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Sterling McCall Lexus

Houston, TX

4.8
1,219 Reviews

10025 Southwest Freeway

Houston, TX

77074

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Showing 1,219 reviews

September 20, 2024

Attention to customer is great. Kevin Bauer, our advisor is superb!!! I highly recommend Sterling Mcall Lexus. Have been trading with dealership for 25 years. More

by Theo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bauer
Sep 28, 2024 -

Sterling McCall Lexus responded

Hello Theo, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 19, 2024

I took my car at 9 am and got it until 5 pm it was to much time for them to do it I called the dealer to get update or time when it was going to be ready never got a hold of nobody I saw a text at More

by veronica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Sep 28, 2024 -

Sterling McCall Lexus responded

Veronica, Thank you for sharing your comments. I apologize that we did not do a better job of communicating vehicle status during your latest service visit. I will share your feedback with our service team so that we can improve on future service. Please contact me at 713-995-2621 if I can help with anything else. Larry Miller Service Director

September 18, 2024

Very friendly, accommodating, non intimidating or pushy staff. Very helpful. Very streamlined and one of the quicker transactions after purchasing several vehicles over time. Made for a fairly pleasant exp More

by chart86
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Van Lim - Sales. 5 stars.
Sep 21, 2024 -

Sterling McCall Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

September 17, 2024

All the service prices are extremely high. They do good service but no one can afford such exaggerated pricing. More

by nasreen.nikbakht
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Grant was kind
Sep 21, 2024 -

Sterling McCall Lexus responded

nasreen.nikbakht, Thank you for your feedback. While I'm pleased to hear you received good service, I'm sorry to hear about your concerns regarding the cost. We strive to provide fair pricing and quality work. If you would like to discuss your experience further, please feel free to contact me at your earliest convenience so we can address your concerns. Thank you, Joey Dupuis General Manager jdupuis@smlexus.com

September 17, 2024

Such a class act individual and company overall. Helpful and willing to go extra miles to help with your buying experience. No heat in agendas. Or extra payments. True family oriented and professi More

by Mashakashauri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
Sep 20, 2024 -

Sterling McCall Lexus responded

Hi, we appreciate your positive review of your experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

September 17, 2024

Very professional yet personal service I would highly recommend them for anybody looking for a fair deal working with good people More

by scooter954
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hailey, Mylinh Tran-Salazar
Sep 20, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 17, 2024

My adviser was great and responsible. He informed me of all the services my car needed. More

by Reza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hartman
Sep 20, 2024 -

Sterling McCall Lexus responded

Reza, thank you so much for the positive review! Thank you, and have a fantastic day!

September 17, 2024

Best customer service! Keep you posted via texts, show videos of what needs to be done. More

by JMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
Sep 20, 2024 -

Sterling McCall Lexus responded

We are so happy to read such a great review about Sterling McCall Lexus! We're looking forward to your next visit with us!

September 17, 2024

Ashley was very helpful and informative, she kept me posted about my vehicle. And service was done in very timely manner More

by Allyrupani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Udall
Sep 20, 2024 -

Sterling McCall Lexus responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! If you're ever in need of more help, please let us know!

September 16, 2024

They will get a full review as soon as I get my car back. So far so good! More

by Marie1818
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Zapata
Sep 20, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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