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Sterling McCall Lexus

Houston, TX

4.8
1,709 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,709 reviews

March 13, 2025

Horrible service, rude stuff, unprofessional. Everybody on their phones. Did not keep with the schedule. If calling, you will be put on hold for 30 min!!! I can not believe it, how service at lex More

by eilin91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Mar 16, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you were unhappy with your recent dealership visit. I would like to find out more about your visit, but I am unable to locate your customer records with the information provided in the review. Please contact me at 713-995-2410 and I will do my best to resolve the issue. Mylinh Tran-Salazar General Sales Manager Sterling McCall Lexus (713) 995-2410 mtransalazar@SMLexus.com

March 12, 2025

On time service. Everything was taken care of and vehicle was delivered on time . Marlon did a great job of helping me understand everything. More

by predent30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
Mar 16, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be so helpful during your experience here at Sterling McCall Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

March 12, 2025

Great experience today. They were friendly, professional and kept me informed.although there was several things the addressed during the visit,I was told ahead of time what More

by sandrarobinson1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
Mar 14, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 12, 2025

They have a comfortable set up, but my regular maintenance often ends in expensive problems. My car has less than 64k miles in over 10 years. They’re always unexpected. More

by Cozettee_thomas
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
Mar 15, 2025 -

Sterling McCall Lexus responded

Hi there, I would like to get some more details about your experience with us Please reach out to us at (713) 995-2600 so we may assist you in moving forward toward a resolution.

March 12, 2025

Josh was efficient, friendly and communicative. The service was completed in a short time. And the loaner car minimized my down time. More

by rgflesher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Mar 16, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 12, 2025

Completely satisfied with the services at Sterling Mccall Lexus,Service advisor name Kevin Martinez super friendly and knowledgeable.Great work, and well done for completing it so quickly. Waiting lounge s More

by khanhle_77099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Mar 15, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 12, 2025

The service department is second to none. The professionalism that the team has is priceless. They make you feel l8ke family from the moment you turn into the dealership. Thanks Marlon More

by Its a "COLE" World
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MARLON, Mylinh Tran-Salazar
Mar 16, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 11, 2025

Excellent customer service and customer amenities. Office cubicles allowed me to continue working while waiting. More

by Mlg2473
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Mar 15, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 11, 2025

Great service, great product, decent sales staff, helpful service people, comfortable environment and waiting area More

by Tbone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
No one
Mar 15, 2025 -

Sterling McCall Lexus responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 11, 2025

My service consultant Kevin Bayer is very attentive and thorough he has been my consultant for a long time and like his professional attitude he delivers all the time More

by jada0612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
Mar 13, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be supportive during your experience here at Sterling McCall Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

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