Sterling McCall Lexus

Customer service I brought my RX350 in for 5000 miles service. When it was time to pick it up, I had to go in to use the restroom. The Service Advisor told me that whe I brought my RX350 in for 5000 miles service. When it was time to pick it up, I had to go in to use the restroom. The Service Advisor told me that when I was ready, just tell the valet and he will bring my car over by the door. So I did. But instead of bringing my car over, the valet simply handed me the car key and pointed (without saying a word) at my car which was parked in the sun. I couldn't help but wonder: is this the service that I should be expected from a Lexus Dealership? I probably wouldn't care if I was at a Toyota, but I seriously think a luxury car dealership should have a better service with better trained staff on the lot. More

DO IT YOURSELF! My pregnant wife brought in our 2016 RX350 for the 5k mile service, which is supposed to include complimentary Lexus Personalized Settings programming My pregnant wife brought in our 2016 RX350 for the 5k mile service, which is supposed to include complimentary Lexus Personalized Settings programming. We already had the checklist filled out, but when she handed the list to Service Advisor JEFF HOLMES #421257, she was told that we had to program it ourselves. The list clearly states that some of those options can only be programmed at the DEALER ONLY! Extremely aggravating that these so called "Advisors" would take advantage of people in such ways. More

Fraud at finance department First, he offered a extended warranty for 100000 miles absolutely complementary. When I noticed I was charged, he made some exuses that soe taxes ha First, he offered a extended warranty for 100000 miles absolutely complementary. When I noticed I was charged, he made some exuses that soe taxes have been taken out by his boss. Further investigation showed I was charged without my consent. I cancelled it by contacting the bank and the company who delivers the warranty. More

Albie Sugiharto, Fantastic service!! As you know finding the right car can be really overwhelming. Well, when I finally narrowed down my choices, my cousin referred me to Albie Sugiharto. As you know finding the right car can be really overwhelming. Well, when I finally narrowed down my choices, my cousin referred me to Albie Sugiharto. Albie was extremely helpful and diligent. During the 4th of July weekend, he worked with me and we achieved the best deal possible on a new 2016 GS350fsport. Adoring my new ride!! 😍😍😍 Even after making my purchased, Albie went above and beyond to assist me with a few minor troubles that I've encountered along the way, since the time of my purchased. 👍🏼😁 Albie's the best salesman that l've met!! I would highly recommend Albie Sugiharto, to anyone who's on the market, whether if it's for a new/used/or L-certified car. He's there for you 24/7 and will ensure that you get the sweetest deal possible. Fantastic service!!! I'm glad to be a part of the Lexus family!! More

Friendly staff They have good customer service here. Thien Nguyen was especially nice and easy to work with. Very nice dealership. Everyone was very friendly. Would They have good customer service here. Thien Nguyen was especially nice and easy to work with. Very nice dealership. Everyone was very friendly. Would recommend. More

Thank you Thien for giving us such a great deal! We were also very pleased with your customer service and knowledge of the vehicle. Top grade service, and would definitely recommend him to my friends We were also very pleased with your customer service and knowledge of the vehicle. Top grade service, and would definitely recommend him to my friends and family. More

Great customer service!! Thien Nguyen is a the best salesman. He will work with you and get you the best deal possible. All of my family members bought a car from him and he c Thien Nguyen is a the best salesman. He will work with you and get you the best deal possible. All of my family members bought a car from him and he continues to help us out with anything we need for our Lexus. He is a very good guy and I recommend him to everyone!! More

Tony Adeola is the Best! Again! Can't say enough about how awesome Tony Adeola is, as a Sales Manager and as a person. This is our 2nd vehicle from him in 12 months. I highly recom Can't say enough about how awesome Tony Adeola is, as a Sales Manager and as a person. This is our 2nd vehicle from him in 12 months. I highly recommend him. More

Painless Car Buying Experience I went to Sterling McCall Lexus and could not say enough good things about my car buying experience. Tony Adeola was the best! If you want to have a p I went to Sterling McCall Lexus and could not say enough good things about my car buying experience. Tony Adeola was the best! If you want to have a painless, pressure free experience, not to mention an incredible deal where you don't have to scrape and claw to get the price you need, go see Tony Adeola at Sterling McCall Lexus. More

Tony is the best!!! This is the best Delarship with the best car salesman "Tony".. This Delarship makes it happen and I'm so great full for them! I recommend everyone go This is the best Delarship with the best car salesman "Tony".. This Delarship makes it happen and I'm so great full for them! I recommend everyone go see Tony!! More