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Sterling McCall Lexus

Houston, TX

4.8
1,709 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,710 reviews

June 16, 2023

Josh is an amazing advisor he always takes care of me and make sure my car has been taken care of. He is very professional at his job. They need more josh in this world. More

by Eskine jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Jun 21, 2023 -

Sterling McCall Lexus responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 16, 2023

Excellent service as always, courteous, friendly, clean, professional and knowledgeable about your vehicle and safe place More

by 222ivory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
Jun 21, 2023 -

Sterling McCall Lexus responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 15, 2023

Great location and great service. Service advisor was updating the information of the vehicle during my stay there.The service of the vehicle was done on promised time. More

by bino_thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett
Jun 19, 2023 -

Sterling McCall Lexus responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 15, 2023

Excellent service performed by Sterling McCall Lexus on my 2020Lexus Rx350 at my 25000 mile visit. The service manager offered thorough explanations of the work performed and everything was completed in a More

by jandljoseph37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Jun 19, 2023 -

Sterling McCall Lexus responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 15, 2023

Clean, spacious, and very accommodating! Good treats, complimentary water and coffee. Courtesy, kind and helpful! More

by coyedward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Page
Jun 15, 2023 -

coyedward responded

The very best dealership in Houston!

Jun 15, 2023 -

coyedward responded

Great service!

Jun 15, 2023 -

coyedward responded

Justin is the best professional service technician at the dealership.....hands down!

Jun 15, 2023 -

coyedward responded

Great

June 14, 2023

Had a great experience with Tufan, he took his time and didn’t pressure me. When my vehicle came in he took his time and showed me the in’s/ out’s of the car and contacted me later to checkin on me. More

by debster1971
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelece Campbell
Jun 16, 2023 -

Sterling McCall Lexus responded

Reviews like this give us motivation and help us ensure we provide high-quality care. If you're ever in need of more help, please let us know!

June 14, 2023

The dealership is always top notch. Today was the first time in 12 years that I was a bit disappointed. The service agent said the car would be washed and it wasn’t. There was grease ar More

by Lisa.Ann.padron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gutierrez
Jun 19, 2023 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize for the issues you encountered on your recent service visit I attempted to contact you but was unable to reach you. Please call me at 713-995-2621 and I will arrange for a complimentary vehicle cleaning at your convenience. Larry Miller Service Director

June 14, 2023

Great customer service! Everything was explained thoroughly. I always leave satisfied with their service. Thank you ! More

by Lopezy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Jun 16, 2023 -

Sterling McCall Lexus responded

Hi Lopezy, thank you for taking the time to leave a review for us at Sterling McCall Lexus. We're happy we could meet your expectations! We hope you have a great day!

June 14, 2023

It was an excellent day at the dealer, good service and explanation of what they did to my vehicle, grateful for everything More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Jun 16, 2023 -

Sterling McCall Lexus responded

Jose, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 13, 2023

The dealership, along with the staff is very courteous and very attentive to customers needs More

by jwiggins02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Jun 16, 2023 -

Sterling McCall Lexus responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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