleasant. More

by Chandymail2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Service advisor and Kameron technology advisor
Nov 14, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

November 12, 2024

Mr. David Cortes, the service consultant was awesome. He made sure that everything was taken care. He updated me the progress on the service. Really appreciate the services rendered by him. I recommend him More

by Saji Joseph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Cortes
Nov 13, 2024 -

Sterling McCall Lexus responded

Hi Saji, thank you for your kind review; we are happy to pass along your comments to David here at Sterling McCall Lexus! Thanks again for the recommendation, and have an amazing day!

November 12, 2024

Sterling McCall Lexus always provides a prompt, customer friendly and classy experience! Love it there! More

by Dmann1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Nov 13, 2024 -

Sterling McCall Lexus responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

November 12, 2024

Everything about this dealership is consistently good. I have nothing to add because there have not been any significant problems. More

by Mgornek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres, Shelece Campbell
Nov 14, 2024 -

Sterling McCall Lexus responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 12, 2024

They are very attentive to what needs to be done. Easy to schedule and communicate with. Kevin is great! More

by tuckerette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
Nov 14, 2024 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. If you have any further questions, please give us a call. We're always happy to help!

November 11, 2024

I liked that my service advisor wore a tie. He looked very professional and was easy to distinguish from the others. More

by Msmithengr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Cortes
Nov 13, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! We are always more than happy to assist you if anything else comes up. Take care!

November 11, 2024

We received great customer service. From scheduling to getting the loaner vehicle, it was all a great experience. Josh was very professional and knowledgeable. More

by Lexus teacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Nov 13, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Josh here at Sterling McCall Lexus! We are always more than happy to assist you if anything else comes up. Take care!

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