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Sterling McCall Lexus

Houston, TX

4.8
1,380 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,380 reviews

November 20, 2024

Noe was very friendly and helpful. I Highly recommend working with him. He answered all my questions. He was very patient throughout the whole process. More

by Dia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noe
Nov 22, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Noe here at Sterling McCall Lexus! Thanks again for the recommendation, and have an amazing day!

November 19, 2024

The service was efficient and professional. Communication was easy and checkout was quick. The service manager was very helpful. More

by whyslop1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew?
Nov 21, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 19, 2024

Donavan Thomas was an amazing salesmen and the helped get me out of the door in the best vehicle for me More

by jomj15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donavan Thomas
Nov 21, 2024 -

Sterling McCall Lexus responded

Hi, thanks for your praise and kind comments about Donavan. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 19, 2024

Marlon is a knowledgeable, caring, polite and helpful staffer. We have aleays trusted his judgment and recommendations. More

by ghortobagi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
Nov 21, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Marlon here at Sterling McCall Lexus! We do hope we can be of assistance in the future. Take care!

November 19, 2024

The facility is always in superb condition. Their customer service is impressive thus continuously you’re drawn back. The elite service of providing video footage of needed repairs is greatly a More

by Shaon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Walker
Nov 21, 2024 -

Sterling McCall Lexus responded

Hi, your wonderful feedback and rating mean a lot to us. Thank you, and have a fantastic day!

November 19, 2024

Juan is very nice, he helps us with everything and wants to earn our business More

by Ho.hanna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan
Nov 22, 2024 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Juan here at Sterling McCall Lexus! We do hope we can be of assistance in the future. Take care!

November 19, 2024

From the beginning of purchasing my vehicle up until, it's been 5 years or more, I must say that I have nothing but good service. More

by Vest123oria
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Don't recall everyone's name. Paul zapata, is one
Nov 22, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy we could provide you with a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

November 18, 2024

Katie Medina was amazing. Quick service and great amenities while waiting for the service. Paid $68 final invoice for oil service including multi point inspection of the vehic More

by nish.the.aviator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Medina
Nov 21, 2024 -

Sterling McCall Lexus responded

Hi, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!

November 18, 2024

Jeff is a phenomenal asset to Lexus and one of the main reasons I pay the high prices for my old car…. Is because of Jeff. So Thank you Jeff More

by sajanthomas04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Nov 21, 2024 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We can't wait to see you again, have a great day.

November 18, 2024

I had to have my key fob replaced. They are ridiculously expensive and it turned out the key didn't fit and they have to do another one. I have to go back to the dealership which is More

by b_lavigne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ray Villarreal
Nov 21, 2024 -

Sterling McCall Lexus responded

b_lavigne, Thank you for sharing your comments. I am sorry to read that you are unhappy with your recent service visit, and I apologize that the key shank did not fit the key fob. I will share your feedback with our team so that we can improve our customer service. I hope that you will give us the opportunity to earn your business in the future. Larry Miller Service Director lmiller@smlexus.com

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