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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,465 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,465 reviews

December 28, 2024

Customer service is always excellent! Randy is a great service advisor! He really cares about the customer experience. More

by shon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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Dec 29, 2024 -

Sterling McCall Lexus responded

Hello Shon, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 28, 2024

Kudos to service advisor Marlon Romero! He is always respectful and accommodating! A great asset to your dealership. More

by Suefeli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Romero
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Dec 29, 2024 -

Sterling McCall Lexus responded

Hello, we're happy you found Marlon to be so supportive during your experience here at Sterling McCall Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 27, 2024

Very friendly and professional. Top notch customer service. Finance was so easy with little wait time. More

by dcawthon48
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Oguin
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Dec 27, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

December 27, 2024

Noe did a great job explaining the NX capabilities and options. The entire buying experience was outstanding from start to finish. More

by cwh5332
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noe
Report | Print
Dec 28, 2024 -

Sterling McCall Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

December 27, 2024

The service was good and I appreciate the quick service and professional people who work there More

by Sjsjohnson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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Dec 27, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

December 26, 2024

Excellent work. Nice waiting area. Only thing need be improved is the waiting period is kind of long, around 2 hrs. More

by yongliang2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon, the service advisor, 5 star
Report | Print
Dec 27, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 26, 2024

very courteous service agent. Kept me abreast of work status all the time. quickly requested work to be covered under extended warranty. Gave me his contact number in case I had q More

by valle2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
grant Walker
Report | Print
Dec 27, 2024 -

Sterling McCall Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

December 26, 2024

Friendly advisors. TERRIBLY SLOW SERVICE!!! Made an appointment and still took over 3 hrs for basic 10K miles service - oil change, tire rotation, and software update!! More

by Raven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Peel
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Dec 28, 2024 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I apologize that we did not set a proper expectation for the time that it would take to complete these services. I will share your feedback with our team so that we can improve future service. Larry Miller Service Director jdupuis@smlexus.com

December 25, 2024

Excelente atención, Marlon fue muy profesional y rápido en atenderme ,fue fácil la cita por el App More

by Jose Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
Report | Print
Dec 25, 2024 -

Sterling McCall Lexus responded

Hola José, estamos muy contentos de haberte brindado una experiencia tan positiva! Siempre estaremos encantados de ayudarte si surge algo más. Cuídate!

December 25, 2024

Good location, very clean and convenience, always feel comfortable. My service advisor Hunter did very good job, very professional, responsible and helpful. More

by yibiaolu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Report | Print
Dec 25, 2024 -

Sterling McCall Lexus responded

Hi Yibiaolu, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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