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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,711 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,711 reviews

August 25, 2023

Everything is good, the only thing is the technician couldn’t find the problem of my car More

by Danvi1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Ruiz
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Aug 30, 2023 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that we were unable to identify a problem with your vehicle. I am unable to locate your vehicle records with the information in the review. Please contact me at 713-995-2621. I will be happy to investigate our technician’s findings. Larry Miller Service Director

August 24, 2023

Once again, I received consistent reliable service, and I appreciate it. The staff is professional and communicated well to let me know what was going on and what to expect. Thanks. More

by standtough
Recommend Dealer
Yes
Employees Worked With
David 5
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Sep 09, 2023 -

Sterling McCall Lexus responded

Thank you for the Five-Star review and for choosing Sterling McCall Lexus. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

August 24, 2023

Great people and great job. Thank you Jose Gutierrez for all your help . It is always a pleasure to have a person like you to leave my car with for service. More

by Ninvehsol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
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Sep 09, 2023 -

Sterling McCall Lexus responded

Thank you for acknowledging Jose’s professionalism and dedication. Ensuring your satisfaction is our ultimate goal! Your business, as well as your Five-Star Review, are very much appreciated!

August 24, 2023

EJ perfect! He was kind, soft spoken and very patient. Knows his job very well. Hope he will be my technician when next I visit. I love my Lexus 350. Yeaaaaaah More

by Edith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EJ
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Sep 09, 2023 -

Sterling McCall Lexus responded

We are thrilled that EJ provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

August 24, 2023

From the Sales Team (Martin and Jerry) to Service Team (Marlon and Randy), they have been amazing to work with. More

by Pauline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Lemp
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Sep 04, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

August 23, 2023

Great service as always, friendly, easy, and simple process. Definitely worth taking my car to get serviced More

by Eli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
Report | Print
Aug 26, 2023 -

Sterling McCall Lexus responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

August 23, 2023

She was Very kind and so helpful with everything that I needed. Nice visit. J More

by courtneymayfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kinsley
Report | Print
Aug 26, 2023 -

Sterling McCall Lexus responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 23, 2023

Efficient service. Great communication by the representative. Expeditious check out process. Always a good visit with Sterling Mcall Lexus. Mathew was very helpful! More

by Sachinkshivani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
Report | Print
Sep 06, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

August 23, 2023

I have been a customer for over 25 years and the service has always been exceptional. More

by Lppharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mylinh Tran-Salazar, Anthony Scala, Shelece Campbell
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Aug 26, 2023 -

Sterling McCall Lexus responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

August 22, 2023

Matthew Parra was very kind. I am Very pleased with his knowledge and expertise. Everything was fast & smooth. More

by flor.tovar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Parra
Report | Print
Aug 30, 2023 -

Sterling McCall Lexus responded

Thank you for choosing Sterling McCall Lexus! It was our pleasure to take care of your automotive needs. We want to thank you for acknowledging Matthew and his dedication to providing you with an excellent service experience. We appreciate your business and the Five-Star review!

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