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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,710 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,710 reviews

August 22, 2023

Marlon provided me with great service. Car wash was not good, did not dos good job. More

by georgegawly
Service Time
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
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Aug 30, 2023 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am happy to read that Marlon provided great service and I apologize that the car wash was not up to standard. I will share your feedback with our car wash team so that we can improve future service. Larry Miller Service Director

August 21, 2023

Great service friendly not a long wait time clean check on customer to see if you are ok lets you know what was done and to see if you have further questions thanks Fr good service More

by Tee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rock
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Sep 14, 2023 -

Sterling McCall Lexus responded

Thank you for choosing Sterling McCall Lexus! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

August 20, 2023

Did fist six month car service on time . I had good experience with dealer representative. More

by Saeed18750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Aug 26, 2023 -

Sterling McCall Lexus responded

We are always happy to hear about the great service we provide. Thank you for your Five-Star review and your business. Always our pleasure!

August 20, 2023

Waited about 10 minutes b4 anyone asked for assistance and then they didn't ask me they happen yo come to my car. Too many to wait that long More

by jfountaincarterg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Garcia
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Oct 03, 2023 -

Sterling McCall Lexus responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

August 18, 2023

Everything about Sterling McCall Lexus is first class. Sales, service, cars, dealership are all great. More

by brianbinash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Bayer
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Aug 26, 2023 -

Sterling McCall Lexus responded

You just made us smile to see those Five Stars! Thank you so much! We appreciate your business and look forward to the pleasure of assisting you again in the future.

August 17, 2023

They are punctual with appointments. You are treated with respect. Honest repair assessments. Great service. More

by wtajuddin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Garcia
Report | Print
Aug 26, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

August 16, 2023

Great service from arrival to check out. Everybody was very helpful. I received great costumer service! More

by kriszn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew, my service advisor and Omar helping me with setting up my app.
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Aug 18, 2023 -

Sterling McCall Lexus responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 16, 2023

Excellent service wonderful people real knowledgeable call Service. I love their service, so professional.thank so much More

by kdstull44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Aug 18, 2023 -

Sterling McCall Lexus responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

August 15, 2023

Sending many thanks to Ron for always being available and able to explain my car needs! Thank you for being patient with me and sending updates when needed! More

by Akayla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RON
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August 14, 2023

My experience was pleasant with this dealership. Moreover, my service advisor Grant was awesome. Thank you Grant More

by ismoca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
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Aug 26, 2023 -

Sterling McCall Lexus responded

Thank you for acknowledging Grant for his professionalism and dedication. Ensuring your satisfaction is our ultimate goal! We appreciate when our associates are recognized for the exceptional service they provide. Your business, as well as your Five-Star Review, are very much appreciated! It would be our pleasure to assist you again.

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