Sterling McCall Lexus

Bought a used Lexus from another dealership, but the Lexus is still under factory warranty. Took it up there to do a through once over and have the brakes checked. David Wurman (service advisory) was Lexus is still under factory warranty. Took it up there to do a through once over and have the brakes checked. David Wurman (service advisory) was very helpful, had the vehicle inspected and gave me a detailed itemized quote of the needed items. Also replaced the battery under warranty when it failed a charge test. Just for taking in the vehicle, it was washed and looked better leaving then when it was taken in. Hope to continue having great service with my new ownership of this Lexus. This dealership is very convenient for me because it is close to the house. More

Van Lim was very professional and accommodating! He got us into our new Lexus NX350 very quickly. I will recommend Lim and Sterling McCall Lexus to anyone in search of a new vehicle. Thank you Van! He got us into our new Lexus NX350 very quickly. I will recommend Lim and Sterling McCall Lexus to anyone in search of a new vehicle. Thank you Van!!! More

Never answered my questions. Emailed a list of questions, and never got a reply. The only person who contacted me was a sales manager asking about my experience with the sales st Emailed a list of questions, and never got a reply. The only person who contacted me was a sales manager asking about my experience with the sales staff. Replied that no one ever answered my questions, so they are obviously not interested in customer service. More

service advisor was not knowledgable, gave the quote on the phone n not able to honor the promise at the end. management even knew it was advisors mistake still would not honor the price. if you can't hono the phone n not able to honor the promise at the end. management even knew it was advisors mistake still would not honor the price. if you can't honor what you had told people, that's means this is not a decent business to deal with. I had bought all my lexus n serviced there, this visit will be the last one. DONE W Sterling Mccall. More

We've been buying and servicing our Lexus vehicles through this dealer for over 15 years. Our recent service department experience was the worst we've ever experienced. This dealer is not what it used through this dealer for over 15 years. Our recent service department experience was the worst we've ever experienced. This dealer is not what it used to be. Brought our LX 570 in for service with a suspension error message. They said it needed new spark plugs, so we paid to have them replaced. When we picked it up, the engine was missing so badly it wasn't even driveable and still had the error message. Took it back in and they said the engine needed a valve job for over $5,000. Keep in mind this dealer had done every service since new on the car and it was running just fine before we took it in to service, now it's not driveable...all for an electrical problem??? . They have refused to make it right. You make you own judgement whether you want your car and your long term dealer relationship treated this way. We will be changing dealerships... More

This week I purchased a 2019 Mercedes Benz E450 Wagon from Sterling McCall Lexus, Houston. While everything went "sort of ok" I never felt that I was in good hands. While the salesperson was very frien from Sterling McCall Lexus, Houston. While everything went "sort of ok" I never felt that I was in good hands. While the salesperson was very friendly, their "NO HAGGLE NO HASSEL" position on pricing that is posted everywhere, could also have read "TAKE IT OR LEAVE IT" when came to their approach. While I understand the benefits of placing a holding deposit ($1000) if one want to "secure" the car, no receipt of this amount was provided, and while it was refunded to my Credit card, they "forgot" to credit it to the sales transaction. I had to press quite hard to get the final credited back. Maybe it was because I did not use Lexus' financing, and used by own Credit Union, (with much better rates) but the finance team were unhelpful and unfriendly, doing the exact minimum only. The salesperson did come in on his day off so I could pick up the car the day that was convent to me, which I think was kind. Very upset that when test driving the car, there was no front bumper licensee plate mount (i hate that look) and therefore no ugly holes in the $2500 front fender. When I came to pick up the car, Lexus had drilled holes into the front bumper and added and Ugly Lexus License plate mounting bracket. So now when i take that ugly bracket off, I have two holes drilled in to an otherwise perfect clean lines front bumper. I was quite upset about that. I was always told by "people" that Lexus Service was great....well that was not my experience when buying my used 2019 Mercedes Benz E450 Wagon from Sterling McCall Lexus. More

I recently bought a pre-owned 2020 Acura from this dealer and requested an extended warranty. The price was higher than expected but I was talked into including the price in the loan. Less than a week later and requested an extended warranty. The price was higher than expected but I was talked into including the price in the loan. Less than a week later I changed my mind and made a written request to cancel to the Finance Mgr and General Manager. Neither had the courtesy to respond. I now find I signed a non-cancellation contract. Shame on me and shame on them for not fully explaining the terms. I’m now a dissatisfied customer who will tell everyone I know about this unscrupulous dealer. More

I’ve been trying to contact the technology expert for a about a week concerning a warning light on my new Lexus. So far no success. I can neither get a person to answer or return call. about a week concerning a warning light on my new Lexus. So far no success. I can neither get a person to answer or return call. More

Worst experience at the dealership where we have brought the same vehicle 5 times to them for the same issue that they have not been able to resolve. The service director, Larry Miller, and service manager the same vehicle 5 times to them for the same issue that they have not been able to resolve. The service director, Larry Miller, and service manager Paul Zapata, both raised their voices at us when we brought our Lexus to get it fixed due to a defective screen. They are saying that they have to repeat the same process again that they did the three other times that they looked at the car. They were very rude, condescending, demeaning and had a very unprofessional attitude. I would not recommend taking business there for service work. More

This review is written to applaud my long time Service Advisor (since 2013) Kevin Bayer for being knowledgeable and assuring. Kevin demonstrates a working knowledge of the ES350 and has always proven to Advisor (since 2013) Kevin Bayer for being knowledgeable and assuring. Kevin demonstrates a working knowledge of the ES350 and has always proven to be competent and accurate. In addition Kevin is personable. Kevin is all things good in the world of customer interface. Every time I leave Sterling McCall Lexus, I feel as though I am driving a new car off the lot. Performance and driveability are top notch. Thank you Kevin Bayer. More