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Sterling McCall Lexus

Houston, TX

Overview
Reviews
Vehicles
4.8
1,871 Reviews
Call Dealership (800) 256-6225
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10025 Southwest Freeway

Houston, TX

77074

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Showing 1,871 reviews

May 02, 2025

Outstanding service: prompt, complete, friendly. Immediately accepted unscheduled road-hazard damaged tire replacement. Thank you! More

by Bradford Stephen Kyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly and Derek
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May 04, 2025 -

Sterling McCall Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 30, 2025

Mr. Matt Torres my service provider is absolutely the best. I will only bring my car in for service when he is working. An angel here on earth. More

by NitaWms
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Torres
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May 02, 2025 -

Sterling McCall Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Lexus! Until the next time we meet, take care!

April 30, 2025

Very high prices - and not always transparent. Tires and alignment costs at the dealership was at least 24%higher then market. . More

by Bridgeany1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Gutierrez
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May 01, 2025 -

Sterling McCall Lexus responded

Thank you for sharing your comments. I am sorry to read that you believe our prices are not competitive and transparent. We continually shop our competitors, and are confident that our pricing is very competitive to the marketplace. We also provide price quotes before work is performed so that our pricing is completely transparent. I would like to find out more information to determine how we can provide better service in the future, but I am unable to locate your customer records with the information provided in the review. Please contact me at 713-995-2414 and I will be happy to review our price quote and will do my best to earn your business. Holly Kaminga Service Director hkaminga@smlexus.com

May 02, 2025 -

Bridgeany1 responded

My name is Siraj Jiwani- I came in for alignment for my 2024 Lexus RX350H - the price quoted to me was $169. . Subsequently, a shop charge of $27 was added. When I questioned why it was not informed to me before, my request was dismissed as the advertised price had a fine print that excluded shop supplies. When asked to provide details what supplies, if any, was used, the response was that some rags etc were used and, by policy, a flat fee of $27 was charged, when I further questioned why this policy was not explained and informed to me as I would have had an opportunity to get the work done outside of Lexus - There was some mumbling that seemed like the Service Manager was agreeing to this lack of transparency that he would address with his staff - the price at Midas and Good Year is nearly 40% cheaper than what was charged to me.

April 30, 2025

Matt Torres is a first class service advisor. The service department is well managed by Larry Miller. More

by scchildress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Miller
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May 02, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found Matt to be so supportive during your experience here at Sterling McCall Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

April 30, 2025

Excellent job good service always I will recommended to my family because they have other cars Lexus More

by jjetara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David , Ray Villarreal, Mylinh Tran-Salazar
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May 02, 2025 -

Sterling McCall Lexus responded

Hi Jjetara, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

April 29, 2025

Nice people fast and to the point. Excellent customer service. Will be back soon, thanks More

by Hopeestrada70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Villarreal, Mylinh Tran-Salazar
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May 01, 2025 -

Sterling McCall Lexus responded

Hi, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!

April 29, 2025

This visit was not as top notch as my previous ones. They did honor my 40k L/C maintenance warranty with no charge. I am still experiencing a slight pull to the right. Perhaps during my next visit, t More

by rbcisco
Recommend Dealer
Yes
Employees Worked With
Francisco
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May 02, 2025 -

Sterling McCall Lexus responded

Hi, we truly appreciate your honest feedback. Please reach out to us so we may identify ways to improve your experience. General Manager ppalenzuela@audigrapevine.com

April 29, 2025

Been going to SW FWY location in Houston, Tx since moving to Houston in 2023. I’ve always had great service and customer service experience. Recently moved further away but still loyal to this location. More

by quenteriajohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Bassett
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May 01, 2025 -

Sterling McCall Lexus responded

Hi, thank you so much for your positive comments about Sterling McCall Lexus! We hope you have a great day!

April 29, 2025

I brought my car in for service and was helped by Esner. He was super helpful, went above and beyond to help. I was really impressed with his flexibility, communication and desire to go above and beyond. Gr More

by Gdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Esner
Report | Print
May 01, 2025 -

Sterling McCall Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

April 28, 2025

Waiting room very comfortable. Job finished very good. Washed car very clean. Adviser very helpful. More

by Phuong Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley, Ray Villarreal, Mylinh Tran-Salazar
Report | Print
Apr 30, 2025 -

Sterling McCall Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Lexus. We hope to see you soon!

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